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November 2024 by Daria Orlova
If you are on a lunch break and want to pick up a prescription, be aware they are closed daily for lunch 1:30 -2.
Pharmacists are there, but they won’t do anything
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November 2024 by Kirill T.
Closed for lunch? Seriously?
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October 2024 by Laura Seeger
Is there anything much worse than a business that tells you they will do something and then does not follow through? That has been my experience with this CVS. I went online to refill 3 prescriptions. They said the doctor needed to renew 2 of them and would I like them to contact the doctor? I responded "yes".
A week later I get an email telling me it is time to refill one of those prescriptions. I went into the store, they acted like it never happened. I had been in a week before to pick up the one they could refill and they told me the other 2 were on back order.
Additionally the staff took no responsibility for their lack of follow through. And frankly the young man with the fake orange hair was rude and could have cared less. This pharmacy has a lot to learn about patient and customer care.
This was not my first unsatisfactory interaction with the pharmacy. I asked Lisa for instructions on how to use a new prescription - she removed the instructions from the package and told me to read them. She has no idea if I have issues reading or learn better by being shown.
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April 2024 by Danielle K
Selene is incredibly rude. Nasty lady with a bad attitude
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March 2024 by carla donina
Two persons in pharmacy
Two customers
Asked me to wait while they processed other callin orders and stocked shelves(mine were ready) 20 minutes of waiting?
Really bad customer service
Moving on to Walgreens
Note 3/12 at 6:30 pm
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March 2024 by Katie Wade
This is singlehandly the worst pharmacy in all of chattanooga. The staff is extremely unprofessional and negligent. I have been trying to get my perscription for 2 weeks in which they told me it would be ordered and aquired within 3 days of my first visit trying to pickup, and it has now been 10 days without me taking my daily perscription. I went 4 times, once saying it was ordered when it was not, second the pharmacy closes and hour early, third i went at 1:20 after being at work and it was already shut down for lunch (1:30 is when it is supposed to), and the fourth time they said it wasn’t ever ordered. I have been on a hormonal prescription for 4 years and because of the negligence of this pharmaceutical staff my body is freaking out as I haven’t been able to get it. Avoid prescriptions at this location at all cost.
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February 2024 by Kevin Kostka
Waited for 4 hours to receive a call about a prescription (Tamiflu) that our pediatrician called in for our daughter. It has to be delivered in a certain timeframe. Never received a call so we drove by before it closed after we did not receive a call and were unable to get anyone on the phone. Once we got there they said they could not fill the prescription and they had transferred it to Signal Mountain…? No call to tell us they couldn’t fill it, so we could work on getting it transferred somewhere closer than 30 minutes away.
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January 2024 by Emmie Davis
Tried taking something back that was given to me with the receipt to exchange for something else. I was told their policy is that the money would be refunded to the card that paid for it. So no exchange could be made. No store credit. No cash refund. Just ridiculous return policy. Selene, the operations manager was completely rude about it and it’s not the first time she’s showed a nasty attitude. She doesn’t need to be in customer service. The other manager who I forget her name is a ray of sunshine and the store is usually stocked well on a good note.
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December 2023 by Eric R.
They are understaffed. They are in need of help. This is a very busy time of year and some workers are tired and frustrated. Hopefully they will get more employees to alleviate this issue.
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November 2023 by Olivia Whitson
Selene was so friendly at check out! She got me signed up as a CVS rewards member with ease. I recently moved to the area and look forward to experiencing this level of customer service in the future.
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November 2023 by Carrie Godwin
Such a badly run pharmacy and clinic. Signs say walk ins welcome for flu vaccines, but they will not take walk ins no matter how slow they are. Also, called and specifically asked the ages for flu shots there and was told 18+ months old. Called later to try and schedule for myself and 2 sons (5 & 2) and was told they can’t take anyone under 13 years old. Seems like whoever is working gets to make their own rules.
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November 2023 by Danielle S
Selene is incredibly rude. Nasty lady with a bad attitude
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November 2023 by Edwina M.
While shopping here last night, I asked where the restroom was, but was rudely told they did not have a public restroom. When I begged because it was a bladder emergency, they begrudgingly unlocked their restroom for me. Since CVS considers me to be "the public" instead of a "valued customer", I will spend my money elsewhere in the future.
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September 2023 by Hunter Stephenson
THIS GIRS FOR ALL MAIN BIG BOX PARTICLES PHARMACIES:Their corporate policies are insane. They stated out of being sued by the corrupt DEA AND AGREED TO ONLY FILL LESS PRESCRIPTIONS FOR AC CONDITION THAT AFFECTS BOTH TREATED AND UNTREATED PATIENTS IN CHRONIC PAIN! Less than 1% of prescribed opioids alone can lead very unlucky prone into further pre-disposed addiction ( genetic and behavioral disease). I was told at one locally that several months ago my 88 year old disabled grandmother I caretake for full time couldn’t pay cash for only. THAT kind of prescription. It was way cheaper than their horrible insurance they own, Aetna. They want toyYou using that. So many are suffering and dying.
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July 2023 by Quinn Davenport
Always full stock of candy when ever I need it
