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November 2023 by Brandie Gapinski
Requested pictures of a car that I saw online. Was provided pretty blurry, rainy night pictures. Asked for better pictures, apparently, it wasn't a priority. Never received the pictures. The dealer sent me a text after my request stating, "Vehicle sold." That's it. Don't expect a high level of customer service.
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November 2023 by Benjamin Andersen
Great experience in service! Chris made me feel very welcome and made sure I was updated all during my wait. Exactly why I stick with BMW! Professional service! Thanks Chris!Robert Walters
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November 2023 by Anayah Martinez
My experience with this dealership has always been great but this last time it was beyond amazing ! Gary was awesome. He went above and beyond to me get into my 2023 Ford Bronco after some issues with my insurance company. He was so patient , kind , helpful and an absolute rockstar!I’ve also had experience with their service center for my bmw and everyone in service is so kind and will ensure you leave with all the information and knowledge about the visit along with informing you on other issues but never press or harass you to get it done with them like other companies do !!
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November 2023 by Michelle Bruns
Cody Baskette is the best sales rep at BMW of Chattanooga! I had the best experience from test driving to signing all the papers! Cody and BMW of Chattanooga made sure I knew everything and that all my questions were answered. Go here if you are looking for the perfect car buying experience!
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November 2023 by Kissel Family
Christine was phenomenal from beginning to end!! She went the extra mile to make sure all of my requests were made and kept in touch with me throughout the entire process from the custom order to delivery. She is truly an asset to your company.
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September 2023 by Lee Corpening
Available, negotiable, professional, adaptable, creative and customer focused! My 2nd! 3rd in a couple weeks and expect the same great service! And, we drove three hours to get our cars! David and Jonathan were the best reps!
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September 2023 by Scott Turnbow
The team at BMW of Chattanooga are dealers in excellence! They deliver excellence in customer relations, a world class service and parts department, and the ultimate driving machine. My wife and I recently traded for a new X5. Our salesman, Gary, went above and beyond to make sure we found the right vehicle and got the most value for our trade in! I highly recommend this dealership for all your BMW needs! Thank you BMW of Chattanooga!
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September 2023 by Manish C.
Professional staff, clean showroom, and convenient to the Chattanooga airport. My CA was kind enough to pick me up from the airport and stayed until the end of the day on a Friday! I appreciated that a lot! Delivery was quick, and Chris (the finance manager) was great to work with (even though I didn’t get a hat!!). Haha. Inside joke! All in all, I would recommend BMW of Chattanooga, especially since I came in from out of State to pick up my new M3!
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September 2023 by stamos tzimourtas
I came all the way from the Atlanta area & I couldn’t be happier that I did! Christine did an Excellent job setting everything up to be ready for us to just sign & go! I couldn’t be happier with the car & the pricing was incredibly fair. 10/10 highly recommend!!!
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July 2023 by Jessica Bates
I absolutely love my car and my salesman Erik was great. He even took me to the ATM so I could get car insurance before I drove off the lot. Best car buying experience ever!! Exactly as it was listed on their website. Would do it again in a heart beat.
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July 2023 by Jerry Honeycutt
My experience of buying my first BMW from BMW of Chattanooga was excellent. The employees were knowledgeable and answered all of the questions I had about the X2 that I purchased. The price was good and the condition of the X2 was immaculate. I had conversations with the sales representative, the sales manager, the finance manager, and the service manager. All were very professional and courteous. I would recommend anyone interested in purchasing a BMW to visit BMW of Chattanooga.
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July 2023 by Go Bucks
Even though I didn't purchase the used car there (because my wife want me to get a new car), my experience here was A++ . The sales lady , Christine was very friendly and the GM (Dave??) , they were all pleasant and professional. Got a nice follow up text and call from both of them with no sales pressure. I had no regret driving 7 hrs there.
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July 2023 by Alvin scott
The staff was very professional, hospitable, courteous, efficient, and attentive. The process of purchasing our vehicle was organized and timely. Our sales advisor, Jonathan Allers was excellent! He greeted us with a warm smiling and cheerful welcome. He had everything arranged for us to complete our test drive. Then, he accompanied us on our test drive to make sure that he answered questions and guided us around town to provide us with a meaningful test drive. He made dealing with the purchase process go as smooth as possible! Dealership was clean and other staff was nice and willing to help as well.
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July 2023 by Ryan tran
I’ve been searching for a BMW M3 without markups for a few months now. Fortunately, Chris at BMW of Chattanooga was able to secure an allocation for me. John was the salesperson who walked me through the rest of the process, He addressed all my questions and concerns about the car throughout the entire process (couple of months for the vehicle to be produced and delivered)On the day of picking up the car, the whole experience was seamless and easy. I showed up, signed some documents, and the team walked me through the car to show me all the features I didn’t know.Thanks again to the entire team at BMW Chattanooga, especially John and Chris for the experience and the car. I included some pictures I took the day after as proof of 10/10 satisfaction :D
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July 2023 by Tony Munoz
A lot of praise goes to Jonathan and the Chattanooga team, my wife and I purchased a used Mini from out of state, and they went above and beyond on this sale. When we picked up the little car, it looked spotless. Jonathan thank you for all you did to help us on the car and providing transportation from the airport to the dealership. This dealership was transparent on everything I asked, I never felt like I was getting a slide of hand, and I would purchase another car from them in a second. Thank you to everyone that helped us at BMW of Chattanooga, and yes the drive back to Washington state was exhausting.
