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May 2024 by Carrie stiles
What a great selection! There are so many beautiful things to see. My sales gal, Marybeth was so helpful and full of suggestions. She is an actual designer and I felt privileged to have worked with her. When I am ready to buy, I will definitely give my business to her.
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April 2024 by Aidree Cook
Truly the worst experience we have ever had with a company. My husband and I just got married and moved into our first home. We went to Factory Direct to furnish our living room and it was the biggest mistake! We purchased both a couch and matching chair. Dean, the floor salesman, told us the couch was in stock at their warehouse but we had to order the chair. We were told the chair would be ready for pickup in 8-10 weeks. At 12 weeks we had heard nothing. At 14 weeks we had to call again questioning where our chair was, they said the chair was in and could be delivered to our home. The chair went out for delivery 2 days later & the driver called us stating the wrong chair was put on the truck. We called factory direct again and they said it would be delivered later that week. 2 weeks later, after calling numerous times, our chair was delivered and had a large tear in the front right corner of the fabric. We called the store to notify them, and they told us to file it under insurance and someone would come out to repair it. Because we were not responsible for the tear, I personally went into the store to speak with a manager named Richard. He apologized and stated for us to keep the chair and use it, in the meantime he would reorder a second chair. That was also “only 8-10 week wait”. It’s been 9 months since walking into factory direct and we still do not have a new chair. I called and spoke with Richard today and asked him what was going on and where our chair was. He put me on hold and states “I understand what’s going on now, they discontinued that chair” “I’ll talk with my GM and see what we can do about this, call me Friday at Lunch if you haven’t heard from me”. We were never notified of this.. This is the worst, most corrupt, company and customer service we have dealt with.
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March 2024 by joeveys
Repeat customer but never again. Only interested in making sale. Push expensive warranty which they don't back up.
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February 2024 by Lacie Blake
We had a great experience with Factory Direct! We had been looking around for months and everything we found at other stores was either too big or too small. We worked with El when we came in and he made sure to take note of our criteria and show us the items on the floor that met that. We decided on a custom sectional and I will say that it was less expensive than what you can get "custom" from other stores. Just had it delivered today after 21 days (which is what they told us in store) and it is perfect! They also took our old couch with the delivery so that was nice as well. I would recommend El to anyone as he was so great to work with.
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January 2024 by Barry Laminack
A really great selection of couches and bedroom furniture.
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January 2024 by Tim Paxton
All was friendly until the sale was completed . My sales lady spent the majority of her time informing me how much more she sold then anyone else. Couldn’t answer technical questions whatsoever.
I decided to by the model on the floor with a sale posted on it. Apparently there was also another disclosure they failed to mention and that pieces of the one on sale aren’t actually included. The manager took forever to get back and never returned calls as promised . It was not a good experience what so ever . User be sure to ask the questions as what you have agreed to purchase might not be what you thought .
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December 2023 by Tracy Cook
Welcoming atmosphere. My needs were Well Addressed & Priority. Communications were mutually understood & easy to follow. I'm grateful to have crossed paths with those associates at Factory Furniture!
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December 2023 by Robert Poole
All these complaints about wait times? I walked in browsed the inventory, pick what I liked, paid and they loaded my items in the truck. I drove home and put them together. Was super easy because they make it easy! Same quality as other places but the price is knocked down. I have zero complaints so far. I will be back this weekend to purchase more and will write another review! Thanks again for the speedy convenient service! -Robert Poole
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November 2023 by Tina M. Towles
We really enjoyed this place! Lots of options, lots of friendly employees. We bought two pieces right at closing since we didn't realize so much time had passed! Everyone was still friendly, despite our faux pas.
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November 2023 by Katie Snare
Friendly, lots of options but once you you drop your $3600 on a new livingroom set and you're told 4-6 weeks that's the last you'll hear. We're at week 7 and all we know is it's on its way from Mississippi. I've heard that 3 times. I've heard they'll check with the manufacturer and let me know, but never heard the status of that... But don't worry they'll follow up next week when we're on week 8 from date of order.
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November 2023 by Melanie Goins
We have bought furniture from here for years. Always the best prices and quality. Friendly salespeople and staff. I have never been more satisfied as a customer. Furniture is good quality and has help up very well through the years. I’ve this place!
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August 2023 by Preston Palmer
Amazing people.
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August 2023 by Ginger Gonzalez
We visited the store this afternoon with a vague idea of what we wanted. JULIE was so kind and professional and showed us different options and found exactly what we needed/wanted. She was great!
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July 2023 by Betsy Burnett
I‘m going to be honest- I was nervous to buy from Factory Furniture Direct because of the other reviews on here. However, I saw that several people mentioned working with Julie in their reviews and how that was an amazing experience so I decided to give the store a try with Julie’s guidance. Y’all, Julie was a dream to work with! Knowledgeable- she has been working in furniture sales for years, patient, so kind and just genuinely wants you to find furniture that will work for you and your lifestyle. You must work with her if you go here! Also, shout out to Sydney in Financing who was so helpful and kind, as well as El and Marcus who both went above and beyond to make sure we got our furniture delivered in a very timely manner and couldn’t have been nicer. Buying a large piece of furniture is an investment and the team that helps you make the decisions on what to purchase is important. We love our Italian leather sleeper and would definitely recommend the team mentioned in this review. They are so kind and reliable!
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July 2023 by Redbeard_The_Trucker
Furniture is pricy for what is (outlet store) but I guess that's everywhere these days