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February 2024 by Sue Pate
Got brakes here pricey but they guarantee their work . Had my brakes done at the same company in another state and two after had to take in to the this location helpful they stood by the warranty and repaired for no extra charge staff seemed great. Go back if needed Thanks Chris
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February 2024 by lilReece Tucker
Good and quick service
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February 2024 by Stephen Watkins
My brakes installed incorrectly which caused them to overheat to the point that my tire and brakes were smoking. This caused a bulge in the tire. Employee tried to tell me that an overheated tire would not cause a bulge. This is incorrect according to research. I see why their parking lot is empty and discount tire beside them is extremely busy. I do not take writing bad reviews lightly as I have owned small business myself and understand the impact. Bad reviews cost a business so much more than just doing the right thing.
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February 2024 by Donna Domen
I had a great experience at the Brentwood, TN location today. I had 4 new tires installed and Jim was very helpful and walked me through my tire choices and pricing.I highly recommend this location and I will be visiting again for my shocks and struts to be replaced.
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February 2024 by David Sellers
Great service. Had an alignment and the steering was right on afterwards.
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February 2024 by robert harrison
On the phone:"We can look at it immediately"In person:"Drop it off and we'll get to it"
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February 2024 by G D
Had a brake issue on my towed vehicle behind my motorhome on my way south that ruined 4 tires. NTB got me in on a Saturday afternoon and replaced 4 tires and had me back on the road in 1-1/2 hours. Thank you guys for the great service. Very much appreciated.
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February 2024 by keshia phelps
Was in a pinch had to take a trip and they saved the day I would highly recommend this company to any all excellent customer service and the work was top quality
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January 2024 by Susan W.
NTB in Cool Springs was impressive. My Cadillac XT4 needed new tires and I purchased the quality Sumitomo tires specified for my auto. Excellent friendly service. Made my appoint on line to work with my schedule. Again the employees and manger were direct, friendly and the service was preformed as communicated.
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December 2023 by Grace Anderson
Chris Ciammette and Nick (in the bay) did a phenomenal job taking care of me today. There is nothing more stressful then having car issue especially during the holidays.This is an amazing team that has always gone above and beyond for myself and my family!
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December 2023 by Alexa Krause
Posting for my sister. She visited this location today at 2PM, due to having a nail in her tire. While VERY busy, the service was top notch and she was taken care of almost immediately. The 2 gentlemen helping her were extremely professional, kind, and genuine. She would recommend this to ANYONE in this area!
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December 2023 by Alexandria Taylor
Amazing Service, Extremely Attentive, and Beyond ThoroughComing from someone who is far from a car expert I’d say they made the process as hassle free as possible. They are a little pricey but I like to think I paid for the peace of mind of knowing my car now drives smoother and won’t make those foreign scary sounds. I’d rate my overall oil change 10/10 and I’ll definitely be back for my next one.
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December 2023 by Tristan
Went in to get a flat fixed and the whole team was excellent in assisting the whole process. Jim showed me the issues for the visit and helped me understand the situation for the rest of my vehicle. Definitely will come back and use NTB.
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December 2023 by Ty Patton
Nicest group of guys in the car industry I've met in a while. The guy from Elgin has awesome customer service skills!
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November 2023 by Angelena Gutierrez
Tab was extremely helpful! Answered my phone call right away and assured me the tires I needed were in stock. Matt helped me in person and was super knowledgeable about my car. (: Getting a flat during a road trip was not so bad with the help of these guys!
