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January 2024 by Val Taylor
Returning an online order. One cashier, 4 people in line. The clothes are what you expect of Old Navy. Would like in store shopping more if they had my (irregular) size in stock more often. Still, I get it.
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December 2023 by Cathy Bell
What a mess! Like a horrible thrift store. Thrift store probably neater and more organized. Hope you like to dig.
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December 2023 by Darren Young
Wow. Had a great shopping experience here today.As a native of Franklin we’ve been to this specific location a lot. But today, though overworked and understaffed - the customer service was impeccable.I was going in to find 1 shirt. And from trying it on to ensure it fit, from checking out, the team was positive and helpful.In today’s world - this is hard to find! Kudos to the team!
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September 2023 by ElizabethA
This location definitely has staffing issues. I had one of the most frustrating shopping experiences ever here last weekend. A store employee (short black woman with straight bobbed hair and glasses) and a manager (tall white woman with long straight brown hair) were so rude I was honestly rendered speechless. It seemed apparent that neither of them had any prior retail experience or training given how substantially they both botched the basics.I ended up going to a different Old Navy in Nashville the following day where the staff happily assisted me but why must I travel to a different zip code to receive adequate customer service? I don't know and won't be doing it again.I just hope the ladies at the Cool Springs store realize the true cost of their ill-placed, contentious attitudes since it will be a very long time before this repeat big spender returns, if ever.
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July 2023 by Laura Williams
Large selection for Ladies, Gentlemen, Boys, and Girls. Clothes are of great quality. I have loved shopping at Old Navy for years. Disappointing in the choices they’ve made as a company and until they make different choices I will not be shopping here. If they’d make clothes without slogans and stop displaying items that promote a specific way to live a life, I might reconsider shopping here but until then so long. Again, everyone has a choice on where to shop and what to buy. You do you and I’ll do me and when you ask me why I’ll tell you. For now, farewell Old Navy
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July 2023 by Aunjela Latham
Staff was really nice and I found some great pieces with some great deals. Can't wait to go back!
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May 2023 by Tika Finch
I love this location! Always a good sale... right now, it's 50% off most items. AND THE CLEARANCE RACK IS CRAZY
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May 2023 by Valerie Butler
The customer service was a bit racist subnet all off I needed assistance butt they did for every white person that came in I observed and I waited to see if they was going to ask me and they didn't.
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April 2023 by Yo Y.
Love this store!!!!I was helped by a young man at the register names Eric was extremely nice and helpful, was also helped in fitting room by a woman names Laci i believe and she was extremely polite and helpful with the clothes i tried on, i love this old navy!!!!
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February 2023 by Cheri Miller Hamilton
This location has improved lately in order and organization. We are regulars.
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December 2022 by Amanda Churchill
Spent too much money on great clothes and recieved fast and efficient service from nice employees
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November 2022 by Maxson Green
Placed pick-up order and was handed a bag which I assumed had my paid-for jeans. Ready-to-wear, right? Wrong. Some genius left the security tag on. I'm not one to drive 35 minutes back for something like this, so my hammer and a flathead screwdriver got the job done for me. Thanks for nothing, Old Navy.
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November 2022 by Christopher Day
Laney was so helpful with our returns and checking out. Very friendly and personal. Customer service was excellent!
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September 2022 by michele creter
I feel less and less interested in shopping here the past 5 years. High prices and low appeal.
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September 2022 by S J
The reviews are spot on. This is the worst junky navy store I have ever experienced. The employees are the rudest. They don't have any manners or customer service etiquette. They don't have proper tags attached on the clothes and no kind system. The clothes are just dumped all over the place.Brandon the manager and Tydius were talking like this is the only old navy that exists. I have been to several and never received this kind of disgusting and pathetic service. Please save your time by not visiting this location.
