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March 2024 by Dan Eubanks
They put me off to another body shop because they didn't want to do the work because my car was older I was not impressed not only will they never get any of my future business I will not send anybody that I know their way either. Thanks for showing your true colors right off the bat now I know who not to use it makes it easier in the future when you're trying to find the right Body Shop to use
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February 2024 by Elishia Rice
Friendly service, car looks amazing! Fast and kept in contact with the progress of my cars repairs
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February 2024 by Brandon
Took my vehicle to this shop after filing a claim with my insurance when I discovered my vehicle was damaged in a Home Depot parking lot. The body behind the rear driver side passenger wonder was slightly cracked open. My insurance sent a check to me to cover the repair. I had to wait 3 weeks before classic collision would look at it. Then I get a call from my insurance carrier saying that the mechanic from Classic Collision told my insurance carrier my vehicle wasn’t damage but that “moisture” got inside the body and caused it to fail. My insurance immediately cancelled my check and rental car and it was Friday at 4:30 pm when I found out about all this. How the hell was this determination made???? The damage caused a crack in the vehicle body which allowed water to seep into it for over three damn weeks because Classic Collision would not take the vehicle in sooner. For three weeks my cracked vehicle body was exposed to heavy rain and extreme cold/warm temperatures before getting into the shop. No one from Classic Collision bothered to call me to discuss what they found, what the estimate is, and how they arrived to that determination. Rather, they just flat out told my insurance it was “not damaged”. Piss poor communication and this shop made my life a living hell. Now my insurance will not cover the damage and I had to scramble to get my rental car back before being charged extra. Now I dont have a vehicle and have to get an Uber, costing me extra money and a lot of damn stress. DO NOT TAKE YOUR VEHICLE TO THIS SHOP. Absolutely terrible customer service and nonexistent communication with their customers.
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February 2024 by Reginald Quinn
Shady, lying thieves.. take your car anywhere but here for repair.
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January 2024 by Sequita Arnold
I recently had a disappointing experience with Classic Collision. My car was towed on my scheduled appointment day, December 8th. Despite having an emailed estimate from my insurance company, they claimed they were waiting on an estimate and later provided their own. The repair timeline kept extending, first three weeks, then another three, and now an additional three due to the technician’s vacation. Communication and efficiency were severely lacking throughout the process.
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January 2024 by Josh Starova
Go to the building next to the Volkswagen Dealership and see Kevin Casey. Best experience ever. Auto body shops have a stigma of getting over customers, but this place was excellent. They do everything by the book.
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January 2024 by Lisa Oliver
The staff is very professional and stays in contact with their customers
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December 2023 by Thomas Dodd
That do good work
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December 2023 by Kerry Douglas
I used classic collision once before in the past, had a good experience. I honestly don't know what happened this rime around the communication wasn't there from the beginning, they had my vehicle since July, and I got it back fully repaired a day before Thanksgiving. I've had to call to make sure what was the updates on my vehicle repairs. It got to a point that I had to step in and start calling to other deals for parts myself just to get the ball rolling. I've had to get my claim agent involved inorder to get the repairs done. The office staff was kind and accommodated me, but the service I had off the rip was not the best and very unacceptable. They need to do better on communication with the customer.
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November 2023 by Linda Gloster
Very good experience with this company. Kathy greeted me both on the phone and in person, Chris helped getting my car drivable until I took it in to get fixed. He answered all questions and the team of technicians made it look brand new. Tracy texted me routinely on progress reports. Highly recommend!!
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October 2023 by Rebekah Thompson
I had a great experience with them! Excellent customer service and great communication about pricing and vehicle updates.Services: Auto body & trim repair
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September 2023 by Meg Meyer
I was so impressed by the amount of genuine care I was given. I will always highly recommend!
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September 2023 by Amy B
Excellent service and repair work! I was kept up to date on my repair process. Staff is knowledgeable, and very helpful! Will definitely use them again!
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August 2023 by Seth Harris
Great service on an extremely tricky repair. Can’t recommend the team here enough
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June 2023 by Ryan Hicks
Great local body shop. They always top my list of recommended shops to my insurance clients.
