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December 2023 by Juan M.
Went in looking for a red bottle and found one but had a dent in it. Everyone was super helpful and the manager gave me a great discount on it. 10/10 service. I'll be getting my Yeti gear here from now on.
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August 2023 by Barbara K.
I went in today looking for a new driver and Threewood. Jeff, the golf pro, had fitted me for my irons a few months back and did a tremendous job. Not only did he fit me properly and professionally, he saw something a little off in my swing and mentioned it which corrected my slice. Went back today & was glad to see he was there, fitted me for a driver, and as always was very helpful. His professionalism is second to none. His knowledge of the merchandise is top notch. He sold me what I needed and what was best suited for me. We spoke with Shawn, the store manager, on the way out & passed on how happy we were with our visit today. He also was very professional & mentioned how fortunate he was to have Jeff working at that store. Jahnia was our cashier and was extremely friendly and courteous. Will most definitely shop here again.
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January 2022 by MJ J.
I went in to get gym flooring and Keith at the counter not only assisted me with the order but he also made sure that my number and info was updated and told me all of the awesome deals that they have with their points system. He was very knowledgeable and understanding with his excellent customer service skills.
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November 2021 by Ashlee S.
Went here for shoes. When entering there were 2 associates standing at the front door. We were not greeted by either. They continued talking as we walked by. In fact we were only approached by one gentleman working in shoes to see if we needed assistance. He was super helpful in finding what my husband needed! At checkout the associates wore their mask under their nose....might as well take it off because it's not effective that way. One cashier decided to pull his up after a customer came to his register with a hacking cough and sneezing. Our cashier Madison did not want to be there. Seemed to cause her pain to speak. Not impressed by this store.
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January 2020 by Marissa C.
I wish I could give negative stars. They are not helpful. When trying find out information to place a bulk order to ensure that I brought everything I needed in the store, they kept hanging up. The manager would not come to the phone and every time I called back they (obviously having caller id) would just pick up the phone and say "he will be with you in a sec". Leave me on hold until it started ringing back again then pick up the phone and hang up. They did this a total of 5 times. To think I was placing such a large order with people who obviously doesn't know or care what customer service actually means.
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December 2019 by Kevin M.
Cashier not helpful. Store was a mess. In their defense it was as right after Christmas
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January 2018 by Chelsea K.
I bought these pants right around Christmas time, and have received the wrong item now 3 times!!! I talked to multiple people about it being a computer error and how this is bs. I stated i received light grey pants with a black stripe, and i wanted medium grey pants with a WHITE STRIPE. They reassured me the third time that i would receive the right pants with white stripes on the side. Sure enough i have received 3 pairs of pants i did not order! I got on the phone today irritated finally because of my frustration and waiting for them to come in the mail, as my own Christmas gift! , for them to tell me "sorry your going to have to use a debit or credit card this time and pay for the pants your trying to receive. For what? YOUR mistake? So i am still entitled to fix your mess ? Im more irritated that the pants are going into a bin and to be reviewed before being shipped and with the comments under my account, it just doesn't add up to me that you can mess up black stripes with white stripes? So i'm still out of the pants i have been waiting for since before Christmas. DO NOT order online Also if you look at my order below and the color of the pants you will see the color description saying: Medium Grey Heather White If you look at the site it has since been corrected showing a completely different color
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January 2016 by Kenny T.
I really like the renovation here but sadly it doesn't make much difference on the service. I almost never get asked if I can be helped in any way or if I need anything from an associate when I shop here, which leaves me searching for someone when I have questions. They really need to pick up the customer service. It's actually the exact opposite experience I've with the on line shopping at Dickssportinggoods.com. They have a big selection of golf equipment and the recent renovation has made room for hunting/fishing/camping equipment. Overall not a bad place to get some sporting equipment.
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June 2012 by Gary N.
It's a Dick's all are mostly the same. This seems very clean and organized well. Good sells at times. Golf layout is very good, with putting area.
