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November 2023 by Carla Richards
Jordan and Steven were both great to work with. With my super busy schedule, they were great communicating via text and made sure the trip to the dealership was quick and stress-free.
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November 2023 by Keith Lawson
We purchased a 2018 Ford Fusion from Wallace Imports of Bristol. A few days after the purchase the check engine light came on. We spoke with the sales associate, Robbie, and he told us to bring the car in and they would check it. They found there was an issue with the engine. They contacted Ford, and with due diligence was able to get a new engine for the car with installation included. They could have told us there was nothing they could do but they took extra steps to help their customer. Don't know if anyone else would have done this.Thanks, Keith & Gail Lawson.
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November 2023 by Tina Gobble
I've worked with Alex in the past and have recent started talking with gim again about a new vehicle. He has been very pleasant and has not been pushy. Once I am ready to purchase my next can I will be working with him once again.
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November 2023 by Haylie Fountain
Working with Tony was a great experience. We got the exact type of car our family needed. He showed us a few options and we spoke about how Volkswagens a step above other brand when it comes to features.
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November 2023 by diana bowman
James, sales person,was friendly and helpful. Next day at service department getting oil change Kourtney was friendly and made sure I was comfortable and kept me updated on the service to my car. I had to buy four new tires and she printed out options. Also had new brake rotors and pads installed. My 2009 is like a brand new car now. Thank you James and Kourtney for a job well done.
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November 2023 by Ryan Weaver
My wife and I purchased a VW Atlas from here. The salesman Jason Garrett was excellent not pushy and very knowledgeable. I recommend him to anyone.
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October 2023 by Tiffany H.
Bought my car from Jeremy Fisher. He was very communicative and informative. The process went smoothly. I would buy from Wallace VW again.
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September 2023 by Helen Miles
Jason Garrett is awesome! Really went out of his way for us! And addressed all of our concerns and questions with NO problem :-) <3
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September 2023 by stevenak115
I worked yesterday with Steve Sidell and the others to get a new vehicle and they worked with me to get into a good one with most all the features I wanted. Even going as far as to knock the price down some, and give me $2,000 more on my trade in past what they were going to to start. you can tell they listen and care about getting you what you want. I understood there was only so much they could do as being tied by the market and what not being a mess right now. But the team worked hard for me even when I was stubborn.
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September 2023 by Kellee Welch
They were very fast at getting me checked in and getting my car serviced. Also found a recall on my car that was still open that I did not know about. They have my parts ordered and those came in the other day so I'm scheduled to come to get the recall fixed.
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September 2023 by Adrianna Nicole
My experience at Wallace Imports was beyond what I was expecting! They were able to get me a great auto loan in a brand new car, and were super helpful, kind, and gracious the whole time I worked with David and his team.
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September 2023 by Angelica Barnette
Jason Garrett was awesome in assisting me with picking out my brand new VW Atlas Cross Sport SEL Premium R-Line. He went above and beyond!! Go see him today for an awesome experience!!
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July 2023 by Tammy Sapp
Purchased a new 2023 Tiquan last Friday from Tony. Extremely happy with my purchase. Tony was super helpful and took extra time to go over everything with us.
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July 2023 by Jennifer Polk
We just purchased our new VW Atlas from Wallace and the experience was amazing. Jason Garrett was friendly, helpful, and never once pushy. I have been searching for our “perfect fit” for over a year. Thank you Jason and Wallace Imports of Bristol for helping us find that fit. I have and will be recommending you to all our friends and family.ps. Hands down one of the coolest features is in the pic attached.
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July 2023 by Britni Whitted
As always, Wallace and our repeat salesman, Micah Cullop, are kind, efficient and accommodating. He listened to what we wanted and guided us to a beautiful vehicle that ticked all of our boxes! We will be back (again)!