AutoZone Auto Parts in Hixson, TN is a trusted retailer of auto parts, including new and remanufactured hard parts, maintenance items, and car accessories. Customers have praised the staff for their helpfulness, kindness, and attentive service. One employee, Sylvia, was especially appreciated for her wonderful attitude and dedication to customer needs. The store offers excellent customer service, often upgrading products with better options and warranties at no extra cost, demonstrating their commitment to satisfaction. In one instance, they replaced a faulty battery under warranty and upgraded to a better one, showing their willingness to assist. However, some customers experienced issues with warranty policies, such as not honoring warranties if the battery wasn’t the original purchase, which was disappointing. The staff, including employees like Miller, are recognized for their patience, friendliness, and willingness to explain things, even to customers who are less knowledgeable about cars. Additionally, the store provides quick online order pickups, often bringing orders directly to customers’ cars, making shopping convenient and efficient. Overall, AutoZone Hixson Pike is known for friendly service, helpful staff, and a focus on customer satisfaction.
Extremely friendly, helpful, patient, & knowledgeable regarding brake pads & rotors. They told me what other stores had parts I needed since their store didn’t have them.
June 2025
Sylvia was absolutely wonderful. She was super helpful, and attentive to my needs. They helped me with my battery and she had a wonderful attitude and a kind heart. I will ALWAYS use this particular AutoZone for all my auto needs. Thank you, Sylvia!
May 2024
Got a great experience replacing our battery with Jared! So kind and informative. Good pricing.
