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September 2024 by sue holt
Cris and Mrs Jennifer are wonderfull folks very friendly and quick to help find things clean store and friendly assosiates
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September 2024 by Brenda Malone
This store is always so nice to visit. Great inventory and great staff. Got a nice grill cover On Sale today! And their mums are always nice. Chris helped me order some cleaner for our fireplace; they didn’t have it in stock. But Chris placed the order and took my information down so he can notify me when it comes in. Now thats great customer service.
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August 2024 by E Thomas Bernhoffer
I’ve been coming to Guthrie’s for about a year now. Always been meaning to write a review. I’ve purchased several items. I can’t say enough about the staff. Everyone is helpful, friendly and courteous. The young men who work there are always respectful. They were all obviously raised right. Just like you’d expect from a small town hardware store. Kenneth has been the standout. I’ve purchased a couple of Stihl power tools and Kenneth went out of his way to get them registered with the manufacturer for me. He’s always friendly and helpful whenever I have an issue with them. He’s beyond patient. He never makes me feel foolish even when I bring in a tool after I’ve done something lame brained. He’s an excellent teacher. He’s very good with explaining things. I can’t think of anywhere else I’d rather go than Guthrie’s here in Chapel Hill. The service is outstanding.
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July 2024 by Randy Brown
Very nice and neat store. Has a little bit of everything. I like it better than the big chain stores
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April 2024 by J B
Love Ace. Fortunate to have it in a small but growing town. They have all the obscure stuff I seem to always need most of the time.
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March 2024 by Marcus
Great selection of products, very professional staff, and an overall well run business. I will continue to use this ACE location for all of my hardware needs. Highly recommend!
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December 2023 by Bethany Clendening
Great staff always eager to help
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October 2023 by Ruth Alderson
Good service
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October 2023 by John Guthrie
Excellent service
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September 2023 by LJ Garrett
This place is Ridiculous ! I’ve wasted my last trip there!! Even when you call and VERIFY they have something… you get there and they don’t! Save yourself time and frustration! Go elsewhere! This has been a habit at this store!
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August 2023 by John Walton
5 out of 10 times I am disappointed. Half the time there is an empty bin where something they stock should be and the other times they just don’t stock common items. I would be better driving 25 minutes the other way then spending 30 minutes to find out you are out of stock or don’t carry. You are a hardware store in a small town that could make a killing. The premium price you charge is ok with me as long as you have what I need. My suggestion, with the size of your foot print. Take half the stock out of tools and refill the bins with hardware items. You are not the Milwaukee/Dewalt/Craftsman store. I will update with photos of missing items and empty bins. Tried one more time. 2 20a outlets. See all the empty bins. It is what it is.
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July 2023 by donnie smotherman
One of my favorite stores to shop in Chapel Hill, I do a " LOT" of business here and they never fail to supply , the most friendly and helpful group of people run this place , always greet & ask if they can help as soon as you walk through the door, I'm in and out this store so much each week the whole staff is like family
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July 2023 by lewis phelps
Didn't have what I needed and it was just 1½ PVC pipe connectors and they said come back Friday and they might have some. Who can wait almost a week to fix plumbing?
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June 2023 by M Wright
Glenn was so helpful when I was in store to purchase a new Traeger 780. They only had the floor model and he didn't hesitate to let me haveit for Memorial Day weekend so I didn't have to wait a week for one to arrive. Great customer service ,great staff and so much to chose from. This will definitely be where I purchase all of my Traeger accessories and supplies.
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June 2023 by Marty Wright
Glenn was so helpful when I was in store to purchase a new Traeger 780. They only had the floor model and he didn't hesitate to let me haveit for Memorial Day weekend so I didn't have to wait a week for one to arrive. Great customer service ,great staff and so much to chose from. This will definitely be where I purchase all of my Traeger accessories and supplies.
