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July 2024 by Beth Moretz
GREAT store and AMAZING experience! The staff went above and beyond to help me, specifically Michelle and Warren. I was looking particularly for some toys that we needed and they went back in the donation area for employees only to look for me. Thank you! We appreciate your kindness!
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July 2024 by elena
Old employee. Unfair management. Managers has no respect but anyone but themselves. I hated working there. the manager loves to gossip and talk about other employees. who knew goodwill could be so hateful ??♀️
save yourself the trouble and go to murfreesboro goodwill. better donations, better area, better people!
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July 2024 by David Freeman
While I was on my shopping adventure, I saw a Visor that I decided to purchase with a clearly marked price of $1.00. When I went to the check out line, I first had to wait several minutes for a clerk to show up and then when she “Jayla” did, she rudely told me that she couldn’t sell me the advertised visor for $1.00 but that it would be $3.99 instead. I always that a price marked was the price that would be honored but NOT with this clerk. BOO!!!
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July 2024 by Michelle Owens
I needed an older tv to watch some videos. I found one st the Franklin goodwill. I got home and it it did not work at all. I called Franklin which is 30 minutes from my house and asked if I could return it to any goodwill store. I was told yes. So I brought it to this Goodwill however, the manager, here would not let me return it because they sell their TVs at a higher price. I don’t know if they have reviews based on income generation, or some thing, but now I have to drive 30 more minutes to get money back on a TV that should’ve never been sold in the first place. I am extremely disappointed in this manager. She gives Goodwill a bad name.
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July 2024 by Allison L.
I recently visited this Goodwill and was shocked by their pricing. It's like TJ Maxx, but everything is **used**. Why are they marking up prices on donated items to the point where I can find new items for the same cost? It’s ridiculous and feels like they’re scamming customers. If Goodwill wants to be a resource for affordable goods, they need to rethink their pricing strategy.
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July 2024 by Eryn Wilson
Goodwill needs to calm down on those prices your Goodwill you're not an antique booth
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June 2024 by Mark Runge
Hateful management, staff unmotivated with no guidance, many usable to communicate in English. Pricing has inflated 35% in last year alone with quality and variety disappearing. Avoid spending time in this location and and shop elsewhere for a better experience spending you money.
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May 2024 by Frank Castello
This store sets high prices for used items. You would buy at walmart for cheaper and new.
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February 2024 by J M.
The people who work here are extremely rude. The lady working the donations treated my husband horribly when he came to drop some things off. They closed at 6 but she was bringing the bins in at 5:10 and rudely told him she wouldn't take his donations. When he asked when they open tomorrow she replied "I don't know." She was extremely rude and acting like he was an inconvenience to her. Here's a tip: find a Salvation Army and donate to them. We come here because it's close to home, but the way this lady was acting was beyond acceptable. I don't know how people think it's okay to treat others like sh*t for no reason.
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February 2024 by A SD
"Emma Craze has shared her challenging experience working at Goodwill. Despite her dedication and hard work, she faced a major health crisis. The intense workload and demanding environment contributed significantly to her health challenges. Emma's resilience saw her through this tough time. Her experience underscores the need for a more balanced and health-conscious work environment. After leaving Goodwill, Emma found a new opportunity where she was recognized for her dedication and work ethic, earning a key holder position at her new company. Her journey is a testament to her strength and resilience, and serves as a reminder that employee well-being should be a top priority in any workplace.""Empowering Interaction, Enabling Communication - Embrace the Spectrum"~Autism spectrum digest
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November 2023 by Ehren Addis
Practically chased out by the rudest manager ever at 6pm closing on 11/26. She had the cash registered pulled before my wife walking to it can make a $1 kids book purchase. Told she can only buy it if she used a credit card. Told to hurry up and pull it out right in front of me. By 6:02 back in the car the lights go dark and locks the door. You don't treat the community like and think we're going to donate to your business. You certainly don't treat my family like that.Goodwill's mission statement will not fix the tarnish this brand has now earned at the behest of a manager who shouldn't ever be facing customers.
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November 2023 by Nordine Eddarif
I am coustmer, for this store almost 10 years, management changed many times anyhow today was one register there it was slow not a lot of customers , cashier she was struggling to get the payment that's not her fault actually she ask for help from supervisor or manager look she’s new there she can’t resolve the issue when I asked mme I can’t wait too long to get my trun can you open a new register let the line move she said no you should wait I dropped all my purchases there and leave she was rude also before I getting into the store I donate some valuable toys other good stuff. This palce changed alot
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October 2023 by Tresebabe
It was a nice store. I would've given a 5 but there were too many items without a price and you only know after you wait in line that they can't sell you items without a tag.. such a waste of time, but All retail places need price tags no matter what. I found what I wanted but my 1st choices were not tagged :/ still, a nice location! I'll go again :)
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September 2023 by M R Z
The items of this store are very expensive compared to other Goodwill stores, if they are used. Most of the electrical appliances of this store are broken. The shelves are very messy and untidy
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September 2023 by April Kilgore
Went to drop off items before closing and was told they were closed. You close at 8pm not 745pm. SMH
