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August 2024 by Tony Wolf
I ship and process returns thru this location 3-4 times a week. The staff is super efficient, friendly and always very helpful. I am generally in and out within 2-5mins max! As a business owner, this level of care and efficiency is extremely important!
-Tony
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June 2024 by Patricia Sanchez-Darby
Always very friendly and very efficient
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June 2024 by Cindy Webb
Efficient and pleasant service experience
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May 2024 by Lexi Livingston
Easy, quick, convenient. Forest is the best!
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May 2024 by Brittany Mills
I’m standing outside the store at 8:12 on Monday May 13th. They are still not open!!!
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April 2024 by Ben Therman
Very nice, the people inside were very helpful and there was no wait.
I would recommend going there for dropping your packages from Amazon, it's clean and simple. Great location next to the chickfila
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March 2024 by Chrissy
I feel like I come in here everyday for Amazon returns and the entire staff is not only very friendly but very quick.
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December 2023 by Edward Glynn
They now charge $3 for Amazon label returns. Amazon and UPS in cahoots.
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October 2023 by Kelly P
I am so disappointed in the customer service at this store. BEWARE: each UPS store is a franchise and independently owned: meaning THEY MAKE THEIR OWN RULES. If you have a package delivered to this store, they can charge WHATEVER they want for this service. We have been charged anywhere from $0 to $10 to have an employee hand us OUR package. If I had been told POLITELY about this policy and the policy was applied CONSISTENTLY, I wouldn't have an issue- I would simply find another shipping solution. However, we have been treated so RUDELY by two different employees (I believe at least one was the manager) that we won't use this store again. On our last visit, they charged us $10 (prior to this it was free or $5- then it would be free again- depending on who checked us out). When the employee was told we wouldn't use their store again because of the arbitrary way they apply their fees, we were told "fine by me." Wow. I'm impressed this store is so overrun with customers that they could care less if business walks out the door. Great job guys!!
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September 2023 by Joseph Ellison
They wanted to charge a $3 “fee” just to print a label where you’ve already paid for the shipping and FedEx down the street will print the same page for $0.20. I asked to use the printer and they said that’s a “dollar a minute” and if you want me to tape it, that’s another fee. I’m just glad they didn’t charge me a fee for using their A/C.It’s clear this location is trying to tack on extra fees hoping to take advantage of the Brentwood customers. I’ve never had a poor experience at UPS stores but makes sense that this location is “special” given the poor reviews compared to other franchise locations.
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September 2023 by Ruth Nolte
This UPS Store offers great service! They have been taking care of the ad hoc printing needs Small Batch Bakery for over a year. I tried several other places with very mixed results and frustration. No more! I just wanted to give a shout out to a bunch of hard working people.
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July 2023 by Joanna Dunn
i personally would not ever come to this ups store. the customer service at this location is terrible. i needed a document notarized & i was approached by a woman who was obviously very annoyed she had to get up & actually work. she proceeded to continue to make me feel dumb. aside from the fact she was terribly rude, she then refused to help me. keep in mind the only thing i said was to ask if someone could notarize my document. i then had to rip up my important document right in front of her. i have a busy day & this establishment just wasted my time.
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June 2023 by Suayip Cem
Horrible placeThey try to charge me 3 dollar for print one page paper
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April 2023 by Mariah Toennies
Danny was so friendly and so helpful. Very charming, very fast and very polite love to see it.
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December 2022 by Carol Benton
Fast and efficient!
