Medical Supplies in Brentwood, TN

“Had an issue with an AED I ordered. Lara and her supervisor, Angela, addressed and took care of the problem in a manner that was above and beyond what I expected. Much appreciated to say the least.”

“Andy at the Brentwood/Franklin store was
immensely helpful when I looked for a rollator for my 4’8” mother. His independent shop is clean and offers a plethora of options. And Andy did not try to oversell his products, but made sure we found the right equipment for my mother.”

“Everyone at Brockport Oxygen is pleasant, helpful and knowledgeable! Angela and Bonnie have helped me immensely with my CPAP and supplies! The best part is I can stop in and get supplies at my leisure. I do not like all the excessive phone calls from Adapt Health. I take care of my CPAP, wash hoses, head gear and change filters regularly. Replace them when I feel it’s necessary. Angela and Bonnie have always taken care of any issues I may have. It’s a wonderful, convenient place.”

“UPDATE: We heard from one of the owners who seemed to be a very nice gentleman. I appreciate that he reached out to us directly to make things right. He is working to get everything straightened out with my husband’s supplies and the bill. I’m going to hold on to that fifth star until we see that things continue to run smoothly at our local level, but I’m hopeful as he seemed to genuinely want to take care of us.

Original post: This has just been a nightmare. They keep sending my husband the wrong size supplies. He has talked to a gentleman twice who ASSURED him it wouldn’t happen again…except that it continues to happen. We’re getting billed for supplies that he can’t use. And when he took the unopened supplies to their office he was told they couldn’t take them back. In the meantime they are now charging us DAILY interest for the outstanding bills and threatening to turn us over to collections. I’m sorry, but I believe this is called FRAUD to knowingly send the wrong thing, bill insurance and the patient for it, and then refuse to make it right?? We’re happy to pay what we owe for the correct supplies but at this point we’re not paying a dime until this gets sorted out.”