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February 2024 by Regina Ingram
I am a single lady and needed a little help to check my oil. I had already checked it myself, but wanted to make sure I was right. I first went to AutoZone on East Brainerd Rd. I told the guy there that I had checked it, but would he recheck it for me. He looked at me and said, you said you checked it, I said, never mind and left. I drove across the street to Advanced Auto Parts. Bill was very kind and helpful. He checked my oil, showed me the dipstick and told me to try and get an oil change this week. Thank you Bill for being a kind and helpful person. I appreciate you guys.
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January 2024 by Pseudo
We needed some new windshield wipers for our car, we went in, within 30 seconds a sweet worker named Gary was there to assist us. He told us exactly what we needed and had us checked out within 2 minutes of walking in the door. He even took his time to install them for us! He gave us the best customer service we could ask for, will come back if we ever need anything else for our car.
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January 2024 by Tina Marie Beam
Great service good people and very clean
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January 2024 by DeterminedJedi78
Nice store and selection
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November 2023 by Dan Dugan
Cooling system problem with my daughter’s car. Able to resolve it quickly with the help of the employees. Thanks to Mike
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November 2023 by Mallory L.
I would give this place 100 stars, if I could. They truly set a new standard when it comes to customer service and I have always had the most positive experience with them. When I first started using them, my Honda Pilot had 225k miles and they could have easily taken advantage of my ignorance when it came to mechanical knowledge; however, they never tried to oversell repairs or charge me for a quick mechanical check-up before a long trip like the shops in the past did. The pilot needed a few repairs over the years, but 'she' just hit 310k miles and is still going strong. I recently took my 'new' 2014 Honda there to replace a bulb and they only charged me for the part, no servicing fee. They answer calls and questions with so much patience. Huge kudos to Skyler, he is always so helpful. They truly are an amazing crew and I wish more of their happy customers took the time to leave a review. . . They really deserve all the service business in Chatt.
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September 2023 by Ryan Moore
Great customer service! I bought new windshield wipers, and an employee installed them for me.
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July 2023 by Jason McCurry
Not sure why it is posted in store and online that they will change headlights if you buy them here but they told me they just didn’t do that. I will follow my friends suggestion and go to O’Reillys next time.
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July 2023 by Lexi Finkle
I stopped in to pick up a headlight bulb replacement. I was greeted by a memorable duo named "Beans" and "Tater". Not only did "Beans" go out to my car and verify the specific bulb needed (despite the fact that it was 100° outside), but he explained to me why it was likely shorting out, and also installed the new one! This experience was fantastic for Advanced Auto parts. Not so great for the competition across the street. My last visit to then will remain my last visit
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May 2023 by Stacey Hatfield
It was ok and by that I mean I felt like I was getting on their nerves and they just kind of acted like I was inconveniencing them ...
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April 2023 by Stacey C.
It was ok and by that I mean I felt like I was getting on their nerves and they just kind of acted like I was inconveniencing them ...
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February 2023 by Glenn Funderburk
I received great help with my needs today.
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February 2023 by David Lynch
Great job helping with a battery problem. Quick, friendly.
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November 2022 by Sheri Yoshida
I stopped here for low beam bulbs and not only received helpful advice and the supplies I needed, but I also received cheerful installation of both bulbs. Thank you to Matt for his kindness and helpful attitude. My experience could not have been more pleasant or efficient.
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November 2022 by bradley brackett
Been sold multiple bad parts multiple times... Customer service def needs a lot of work... Almost everytime I go in I'm waiting 10-15min... It has the appearance of being understaffed but there are 4 or 5 workers in the back socializing everytime. I don't know how the rest of the local stores are ran but because of this location I will never return to another Advanced Auto parts as long as I'm alive... But I do want to make a recommendation O'Reilly's Auto parts is about half mile up the road they are squared away!!!!