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December 2023 by Charlotte Smith
NOT A CRITIC JUST A CUSTOMER!THUMBS UP?????? Great location!Friendly and Welcoming service. This location always has the Top of The Line selection when it comes to Beautiful luxurious, High Performance vehicles. I have seen some amazing vehicles at this location but I was recently amazed by 'ROLLS-ROYCE SPECTRE' this full-sized 2-door coupe, relative to to Phantom and the Cullinun is an exceptionally beautifully builtElectric Vehicle, (yes! I said EV, the first for RR ) who would've thought that an EV could be so stunning, a major plus? It maintains the overall luxry design, structure and the quality that encompasses the ROLLS-ROYCE brand. Absolutely Beautiful ????
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December 2023 by Chelsea Nestor
All I can say is my vehicle has been there for 3 months, and it still isn’t fixed. First the problem was the union workers strike so they couldn’t get the part. Now they’ve had the part for a month, and they’ve been “waiting for the manufacturer to tell them how to fix the window...” They’ve been waiting for a month. The worst part is the communication. Nobody calls to let you know what’s happening, and when you call you have to leave a message and nobody calls you back. So you have to keep calling. I never leave reviews, but this is bad.
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October 2023 by Penny Allison
Emma, Trevis and Mr. Taylor wow is all I can say. What an amazing service experience we had today. We had recently had some issues, but today with the help of your staff getting us checked in and on our way was absolutely amazing thank you Carlock we really appreciate your service and attention to detail.
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October 2023 by Mary McCaa
Outstanding people and even better service! Could not recommend enough. Made my car buying experience better than I could have imagined!
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October 2023 by Maurissa Ricketts
Service manager explained my vehicle needs thoroughly. Great customer service.
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October 2023 by Franco Venegas
Outstanding Group of People
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August 2023 by Jessica Land
Just go somewhere else for service...anywhere else
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August 2023 by Brian Sybo
When purchasing our Maserati we had a good experience. But, their service department has made it a tremendous experience. I’ve dealt with Travis and Michael (mostly Michael) and he has been tremendous. He is extremely knowledgeable and will not let your car be returned until the service is to his standards. When shopping for a luxury car in the Nashville area I would not recommend anywhere else, but here…. You won’t regret it and will be taken care of.
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June 2023 by John R.
disappointed that after trading in two exotic cars,( full tanks of gas) for the purchase of one, dealership delivered the car to me with a near empty tank of gas. I would have expected a full tank like every other dealership offers!
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March 2023 by William L.
If I could rate zero stars I would. My wife brought her car to get routine service and usually the car comes back looking almost brand new but this last time was a different story. I was unaware that Music City detailing was no longer contracted with this dealership and had I known that her car would come back with multiple scratches on the wheels and the car itself because it was done poorly by what I can only assume is some kid they put back there to do cheap labor I would have told her to tell them not to wash it. They had a good team with Music City Detailing it's a shame they parted ways because I will now have to schedule a routine clean of our cars with their mobile team rather than throw money at some kid who will do a poor job at the dealership. I hope they figure out that their detail team can't get the job done or they're gonna have more upset customers coming their way.
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February 2023 by Marie B.
I absolutely love German and Italian luxury cars until they need routine maintenance and/or repair. My Alfa Romero Guilia kept stalling at stop lights and most repair shops refused to look under the hood due its intricate computer system. Carlock Motorcars was the only place that was willing to service this vehicle on short notice. It needed a battery and computer update. The service department has excellent customer service and had my car running without any issues in three days- dropped it off on a Friday afternoon and it was ready for pickup on Monday. They even washed my car, it was so clean and shiny. Staff is always friendly and helpful. I've been twice and had a great experience both times. I was fascinated by the car show room floors and price tags that I forgot to check-in, both times. I will highly consider doing business with them when I am ready to trade in/switch up for newer model.
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January 2023 by Becca E.
I've been working with this dealership for at least 5 years now. The renovations are absolutely beautiful. Also the new management and staff are top knotch. 1000x better than before. Toni took great care of me! By far the best experience I've had at a dealership.
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December 2022 by Ethan R.
My 2022 Alfa Romeo Stelvio turn signal completely broke off thanks to a family member breaking it with there lanyard. I came in person to figure out what's needed to get my turn signal stem replaced, it ended up needing the whole module replaced... The part was $950 and labor was an extra $450, that may seem expensive but hey it's a higher end car, you get what you pay for. The part kept getting canceled by the parts distributor, this is not Carlocks fault. If you look at other reviews people had the same problem, only thing I wish they would have done was keep us, the customer informed on the part status. Michael was amazing and shows he cares about his job, and the people who buy cars from him. For the car to be fixed it took a couple hours, but when I arrived I was greeted by an extremely shiny car free of charge. I would recommend Carlock Motorcars to anyone wanting a nice car, and a reliable shop to go with that nice new car.
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December 2021 by matt s.
Truly terrible experience bordering on a rip-off. VW Beetle under extended warranty that I bought from this dealership when it was Hallmark VW (and run by better people). It shut down completely twice - brought it in for a scheduled repair. They didn't even look at it for 2 days. Forget trying to call them - no department answers the phone. Not sales, not service- no one. Leave a message? No call-back. They couldn't find the problem. Where do you go then?! Suggested a transmission fluid exchange. $570?!?!?! Jiffy Lube is $125. Really, this place is in Brentwood, and the property is valuable. A mobile home park or dog run would be better use.
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October 2021 by Traci W.
We had to take our car in for a repair. We had to wait a week and half for the part to be ordered, understandably. We take the car in and hear nothing back from them all day. We followed the progress on the app, which was none. More to come.
