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April 2024 by Robert Burns
the prices have went up since they took ownership of 1 of their locations and they have a lot of shootings around and people live in storage units at times as you go to yours see people walking in the gated area they do not have a local person on premises to help out. The gate gets stuck open a lot and anyone can drive or walk in and the back of the fence unit is not secure
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April 2024 by lisa ledford
I highly recommend you Do NOT use KO Storage. SPECIFICALLY the Highway 58 location. My unit broken into Thursday or Friday night before Easter. I discovered this Saturday afternoon. They got in without cutting my lock by pushing door sideways and out of the slot that "supposedly" secures lock into place. The main number told me that the property manager had been notified however she does works M-F. Even though my unit was clearly unable to secure it was not an emergency situation. The burglary left many manynthings missing. I don't even know what all is missing because they completely trashed and vandalized what they did not take. AS I EXPECTED... they continued to come back and go through my things only a nightly basis. I had the property manager phone number and email because of the raccoons in my ceiling.Which she eventually remedied a piece of tape over a small hole in the ceiling. I called and left messages ( she would not answer my calls) and sent daily emails. Explaining they keep coming back and my belongings are unsafe. ..Saturday, Sunday, Monday, Tuesday, Wednesday....same story. Finally heard from her on Thursday and she put a new latch on and the tape over the hole to take care of the raccoon problem. No explanation, apology, or concern for the loss and destruction of my things. Oh, she did say, I don't work weekends.I check my unit daily, and seen highly suspicious individuals there.Advertises security cameras, and gated entrance which requires a pin number. Yet they don't know anything. Hmmmm mynwas not the only unit broken into. Sometimes the security gate is just left wide open all night.To top it off...The renters insurance that KO REQUIRES AND AUTOMATICALLY ensures you withn "Badder Insurance" And adds AUTOMATICALLY to your bill.....Not even BBB Accredited. (BETTER Business Bureau)The highest review I saw (I read ALOT)is ..1. ONE!!!!!The list of coverage exclusions is over a half page. Single spaced.So I would pass....run actually from this so called storage facility.GEEKERS PARADISE
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March 2024 by Gracelyn Hanegan
I have been renting from them for 2 years they have been so many items stolen from my unit. I call the dm and they basically gaslight me . Please do not rent from there
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December 2023 by Erica Gordon
Very helpful... Excellent Customer Service!!
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August 2023 by James Burns
Great hidden gem that offers the very best value and convenience for safe self storage if you’re a 58’er!!!!With new ownership, management, along with significant upgrades to security and electronic access systems, this ain’t the place it used to be. But it just so happens to be located within the same GPS coordinates, so it’s new but it’s bricks and mortars are not. “If walls could talk”…. they’d probably say: This location has new reliable and local site manager so it feels like, and you’ll be treated with the same courtesies of, a mom-and-pop shop—— but with the new ownership being an experienced, well run, and well funded behemoth holding an interest in over 1,000 storage-related entities; your customer payment, account support, and online portal systems; and of course the actual safety, are world-class.Bet.
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June 2023 by Kendal Chambers
Great phone service for booking my storage unit.
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May 2023 by Reis Costa
My boat was stolen from a secure location in Chattanooga and the response from KO storage has been terrible. I received a call from a regional manager who assured me we would be in constant contact and he hasn't returned any of my phone calls. The local representative had terrible customer service skills and to top it off they have people living in their units. I would look elsewhere..
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April 2023 by Julie Ann Kyser
Facility is always clean. My unit was clean when I first opened it. It's well lit. The price is great!
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January 2023 by Slayer35
Fabre provided EXCELLENT customer service. Extremely kind and helpful!
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January 2023 by John / Brandon Siltz
Fabre provided EXCELLENT customer service. Extremely kind and helpful!
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December 2022 by Rodney Sprowls
KO Storage advertise a special rate for a unit. After signing the contract and showing up with all of my stuff, it was a parking spot. I called customer service and they were even surprised that it was just a parking spot is not a unit as it advertised. They had me, once I showed up ready to store my belongings, what was I to do? Beware of the false advertising
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December 2022 by Courtney Ramsey
Easy online reservation. Unit was clean and easy to find. Highly satisfied.
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November 2022 by Consuella Jackson
They are very clean and professional
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October 2022 by Alicia Johnson
I have had my unit for a year and have not had any problems, nor do I have any complaints. I would like to have access 24/7. I would recommend this tacitly. They have always been really nice and helpful.
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October 2022 by kyle minniss
Bridget was very friendly and helpful!
