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April 2024 by Erica Rutherford
Stopped by after 5pm on my way home yesterday there was a line and they would not get to my vehicle until about six when they close, Tristan took the time to check my oil level and was very courteous and greeted me right away. I decided to try again this morning as he suggested and I am glad that I did! I was well taken care of by: Bahznt/Moe/Josh right at 7:00am no wait they were bright eyed bushy tailed and on it! Thanks Guys!!!! Have a Terrific Thursday!!! :)
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March 2024 by Chris C
Very big on the upsale. They acted rushed, spoke a lot about how many sales/cars/bays they did that day. It was a put off.
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March 2024 by Jonathan Howe
Unbelievably bad experience. Went for oil change and battery. 5 hours later my car didn’t work properly and they blamed it on me. I had to take it to a different shop and they identified multiple ways valvoline messed up changing a battery. Throughout the entire experience they blamed me and said I had a bigger problem that was not caused by them. Never take your vehicle to this shop. I’m still missing my battery cover.I have tried calling the corporate number multiple times and was assigned a case number. They will not call me back nor are they willing to resolve the case.Update:Valvoline responded in this thread to call customer support. I have, twice! Only to be told I would receive a call within 2 days. I have not heard back and I’m still missing my battery cover. STAY AWAY FROM THIS SHOP!
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March 2024 by Ryan S
My car was due for an oil change, and all I can say is that it’s always a great experience the staff there are very knowledgeable and fast! Kobie was such a big help and professional, and so were all the technicians!
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March 2024 by Chris Van Eps
In and out in 15
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February 2024 by amelie paul
I have never been to this location before, but I had a great experience. The oil change was quick and efficient. Brandon the technician was outstanding he answered my questions and was very friendly.
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February 2024 by Shelley Harris
They ruined my drainage plug, then want to play a game and say it wasn’t them after they are the only ones to change my oil the past two times.This is ultimately now a $3000 job that they refuse to handle or help with. Be cautious, this oil change may lead to severe damage!!!
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December 2023 by Katelin-Jane Tunney
Great customer service ! Came by after several failed attempts at Jiffy Lube for an oil change (bc they were always short staffed and not taking oil changes). There were a few cars waiting so I was nervous but someone came out to great me right away and let me know the cars in front of me weren’t getting oil changes so my car would be up super quick. And it was ! Also love that I can just wait in the car and not have to unload my kids . Will come back here over JL for sure.
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November 2023 by Samantha Dunn
Came to get an oil changed, brake light changed and wipers changed.Cracked the plastic on my brake light trying to change brake light. Then tells me they can’t change it. Not saying a word about the fact that they cracked the plastic trying to change it.Changed rear wiper, asked me to test wipers, back wiper falls off. Then tells me that it must’ve been close to breaking that it was not their fault.How is any of this okay??
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October 2023 by Joey Kjelman-Ryles
Stopped in for an oil and filter change today and they also checked my lights and blinkers, tire pressure, tire condition, wind shield wipers and battery. Now THAT IS SERVICE!! Thank you Valvoline!Service: Oil change
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October 2023 by Jackie O.
I feel like my vehicle is in good hands when i'm at this location. They are excellent.
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October 2023 by Kat S.
They screamed at my friend as she was pulling in to get her oil changed. There were four men yelling at once. They kept saying "MA'AM! Only look at him!!!!! "They were all yelling at one time which way they thought we should pull in. I was so intimidating and they were all yelling which way to turn at once but anyway. I felt mad. They even yelled at each other and tried to get a different guy to direct us as if I couldn't understand the first traffic director. They were mad at me. It was intense and the level of damage to my eardrums is worth medical attention, and I think I should go to therapy for PTSD
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September 2023 by Jackson R.
Second time I've had a skid plate come unattached while driving. This time it happened on the highway. It is a serious reoccurring issue that puts people in danger.
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August 2023 by Lucas D'Orazio
Went to get an oil change ; 3 minutes after my wife and I pulled out and we are calling customer service about how my ABS light came on and how my brakes were starting to lock up due to the sensor malfunctioning.We will unfortunately not be returning.
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June 2023 by Lisa N.
BEWARE!Went in for a routine oil change and left needing a new transmission!! They would only agree to replacing it With a third party part, though my car only has 19,000 miles and was under warranty. Thankfully MY insurance Company is going to take care of this whole fiasco for me. I have been driving a rental car for 6 weeks and it will Probably be another month due to part coming from Germany. UNBELIEVABLE!!!