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“I had an issue with some transactions on my account and was very frustrated as I could not get the answer I needed. I had spoke with several people at other locations and just not had any luck at all. With no resolve in sight, I was ready to close my account. Last minute, kind of improv, I decided to call the Carthage location...
Good news brief: I am so very impressed, to say the very least. Tara, and I do hope I spelled that correctly, answered my call with a smile I was able to hear. She was so very knowledgeable and kind, answering questions that others weren't able to, or might I say.. didn't make the attempt. She also took the time to explain things/processes that I apparently also need to know. Joe, branch manager, also met me with sincere kindness that I didn't expect and gave me much needed information. Life can be so hectic, and finances can make things harder! It was very heartwarming to hear friendly voices from those two people today and I just felt that this review was in order.”
“Friendly staff. They had a customer appreciation day with food. Good food! I also do my banking and loan here. Tammy is the friendly lady who can help you with loan advice.”
“My bank for over 12 plus years. always very nice, polite; any branch that I go to. Scott Oliver at main branch is the best; he is genuine person always the same anytime he see you and will always help you if he can”
8:00 AM - 4:00 PM
361 Defeated Creek Hwy, Carthage
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“This is the best hometown bank! Candice and Emma are wonderful to work with. Always help with what I need in a timely manner. I call them my friends more than banker! So nice to walk in and be called by name. Thank you BankTennessee Carthage!!!”