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January 2024 by Tracy Ritter
American Recovery rescued me today. I waited all day for another company who I called at 2:00pm (my estimated pickup time), just for them to let me know it would be another hour and a half maybe more. John arrived within 30 min, and everything went very smooth! Their communication is excellent and prices competitive with other towing. Thank you!!
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January 2024 by Terry Moore
THIS YOUNG MAN NAME JUSTIN TRULY A REFRESHING DELIGHT TO MEET ,VERY KNOWLEDGEABLE AND VERY POLITE , AND HE COULD HANDLE THAT TOWING TRUCK. HE WAS IN A VERY TIGHT SITUATION, HE HANDLE IT LIKE A PIECE OF CAKE, AND A THANK YOU TO THE OPERATER , THANK YOU SOOOOOOOO MUCH FOR YOUR KINDNESS.
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January 2024 by Kindle Russell
Kelsey and Nolan were so helpful and really nice!! I was in a huge panic today about my car having a flat, and the jack fell so my car was on the ground. I wanted to cry and Kelsey kept me calm and was very fast getting the truck out to me. Nolan was very helpful in getting my donut tire on the car and was super nice. 10/10 experience. Started out as needing a tow, ended up in a tire change. Thank you guys so much!
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January 2024 by TL P
If I were you do not ever call this place. I gave them a one because zero or negative number is not possible. they are a bunch of crooks and thieves. They have already had to fire one of their Mechanics for stealing he went through my entire truck all of my cabinets all of my compartments because he left handprints from the grease stains on his hands he look like a crime scene. they are very incompetent, when it comes to repairing diesel engines and semi trucks. they had my truck for over 8 weeks, to repair a clutch. American Recovery did not put the bolts back in the transmission housing. they left one bolt in the transmission housing and didn't put three back in. they did not put the seal back in the exhaust when they reinstalled it. so when my driver and his wife were riding black smoke was pouring in the truck. This was a very dangerous situation. they they did not tighten the bolts on the shifter. this could have been a life-threatening situation with the exhaust pouring in and no bolts in the housing. they also stole my floor mats out of my truck they cost me over $300. they charged me $5,800 to put a clutch in and I'm having to do this work all over again. I suggest you never ever bring your equipment to this shop. I dealt with Michael continue to lie to me every time I call him kept brushing me off every time I would ask questions about my truck and my custom mats and I dealt with Aaron. Aaron is inconsiderate he has a very serious anger problem and an unwillingness to take care of the customers. He is very inconsiderate an ignorant to this business. if you speak to a guy named Aaron who is in charge of he is incompetent. I cannot believe that this shop put him in charge. he was very defensive when I told him the issues that I was having. the work that was done by this shop was not satisfactory and instead of listening he got a very angry and thinking he could handle me with aggression. American Recovery I will be taking you to small claims court if this issue is not resolved you have my information give me a call let's resolve it. I will have you served run run run run run run run run run run run run runSent from Yahoo Mail on Android
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January 2024 by Quickscope 3434
Nolan was ver very courteous, and kind. i see a very bright future for him!!!
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January 2024 by Tommy Vowell
I have to give high praise for American Recovery. I earlier made a negative review but Justin called me thereafter and told me the situation. Our fleet service recommended a garage for battery service and a new muffler, but the place they recommended only services 18 wheeler trucks. Justin called to tell me the sameAnd then offered to tow it to an automotive garage that can service our fleet vehicle. I think this kind of service is bar none the best. He could have just dropped it there at that one shop and been done with it. But, Justin took the initiative to contact me and took the vehicle to a different shop that can service the vehicle.I’ve tried to delete my earlier negative review but I cannot figure out how to delete it. I give permission to the shop to delete the negative review.
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January 2024 by ReBecca Vaughan
I was directed to this towing place through my AT&T roadside assistance. They quickly dispatched a rollback to safely transport my Rogue to the dealer. The dispatch person was helpful and friendly in getting the address where the pick up was coming from corrected as the online program was not easy to work with.Nolan, the tow truck driver, was helpful and friendly. Despite his youth, he obviously has a lot of experience with getting the rollback into and out of tight spots. He even tried to jump my car battery to see if we could eliminate the towing service and the dealership visit. I cannot say enough good things about this young man. He was so incredibly helpful, knowledgeable and polite; he really made my day despite the situation.
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January 2024 by Stokely D
our tow truck driver, Nolan, was fantastic…extremely courageous and helpful!
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January 2024 by Mondu Byrd
nolan best tow driver ive had with then many cars ive needed towed home . he got my car to me when i was told it be here and was able to park my van where i wanted even with how challenging my driveway would be for a tow truck to back into . i was really impressed how quickly he managed to figure out how to get parked and unloaded .id like him to become my personal tow driver if i can ill be requesting him the next time i get towed home.
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December 2023 by Lawrence Sebastian
Today I had my tractor relocated from Alabama to Chattanooga Tennessee about 87 miles away American Tow&Recovery Thank you for the great service and fast too !!!The driver took great care and even strap down the hood so it would not fly off in the wind ? thank you so much for your service!!!!
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November 2023 by Mimi D.
great people, but worse service. Took a long time for them to come. Called at 4pm didn't come until 11pm.
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November 2023 by Elena S.
These guys towed me to the mechanic when I broke down on the road in Chattanooga. They were quick in responding, professional in interaction, and handled my car with care. We dropped the car at the mechanic after hours; Justin, the driver, went the extra mile to be sure I was safe and in a secure location to wait for my Uber driver before he left. I feel very good about the service I received and would recommend them to others.
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November 2023 by Ted M.
1 star because I can't give it zero. Office staff was incredibly unhelpful and rude, hung up on me multiple times, and misplaced my key. 11/10 do not recommend.
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October 2023 by bryan deal
Called GM roadside service to take my vehicle to the local chevy dealership. They sent this company. My truck was picked up on a Saturday. I called the dealership the following Monday to see if they had a chance to look at my truck yet. I was told they didn't have the truck. So I check my chevy app to locate my vehicle. It's sitting in a fenced lot unlocked with the keys in it 1.5 miles from the dealership. I was given multiple different stories from the tow company as to why this happened. They eventually came and took it to the dealership. The owner apologized and said if I can make it up to you just let me know. Well when we got to the dealer come to find out they no longer had a diesel tech. They took my truck to another dealership free of charge. While I'm glad the owner did his best to make it right there is no excuse to leave a $55,000 truck in a horrible part of town secured by a bicycle cable lock.
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October 2023 by Stephon Carson
One of the best services I had. You guys took care of my scion for me and I appreciate you guys going out your way to help me in the long run!!!! They know how to treat a vehicle with care and profession. If you need a car towed they'll make sure you are taken care of the right way and treat your property like there own. Thanks for helping me out so much today!!!!!!!Services: Battery service
