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November 2023 by Talyn Gray
Knowledge: 10/10Great group who truly know what they are doing. Furthermore, a company I trust.My car is more of a “project”, and they provided excellent service. Seth is a great guy, and every tech is quite knowledgeable.They got my BMW to stop leaking oil - I’m convinced there is nothing these guys cannot do.
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November 2023 by Mark Patterson
Had an intermittent ac problem & other items to get addressed. Seth did good on keeping me up to date on fixing AC problem. After a few weeks & several attempts, they managed to locate & fix the problem, a broken connector in the controller switch. Even though it took longer than expected, I was glad that they were able to track down such a tiny detail that was causing a major headache. Considering the amount of time it took, their pricing was very reasonable for the time they spent on it! I'm glad I have found a good shop for my German made vehicle.
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September 2023 by Billy Jenkins
Sorry, but this has to be one of the most untrustworthy place. I have caught them in lies TWICE. Everytime I bring my car and pick it up, maybe a week later something else happens to the car, they lie about prices and will overcharge you. I do not feel comfortable bringing my car back to this place again. Might as well take your car to the actual dealership. I feel like they will fix the problem and will purposely mess with something else on your car to get you back in there to take more money. I noticed that the same cars be sitting there for a very long time maybe because the owners of the cars can't afford this place ridiculous prices. Very sad. You have lost my business and most importantly you have lost my trust.
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September 2023 by sharon armstrong
So disappointed. My son's car broke down on his drive from Knoxville back to Atlanta. Had the car towed to S&S based on reviews. Needed to replace the fuel pump okay fine. Pick up the car a week later and drive back to Atlanta. Next day, the entire house smells of gasoline. Rick says to bring the car 2 hours back to the shop. Asked if I could just take to my local mechanic and either split the cost of repairs or have S&S cover if it wasn't fixed properly. Turns out, the seal wasn't installed correctly and had been crimped so had to be replaced to the tune of another $300. Rick said he was working with his manager to resolve payment. Tried following up at least a dozen times via phone/email and never got another response. Very weak customer service and when you are spending $2000 to fix a fuel pump, you would hope it would be done correctly.
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September 2023 by Sharon A.
So disappointed. My son's car broke down on his drive from Knoxville back to Atlanta. Had the car towed to S&S based on reviews. Needed to replace the fuel pump okay fine. Pick up the car a week later and drive back to Atlanta. Next day, the entire house smells of gasoline. Rick says to bring the car 2 hours back to the shop. Asked if I could just take to my local mechanic and either split the cost of repairs or have S&S cover if it wasn't fixed properly. Turns out, the seal wasn't installed correctly and had been crimped so had to be replaced to the tune of another $300. Rick said he was working with his manager to resolve payment. Tried following up at least a dozen times via phone/email and never got another response. Very weak customer service and when you are spending $2000 to fix a fuel pump, you would hope it would be done correctly.
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September 2023 by Wendy Derstine
Bavarian Auto was great. They were able to get my car fixed a day earlier than expected by sourcing some parts locally and were able to fix two issues I had had looked at at my repair shop in Atlanta that were still ongoing. They will definitely be my go to!
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September 2023 by Christopher Galloway
Dropped off my 2014 S7 for an oil change and suspension diagnostic. They were willing to use the oil I provided unlike a lot of maintenance locations. What made things even better, is when they confirmed my suspicion of a leak in the air suspension. In addition to notifying me of the height sensor being damaged from the leak, they were more than willing to reach out to my extended warranty provider to determine if coverage would be provided. Within a few short hours after my initial call and less than 24 hours for them to acquire the parts and install them, my car was ready for pickup. I highly recommend and appreciate the service the staff at Bavarian Auto.Services: Steering & suspension repair
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September 2023 by Ashley Page
Very thorough and very honest! Didn’t try to repair or sell me a bunch of parts I didn’t need! In comparison to a previous quote from the dealership, they saved me thousands of dollars and my car is running great!
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July 2023 by Kim Pifer
Been taking my cars to Bavarian auto for years and have always gotten great quality service at an honest price. Highly recommend!Service: General repairs & maintenance
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July 2023 by Adrien Strickland
First time customer. I took my Land Rover here at the suggestion of a friend who had a good experience. I found the team at Bavarian to be prompt, knowledgeable, honest, and personable. Seth kept me updated daily and explained things in a way that I could easily understand. The cost of the service was less than I expected it would be, and I am very pleased with the performance of my transmission following their repairs. It is great to have an alternative to the dealership, and I will definitely continue to bring my car to Bavarian!Services: Transmission
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July 2023 by Stuart Doster
I brought my car to Bavarian Auto in June and had a great experience. They are transparent about any necessary repairs and get the job done in two days. Charlie maintained great communication. Thank you for an extraordinary job Bavarian team.Services: Auto water leak repair
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July 2023 by Mark M
Terrific customer service; online written inspection report, good communications before, during, and after the service. Thrilled to have found them for our VW service needs.Services: General repairs & maintenance
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July 2023 by Huggheez
They will magically find $3000 worth of work needed to your car you had no idea was needed, charge you for the inspection, and completely miss the very things you took it in for. If M. Berry touches your car, you need to go get it inspected again immediately, by someone who is actually competent, or you'll be stranded just like me.Bavarian Auto's incredibly terrible, well-deserved reputation persists despite new ownership. Stay awayServices: Auto engine diagnostic
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July 2023 by Roy Hurley
Outstanding service. My BMW X5 runs so smooth. Great value, great service, great people! Highly recomend.Services: Auto engine diagnostic
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July 2023 by KaRon Thompson
This the only place in Chattanooga that said they work with Land Rovers every other place I called said I need to go to the dealer so I’m trying them out I just dropped my Land Rover off today with a prompt appointment my rover been down for weeks I’m hoping they get me back on the road ASAP they where highly recommend far as the service good I enjoy it
