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May 2024 by 남james a thompson
They need to put somebody have some knowledge of tools and parts. This company used to have a good people who knows their work. I went there Saturday to get some tools and I needed a special kind of spark plug socket for my Mercedes-Benz. This young man came out and tried to convince me regular socket is the one which is fine it fits, but the problem is Plug inside of the channel there’s no way you can extract that you unplugged when you left. It will not come out either rubber seal inside of the socket to hold onto a spark plug or magnet the way they especially design seems like to me this guy did not have any knowledge of anything , he even tried to fit the spark plug backward to make it fit to measure the diameter. I think Raleigh auto parts can do better.
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May 2024 by Richard House
Great store, great staff. Very helpful and a great place to acquire whatever you need.
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April 2024 by Austin Richmond
Called these guys a couple mins before they closed and they had the part for me and ready when I walked in. Saved me in a pinch and really appreciate it!
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March 2024 by John Bowen
Found the cleaner I needed.
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February 2024 by Hans J.
The absolute most helpful crew I have experienced. Sabrina is a blessing to that place. She and the rest of the team make sure I have exactly what I am looking for or need for my projects. My go-to auto parts store hands down.
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February 2024 by Russ T.
Just two employees in there, blasting loud, vulgar rap music. Very hard to be in there and concentrate enough to buy something with that offensive music playing, and so loud I couldn't think, and when they talked to me they just kind of mumbled, like they were much more interested in their rap music.
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December 2023 by Anthony Johnson
Gave this store a call to check if they carried a particular product just to make sure they did or didn’t carry it after doing an online check myself. The guy that answer was mumbling through an already muffled phone. He only did an online check himself and didn’t check physical inventory since not all items are online. He informed me that he didn’t see the product online the promptly hung up the phone before I could ask anything further.
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November 2023 by Kevin G
Excellent service! Sabrina needs a raise. She went out of her way to help me clean my battery terminals and change my battery. Definitely went way above and beyond. Thank you!
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November 2023 by Lars S
I would give zero stars if it was an option… Walked in to an empty store with two employees doing nothing but talking with each other.… After seeing me, Brandon, the one employee continued to talk with his coworker instead of asking his customer in front of him, if I needed Help; basic customer service etiquette. I guess the training combined with the lack of lower level employees shines through at this O’Reillys. He fumbled through the computer for the battery I gave him the specific details of the vehicle. After basically doing his work for him, his coworker rudely asked me to move out of her way, because she was sauntering by attempting to do work in the store… I guess trying to look busy… That was enough for me, and I walked out… Don’t waste your time go somewhere else.
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November 2023 by Shkurta Krasniqi
Best location everrrr , literally helped me right when my battery was expired and still gave me a new one very helpful and nice . Will come back again
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November 2023 by Chance Patton
Arif was so helpful he always is so polite so friendly knowledgeable and professional he is a pleasure to see only place il go
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October 2023 by Martha Shirley
They put on my wiper blades for me....nice service that most auto parts stores don't do anymore.
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September 2023 by Brad H
Very disappointed in this store. After having my car battery give out and getting a jump start I drove right to O’Reilly. The sales clerk could not explain the differences in batteries and only could show me the compare screen on the computer. When asked what AGM meant he said I don’t know- no offer to find out. After agreeing to buy a battery then then said they don’t have anyone who knows how to install a battery and the manager wearing AirPods had to leave to make a bank deposit- they then went on to say that the battery should be installed by professionals and they were not professionals in installing batteries.Luckily my car started OK and I drove down the road to Advanced Auto. They had a similar battery for less money and were able to quickly install it for me with zero issues. The professionalism at Advanced Auto was so much better the. o’Reilley. Will not return to this store again- there staff even admits they are not professional and do not know what they are doing.
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September 2023 by Brad H.
Very disappointed in this store. After having my car battery give out and getting a jump start I drove right to O'Reilly. The sales clerk could not explain the differences in batteries and only could show me the compare screen on the computer. When asked what AGM meant he said I don't know- no offer to find out. After agreeing to buy a battery then then said they don't have anyone who knows how to install a battery and the manager wearing AirPods had to leave to make a bank deposit- they then went on to say that the battery should be installed by professionals and they were not professionals in installing batteries. Luckily my car started OK and I drove down the road to Advanced Auto. They had a similar battery for less money and were able to quickly install it for me with zero issues. The professionalism at Advanced Auto was so much better the. o'Reilley. Will not return to this store again- there staff even admits they are not professional and do not know what they are doing.
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July 2023 by braeden F
I came to this location to make a core return, struggled for 5 minutes to open the double door to get my cylinder head inside while the lady on duty watched. I was not greeted upon entry, only stared at. Eventually, the lady working came over from next to the door, stared at me for another good minute, before asking what I wanted. Once she found out I was making a return, I was told it was store policy that I had to make said core return at the location I bought the part at. Immediately after telling me this, she walked off to the back of the store. Never coming back to this location, I'll stick to the one in Franklin.
