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January 2024 by Camilla Ribeiro
I've rented U-Haul over 15 times, and never have I been so pleased with the service as I am with the team at the Brentwood location. Initially, I chose a truck that was too small, but upon calling them to switch to a larger one, they promptly grasped my situation and accommodated my request, making my experience significantly smoother. I expected the usual unfriendly response, such as "You need to reserve in advance," or "We have nothing available for you," but the woman at the front desk was very friendly, polite and went above and beyond to assist us.A solid 5 stars for the exceptional service at this location!
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January 2024 by Nathaniel Garrison
Good group of guys. Very professional and friendly.
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December 2023 by Ronnie Taylor
Fast, efficient, great truck and Robert is awesome!!!!
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December 2023 by Joseph Stokes
The leaf spring retaining nut was missing. We found it as we were about to leave with the trailer loaded. The bolt had backed 90% of the way out. Luckily I found it before we got on the interstate. I had to lay beneath the trailer in the rain and it was about 40 degrees, then find a nut that fit the bolt, jack the trailer up and pry the leaf spring into place to get the bolt back through and then get a new nut on. Beyond frustrating.Also, the trailer had been outfitted with led light updates but not the resistors so that the vehicle doesn’t think they are out. My brand new truck constantly thought the lights were out. I pull a lot of trailers and this isn’t an issue with the truck. It was incredibly annoying having it alert you every time you used the blinker or hit the brakes.To add to it, when I returned the trailer the gentleman asked how it was, I politely explained my frustration and issues with the trailer and he just said “oh” and then as they disconnected it from my truck said “your good to leave”. Nothing to try and make it right, no apology or even genuine interest in what happened. I took pictures and showed them the photos of the issue and how critical it was. It was all dismissed. Overall it got the job done, but with me repairing their trailer in the rain. And somehow I still paid for 2 full days and I returned it repaired and almost a day early. I’ll find a different rental facility next time. This one is a joke.
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December 2023 by James Cox
No organization and a bunch of employee's with bad attitudes. Key was not in the truck, completely negated all the benefit of using the app to get the truck. Will never rent from that location again.
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November 2023 by Doug Bradley
If there was a way to give less than one star, I would. I have rented storage facilities for the last 20 years and this place is the worst. They park trucks in the at the docks so their customers cannot load and unload their belongings. When you bring it to their attention, they make me feel like you are doing something wrong. Customer service does not exist and the place is run by an absolute Idiot, that does not care about customer service. Take your business elsewhere.
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November 2023 by Camden Willingham
If I could give less than 1 star I would. Extremely unprofessional and disorganized.
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October 2023 by Pretty Peony
We are frequent customers and had a poor experience purchasing a uhaul tape gun that the salesman raved about when we got it. We attempted to use it and it was either defective or a very poor design. We tried for about 10 minutes but eventually took the tape off the gun and just used it the old fashioned way, with our teeth or a pair of scissors. The worst part of the whole experience was trying to return the defective item yesterday and UHauls man in charge being confrontational about there being tape residue on the item… so weird, of course there’s tape residue on the item. How else would we know if it didn’t work properly? They insisted that they would not return or even exchange the item. How can a person left in charge of a big business like this not have the power to keep a Customer happy over an item that cost the customer $9.95 and the business much less than that. Overall, it was a Very strange interaction with someone discussing their personal life and lawyers with other employees when customers were in the shopping area. Guess he’s just having a bad week but please don’t take it out on your customer.
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October 2023 by Jennifer Hamilton
We are frequent customers and had a poor experience purchasing a uhaul tape gun that the salesman raved about when we got it. We attempted to use it and it was either defective or a very poor design. We tried for about 10 minutes but eventually took the tape off the gun and just used it the old fashioned way, with our teeth or a pair of scissors. The worst part of the whole experience was trying to return the defective item yesterday and UHauls man in charge being confrontational about there being tape residue on the item… so weird, of course there’s tape residue on the item. How else would we know if it didn’t work properly? They insisted that they would not return or even exchange the item. How can a person left in charge of a big business like this not have the power to keep a Customer happy over an item that cost the customer $9.95 and the business much less than that. Overall, it was a Very strange interaction with someone discussing their personal life and lawyers with other employees when customers were in the shopping area. Guess he’s just having a bad week but please don’t take it out on your customer.
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September 2023 by Kevin C.
This is a very busy center and has very few staff. Long lines in general customer frustration seems to be the theme here. If I was the owner or manager, I would probably have double or triple the staff to accommodate volume of business that the center handles.
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September 2023 by mike gallers
We rent a truck a bunch of times every fall for Franklin band, and they are always extremely nice and accommodating. I have really appreciated the staff doing everything they can to get is what we need. A+
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September 2023 by Andrew Rainey
Robert Williams was a pleasure to work with. Great attitude. Timely service. Quick and efficient. 5 Stars for Robert.
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September 2023 by Gabriela Ramos
I am very happy with Robert W he was very helpful and professional .Thank you for answering all my questions
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August 2023 by Bryan Walker
Great customer service! Very quick and helpful on our truck rental!
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August 2023 by E K.
Lack of communication with propane gas situation was inexcusable. Pulled up to propane filling station at U-Haul at 1691 Mallory Ln in Brentwood TN location today with 90 degree plus afternoon. At propane filling section of parking lot sign says "ring bell for service ". No bell to be found . I then went inside waited at least 15 minutes in line with no air conditioning working so it was hotter inside than outside and one of the two UHaul representatives working the counter was telling other customers it was cooler today than last week inside the store. After 15 minute wait, I requested one propane tank to be filled and the UHaul representative told me they were out of propane. Neither representative working the desk had a reasonable response at to why they did not post a sign "Out of propane" anywhere on the store window or tank refilling area. They basically said I should have expected them to be out of propane due to it being a Sunday on a weekend. I will find a more responsive business to deal with in the future.
