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March 2024 by McKinley Jackson
Q at Hixson pike went above and beyond today. He took care of multiple people by himself with no complaints even though he was all by himself. He deserves to have help but even alone he made a conscientious effort to make each patron to feel important. I was in rear ended today and he made a bad day not so bad! 10/10 for Q!
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February 2024 by Ekaterina V
I'd rented a car from these guys two times for the last two months and was happy with the service I had.
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February 2024 by Baron Blansit
Had to get a rental while our dealer replaced a wiring harness in our 2016 Hyundai Veloster. Got a quote for a Chevy Spark because my wife is super small and we agreed to come back in 2 1/2 hrs while they brought the car from another location. Show up early to get the car and was told they did not have her car, it was rented to someone else. I do not like being lied to. Then I was told I could not run my visa card as a visa, management said if it says Debit anywhere on the card the bosses will yell at their employees. My card is a visa from my checking account and if I run it as visa then I will get my $300 deposit back immediately after the car is returned. If the rental is debited, then they will return your deposit 5 to 10 days after the rental is returned. Looks like a shake down to me to debit money in order to collect more interest from the deposit for 2 weeks extra. I will NEVER get a rental from these crooks again. I will tell everyone I know my story.
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February 2024 by Alice Stratton
Friendly and efficient service. Prices were good.
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February 2024 by Sarah Stephens
Renting from the Hixson Enterprise is always a great experience and they are my go-to for rentals. The vehicles are always clean and in good condition plus the staff is so friendly, helpful, and make me feel like a valued customer. They are great about answering questions and putting me in a vehicle that fits my needs. One time my rental ended up with a flat tire after I had it for a few weeks and Cody let me switch out the vehicle the same day with no hassle. It's nice renting from a place I know will do what they can to help.
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February 2024 by Traci Genell
I had a very strange experience with this enterprise normally I don’t go here but I went for the first time. I was told because I moved I needed 2 proofs of residence if I plan to use my debit card. I explained to them I don’t have a bill in my name yet but I have my lease agreement. They can’t accept the lease agreement. I rent cars from them very often and I just returned a car the day before that I had gotten because my car was being repaired. I was so confused. I really felt defeated and punished because I moved. I’ve never had an issue on chapman road. I try to be honest but maybe I never should have said I moved??♀️Long story short I couldn’t rent a car. Thanks enterprise!
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January 2024 by Meagan T.
Even though it seems like they are currently training new staff, I had a great experience here. Cody was always so incredibly helpful. Lauren was also really helpful when I returned my rental. This was probably the best rental experience I've had yet.
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December 2023 by Tegan Ehrenfried
I lack the words and the energy to explain the horrible experience as a customer I received. Total disregard for the customer as a human being. Overcharged me and didn’t mention they’d more than doubled the amount. Forced me to drive over sized and thus overpriced car though they had more than enough time to accommodate me. Then I had to take time to take the big car back to switch it out. They gave me a little Mitsubishi in poor condition that smelled like mildew and armpit. It smelled so bad I went around and could smell it still on me. Disgusting. I pointed this out but the girl did nothing. She pretended it didn’t idk maybe she lacks a sense of smell. They told me they’d work with my insurance. I was v polite through the whole experience and did not want to cause too much of a fuss plus I had to get to work. They took full advantage of me. Incredibly disappointed.
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December 2023 by Tegan E.
Terrible service. Deceptive. Total disregard for the customer as a human being. I am sick over it tbh. What is the world coming to? The apathy abounds. Seriously sickening.
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December 2023 by Tiffany Holloway
I do not recommend doing business with the Hixson TN branch. I had a bad experience in March 2023 when I had to rent due to an insurance claim and the manager at the time wanted to make things right and comped me a free weekend with a third row vehicle to redeem when I needed it. I wanted to redeem it this weekend, however the manager that was there in March is no longer with the company. The current manager told me she had to get with the district manager to see if she could honor the offer from the previous manager. She gave me the runaround and wouldn't take my calls. I finally spoke to her Co manager after calling 4 times in one day (all by 2 pm) and was told they could not honor the offer that was given to me. I asked for a quote bc he told me he could discount the 3rd row by something like $15 per day for the weekend which after the security deposit came to over $600. I will never do business with this branch again and will tell everyone I know not to as well. If I could give zero stars, I would.
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December 2023 by Jessica Williams
All the staff at the hixson location was wonderful. They always called to check in and make sure I was satisfied with my rental. They took time to listen to any and all concerns I had. When I had an issue with one car they didn't hesitate to put me in another one. I would rate them a 10/10 for sure!!! It felt like extended family to me! Q is an amazing manager and deserves all the recognition as well. Thank you guys and ladies for always being the best!!!
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November 2023 by Sarah Garrett
My experience with Enterprise was quick and easy. The vehicle was super clean and smelled great! Everyone was happy and friendly at this branch. My sales person, Cody D., was super helpful and quick when getting me in/out of the vehicle.
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November 2023 by Emily Drake
Friendly and attentive staff. Even though they had a room full of people when I arrived they made contact right away to let me know they would be with me soon. Upon return the manager was so helpful and understanding. Loved my rental experience at the Hixson location.
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November 2023 by Latresa
This is my 2nd round with them, my first at this location (Hixson) and they did not disappoint, as with anywhere else prices are a bit high?, but there service was OUTSTANDING! I was given a choice of rentals other than the one I reserved (2021 Toyota Corolla) the car ran Great. OMG! The staff were very friendly and helpful, they made sure I understood what I was paying for. I tell you I GOT MY MONEY'S WORTH! AND I WAS ONLY NEEDING IT TO VISIT MY SON IN COLLEGE! THANK YOU SO MUCH ENTERPRISE AGAIN FOR HELPING ME!??
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November 2023 by Reuben Lesondak
Worst rental car experience in 25 years. First vehicle was not clean. Exchanged vehicle for another and it was just as dirty with animal hair and random trash. Each location blames another Chattanooga location for its problems. A lot of personal time lost correcting Enterprise Rent-A-Car problems. MANAGERS fail to communicate with other MANAGERS. Would not recommend Enterprise Rent-A-Car to anyone visiting the Chattanooga area.
