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September 2024 by Ronald Pierce
Kevin was very helpful, your facility accommodates my need to use walker which Kevin assisted getting out and in. Service was handled quickly.
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September 2024 by Vanessa Sutton
Great service today!
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September 2024 by N Brown
I have owned nothing but Hondas for over the last 10yrs. All my vehicle purchases and customer care have been top tier, no complaints. Today (14 September 2024) was another great experience at Economy Honda. My sales rep was Kent Gordon who understood the assignment. I listened to what I wanted and found me the perfect car. I’m pretty easy, and always go with my mind already made up. So, it’s really not hard to pitch a great sale. I either want it or I don’t. So I appreciate Kent for not giving me the runaround. Both Kent Gordon (Sales Rep) and Michael Davis (Finance Rep) provided great service today. Thank you both for your professional excellence. N.Brown (2024 Honda Accord).
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September 2024 by Jerald Thomas
I recently went for an oil change at the Honda store, and I had a fantastic experience! The staff was incredibly friendly and professional, making the whole process smooth and stress-free. They took the time to explain everything to me and answered all my questions with patience. The service was quick, and my car is running great now.
I also needed my car valuation done and they were able to call me within an hour with a fairly good value. I highly recommend this Honda store for their excellent service and customer care. Thanks for a job well done!
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September 2024 by Madeline Bridger
My car was experiencing circuit issues that other places couldn't figure out, so I took it to economy honda and they had it fixed within two days! And they cleaned the exterior of my car and did a complimentary test on everything else to make sure my car was in top shape. Couldn't recommend them enough!
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September 2024 by Duncan
3 rd time for same issue and still not fixed. Was told they had the parts prior to making visit, but they failed to order all the pieces. We informed them that several pieces of moulding were needed but they decided to order one piece. I even called and left a voicemail the prior day to try and verify all parts were there but no one returned my call. On the second visit they told my wife there was nothing more they could do and it was just the “body lines” so we escalated to Corporate Honda who said economy Hondas assessment was incorrect. Pretty frustrated with the lack of leadership and knowledge to fix a 2024 odyssey. Let’s hope they figure it out before the fourth trip to address a minor fix. Unfortunately they are the only Honda dealer in Chattanooga.
Update: We believe they have fixed the problem. They were accountable and stated they should have done better. Hope it is fixed.
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September 2024 by J Bowlin
Great Service, Service Advisor very professional. Appointment at 7 AM,
Work Started 7Am. Mr Webb reviewed
Task completed.
Thanks
J Bowlin
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September 2024 by Jeff Harmon
Friendly service. Had to order parts, and the parts were there the next day.
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September 2024 by Richard Chang
Ketwun was very helpful! Ask for him!
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September 2024 by Lisa Bencaz
Fast an easy drop off, shuttle to work an service was great. I love Honda...
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September 2024 by Barry Bates
Great service. Kevin always takes care of us, friendly and professional.
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September 2024 by Catherine Montalbo
I pulled into the service area and was ignored by the 5 or 6 employees who were either on their phones, staring into space, or talking with each other. I tried to get the attention of one of them, who looked at me and, pretending he didn’t hear me, walked away. I couldn’t believe it. I was the only customer there at the time. When I finally did get someone to help me (I had an appointment, by the way), he said they were short staffed that day. I repeat, I was ignored by 5 or 6 employees who were NOT helping other customers at the time. I plan to look for a different place to take my car for service. Totally unacceptable!
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September 2024 by Fergie Placencia
I recently took my car to the Honda dealership for routine maintenance, and I couldn’t be more satisfied with the experience. From the moment I arrived, the staff was friendly and professional, ensuring I was informed throughout the entire process. The service team was thorough, addressing every concern I had and even suggesting preventive maintenance without being pushy.
The waiting area was clean and comfortable, with Wi-Fi and refreshments, making the time pass quickly. My car was ready right on schedule, and they went over the service details with me before handing it back, so I knew exactly what was done. The pricing was fair for the high-quality service and genuine Honda parts used.
Overall, I left feeling confident that my car is in great hands, and I’ll definitely be returning for future services. Highly recommend this dealership for anyone looking for reliable and transparent car maintenance!
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September 2024 by Becky Maples
Service could not have been better. Shuttle service is a real bonus. I even left with a clean car from their car wash!
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September 2024 by Bob Grant
The service team at Economy Honda is top notch. The whole process is very organized and efficient and the customer waiting area is spacious and comfortable. I’ve had Kevin Roberts as my service advisor a couple of times now and he is great - professional and easy to work with.
