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February 2024 by Rock coleman
Quick service. Very helpful and knowledgeable
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February 2024 by Hunter Nickels
Sandra helped she was great! Great hands
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February 2024 by Ivy Gestaut
Lynn was fantastic! She was so patient with my indecisiveness and showed me many options. She also suggested that I try the pendant on a different chain because I wasn't sure about the yellow gold. I had my 2 young kids with me, and another employee was so sweet showing them how they clean the jewelry and answering their 10,000 questions. The store was clean and inviting, and The Pinnacle has a lot of great stores. I would definitely return to this Kay's!
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January 2024 by Tabetha Perry
Friendly and knowledgeable staff I love, love, love my ring!
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January 2024 by Casey Smith
Great customer service and great attitudes I love going here and seeing the employees
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January 2024 by Heath
Management has changed and very hateful. Was basically called a liar when asked about repair to a ring that has a warranty. Was told by manager it wasn't damaged. Before Catherine, Catilin or Courtney would have treated us like family and helped make this right. The ring was gone over 2 months just to be told it wasnt going to be repaird. When I went to pick it up said the shop determined it to not be damaged enough. Can clearly see the chip in the stone but was told that it was made that way if I wanted to pay for a new stone that was the only way they'd replace it. Was doing lots of business with this company will not go back.
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January 2024 by Jordan Hamm
Sandra was so nice and very accommodating and she helped me and my gf find the right jewelry for us !!! Thank you !!!! 10/ 10 customer service
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January 2024 by Amanda Blankenship
Great selection and customer service was excellent.
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January 2024 by Frankie Schleif
If I could rate a zero I would. This is the worst store I have ever dealt with!! My husband has purchased here a white topez bracelet that got broken within a week. And now the stones are cloudy! I needed a gold bracelet repaired and I wanted it to have gold added to make it stronger. I paid 155.00 to repair my bracelet and the cheap creeps used my gold from my bracelet and hollowed out my gold ball bead because of the Horrible job they did. Now tough luck is the answer from them WOW this place sucks!! They ruined my bracelet!!
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January 2024 by Christina Estep
Wonderful group of employees! They always have a smile on their faces ready to help you find that perfect piece of jewelry.
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December 2023 by Jackie Atwood
I bought the ring from Kay Jewelers Bristol because the salesperson was exceptionally nice and helpful to me and my daughter that meant more to us than the price which was great it was a gift for Christmas
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December 2023 by Timothy Carollo
DeAnna was super helpful while trying to find the perfect gift for my girlfriend, she helped me understand the warranty as well that came with the gift. Loved that she was thorough in explaining all my options, never had such a good experience shopping where I didn't feel pressured into being fast about my decision. Couldn't ask for a more patient and helpful associate. Thank you so much!
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December 2023 by Sabrina Brown
We had an excellent experience! Sandra was great to work with and helped us find the perfect necklace and ring. Great customer service!
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December 2023 by Carole Gouge
Wendy was great! Very helpful! Glad to stopped at Kay’s today to get rings serviced! Left with some prizes! Good sale!
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December 2023 by Heather Ashley
Timothy is amazing! When I tell you that you feel like you gained another family member I mean it! He was very patient, honest, professional and understanding. As we were checking out we came to find that not only did he help choose my wedding band today but he was the original salesman that helped my fiance pick out my engagement ring! Talk about destiny! Timothy has so much experience with jewelry as the love for jewelry runs in his family! I would recommend Timothy to anyone and everyone that walks through Kay’s at the pinnacles door! Thank you Timothy for your help our wedding will be even more special because of you!
