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July 2022 by Google user
Victor is the most helpful kind employee and he should be paid double employees like that are almost impossible to find.
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November 2021 by Staci S
Victor is the most helpful kind employee and he should be paid double employees like that are almost impossible to find.
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November 2021 by Genee S.
This place was good about a year ago and since has been in a steady decline. Long waits, computer system break downs, dirty store, some employees are good and others don't care, including one of the pharmacists. Go elsewhere if possible. Constant turnover.
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September 2021 by Ryan G.
It's just like every CVS store. Although don't expect any help. The front counter is always empty so you have to use the self checkout kiosk. Good luck if you have a question. Finding an employee is like a scavenger hunt. Also the beverage coolers are almost always 70% empty. If you need to go to the pharmacy make sure you put in for PTO at work because it will be a serious wait. Have fun.
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September 2021 by Ted J.
God awful customer service. The only thing they do consistently here is demonstrate their own lack of interest in being helpful or friendly. If you're looking for a crappy experience, this is the place. Good grief. Sadly, what they have going for them is they suck less than the Carothers Road location - but that's a damn low bar...so low that you'd have to dig a trench to step over it.
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September 2021 by Josh Santos
Extremely unhelpful store manager. I’ll be using another pharmacy, Kroger or Walgreens.
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May 2021 by Daniel G.
My wife and I went to our favorite CVS pharmacy last night 5/12/2021 and waited in line at least 15 minutes behind two vehicles at the drive thru window. One eventually left. We don't know if they got their things or if they just left without. We got tired of waiting and decided to go inside and see what's going on. They ignored us completely. There were two other people that they also ignored. They didn't acknowledge seeing any of us. One time we thought someone is coming to help us but instead turned and just picked around on things on a shelf right in front of us. She didn't say a word. We left. And on our way out we complained to the manager at the front. We haven't been back to pick up our order yet. But they deserve a zero star review for how they acted. This was a completely different group from what we have been used to. So maybe we have just been spoiled but it would've been nice if someone had at least told us something. Anything. A freaking grunt of acknowledgement that they see us or something. And after we talked to the manager and left which was probably five to ten minutes later, the vehicle that was in front of us was still at the drive thru window. This is sad because it's our best option for pharmacy needs. But we'll definitely be looking at changing stores. There's a Walgreens nearby but not sure if their speed is worth the switch. But this location at 330 Franklin Road is a joke at this rate.
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November 2019 by Bryan Brown
Really irritated after having a script called in and then having to sit and wait while the pharmacy clerk chatted with a lady about her personal life. It went well past the point where it became unprofessional, with her getting emotional and continuing to delve deeper into the matter. Meanwhile, the line of people waiting (myself included) kept growing. I get that people are allowed to have bad days and drop the ball at work. But at some point, you have to either compose yourself and get back the job or simply go home if you gotta. One star given back due to the focused work being done by the actual pharmacist.
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April 2019 by Candice Binkley
I love the coupons