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February 2024 by English fugatt
Hanna has helped us out so many times when it was came to car parts. Saved us money from having to take our cars to mechanics. Couldn't ask for a better sales associate
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February 2024 by Adam Evans
Always friendly and usually have what I need or they can order it. Speed perks is the best reward program, by far.
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February 2024 by Kierra Huckeba
Hana was an absolute pleasure to meet. She was super nice,helpful, and very understanding and answered all my questions. She made the experience super easy and the reason I would come back.
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February 2024 by Dave Grant
Twice have tried to get battery installed and Advance would not install. The second battery I called ahead and asked and then sent my daughter out to get battery. Then they told her it was too cold to install batteries and refused to do. This was the Hixson, TN store. Will be doing business with O'Reilly now.
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February 2024 by Mary McKinney
Greatest auto parts store ever. A lady that works there by the name Ms. Kim. I love her.
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January 2024 by Dave G.
Very poor customer service at the Hixson, TN location. While they advertise that they install batteries, twice I have not been able to get a battery installed. The second time I called ahead to make sure they could install the battery since it was bad weather and very cold. Was told they could. When I sent my daughter there to get the battery, they refused to install it because they said it was too cold outside. The store clerk just told her she could jump it off until she gets a new battery. We will be using O'Reilly from now on.
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January 2024 by Treston Tanner
Tristan was so helpful and made the experience of getting a new battery a breeze. I am hesitant to go to this location because of how awful the parking lot is with their tiny concrete pillars, but might start going again after some great customer service.
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October 2023 by Lindy Jolt
Hannah was absolutely a pleasure to meet. Very kind, understanding, knowledgeable, and patient. She tested my battery and changed it for me WHILE BEING IN AN ARM SLING. She answered all of my questions and more. This will be the only auto part store I’ll be coming back to thanks to her! Over all great and knowledgeable staff!
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September 2023 by Robert Anon
Stores are clean and service is on point. My online orders were easy to pick up and everyone I interacted with was extremely helpful. Quality of parts is not on point. One blower motor had a crack in the fan, one was the wrong part completely, and one had the spade connector fall completely off. I'm writing this review for all of the three stores in the area I went to this weekend.
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July 2023 by Arrowhigh “Mac”
Hannah was outstanding. She was very patient and knew what I was looking for because she listened. I also listened to the other employeeinteracting with a customer t ⁷
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May 2023 by Aiden Clifton
Has a lot of helpful items, easy to find things and to navigate the store, and great staff.
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May 2023 by Laschelle Dunn
The employees are friendly and willing to help you.
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October 2022 by Andrew
This location is the sorriest excuse of an auto parts store that I’ve ever been into. Called ahead and made sure they can check my battery and starter they said they could. Pulled in and went inside and was greeted by some lady that came asked us what we was needing I asked her if she could check the battery and starter and her response was she couldn’t check the starter unless I took it off and brought it in and she assured me it couldn’t be the battery but she wouldn’t check it while we was having the conversation she cut me off and answered the phone. This lady needs to go take lessons from the Soddy location or find a different career path because this just isn’t her gig and I’ve spoke to the corporate office about it.
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October 2022 by Paul Putt
Called ahead ( to save gas) to make sure they the item i needed Guess what didn't have it. 10 mile round trip, my bad for wanting to shop locally.
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September 2022 by Christopher James
Helpful staff and found all we needed
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Hixson, Tennessee
