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June 2023 by John R.
disappointed that after trading in two exotic cars,( full tanks of gas) for the purchase of one, dealership delivered the car to me with a near empty tank of gas. I would have expected a full tank like every other dealership offers!
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March 2023 by William L.
If I could rate zero stars I would. My wife brought her car to get routine service and usually the car comes back looking almost brand new but this last time was a different story. I was unaware that Music City detailing was no longer contracted with this dealership and had I known that her car would come back with multiple scratches on the wheels and the car itself because it was done poorly by what I can only assume is some kid they put back there to do cheap labor I would have told her to tell them not to wash it. They had a good team with Music City Detailing it's a shame they parted ways because I will now have to schedule a routine clean of our cars with their mobile team rather than throw money at some kid who will do a poor job at the dealership. I hope they figure out that their detail team can't get the job done or they're gonna have more upset customers coming their way.
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February 2023 by Marie B.
I absolutely love German and Italian luxury cars until they need routine maintenance and/or repair. My Alfa Romero Guilia kept stalling at stop lights and most repair shops refused to look under the hood due its intricate computer system. Carlock Motorcars was the only place that was willing to service this vehicle on short notice. It needed a battery and computer update. The service department has excellent customer service and had my car running without any issues in three days- dropped it off on a Friday afternoon and it was ready for pickup on Monday. They even washed my car, it was so clean and shiny. Staff is always friendly and helpful. I've been twice and had a great experience both times. I was fascinated by the car show room floors and price tags that I forgot to check-in, both times. I will highly consider doing business with them when I am ready to trade in/switch up for newer model.
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January 2023 by Becca E.
I've been working with this dealership for at least 5 years now. The renovations are absolutely beautiful. Also the new management and staff are top knotch. 1000x better than before. Toni took great care of me! By far the best experience I've had at a dealership.
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December 2022 by Ethan R.
My 2022 Alfa Romeo Stelvio turn signal completely broke off thanks to a family member breaking it with there lanyard. I came in person to figure out what's needed to get my turn signal stem replaced, it ended up needing the whole module replaced... The part was $950 and labor was an extra $450, that may seem expensive but hey it's a higher end car, you get what you pay for. The part kept getting canceled by the parts distributor, this is not Carlocks fault. If you look at other reviews people had the same problem, only thing I wish they would have done was keep us, the customer informed on the part status. Michael was amazing and shows he cares about his job, and the people who buy cars from him. For the car to be fixed it took a couple hours, but when I arrived I was greeted by an extremely shiny car free of charge. I would recommend Carlock Motorcars to anyone wanting a nice car, and a reliable shop to go with that nice new car.
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March 2022 by Stacey Gordon
THIS IS HOW FINANCE TREATS THEIR CUSTOMERS AT CARLOCK NISSAN IN TUPELO MS. I CAN RESPOND WITH IGNORANCE BUT I WON'T BECAUSE YOUR'RE ALREADY DOING A GREAT JOB OF IT. HOWEVER, I WILL STAY PROFESSIONAL. YOU CAME TO THIS OFFICE WITHOUT HAVING THE PROPER PAPER WORK THAT I TOLD YOU TO BRING BEFORE HAND. WHICH YOU DID NOT. WHICH IS NOT MY FAULT. SO, IN RETURN INSTEAD OF HAVING YOU DRIVE ALL THE WAY BACK TO THIS STORE I SAID FOR YOU TO EMAIL ME WHAT I NEEDED WHICH AGAIN YOU DID NOT. THEN WE TALKED "AGAIN" AND I TOLD YOU WHAT WAS NEEDED "AGAIN" YOU SAID YOU SENT IT AND IT DID NOT COME THROUGH UNTIL LATE YESTERDAY. I TOLD YOU I WOULD SEND IT AND "AGAIN" I HAVE SENT WHAT YOU NEED TO SIGN AND EMAIL ME BACK SO I'M WAITING ON YOU. PLEASE..... DO NOT EMAIL ME ANYTHING ELSE DISRESPECTFULLY AGAIN UNLESS IT'S THE FORM. THANK YOU AND YOU HAVE A NICE DAY!!!!!!!!!!!!!!!
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February 2022 by Sean Harrison
Staggering customer service. Amazing attention to detail. No problems at all with special requests. High end / supercars will *often* have quirks associated with them, and they're *often* owned by perfectionists with an eye for detail - Carlock Motorcars does a tremendous job delivering quality service and support while navigating those minefields. Jon Stainton James in Maserati, Adam, Scott, all spring to mind as examples of excellent service and attention to detail. As an added bonus, you can step into SYPCOFFEE, an amazing coffee shop built inside the dealership - Craig is a coffee *maniac*, he buys his beans from all over the world, has three roasters on site, and even does coffee slushes (think Bushwackers, but with amazing coffee). Carlock Motorcars Nashville is exactly what you were picturing in your head when you finally got your first exotic and thought 'where am I going to take this thing for concourse-type service?'. Check it out.
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January 2022 by Matthew Bruhin
Wow! Justin Timmerman and team just deliver. Period. After coming from a very poor Aston experience in San Diego, promising myself to never stay with the brand, Justin and team has transformed my view. I will be a loyal customer for years to come and can't recommend sales, service, and finance enough here at Carlock. If you want to go big, go here.
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December 2021 by Sean Harrison
My experience with Carlock has been outstanding. My vehicle is an ’08 Maserati Quattroporte Sport GT that I love dearly, but is apparently a delicate Italian flower which requires specific attention from time to time in order to keep it working perfectly. My advisor, Jon Stainton James, has been knowledgeable and more than professional, seems to know my car inside and out, and always has a positive, outgoing demeanor. I believe Adam Long is who has been doing the work on the car, which has so far been bulletproof. As an organization, Carlock Motorcars has gone over and beyond what I could reasonably expect from a dealership, and all for a car that I didn’t even purchase there. Attention to detail has been outstanding, and the advice I’ve received on my car has been spot on – very highly recommended in my opinion.I can’t speak for everyone here, obviously, but I suspect that any complaints / bad reviews are likely the result of a miscommunication, as opposed to any sort of company policy or dearth in service. These people love cars, and they’re good people, and it shows.
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December 2021 by matt s.
Truly terrible experience bordering on a rip-off. VW Beetle under extended warranty that I bought from this dealership when it was Hallmark VW (and run by better people). It shut down completely twice - brought it in for a scheduled repair. They didn't even look at it for 2 days. Forget trying to call them - no department answers the phone. Not sales, not service- no one. Leave a message? No call-back. They couldn't find the problem. Where do you go then?! Suggested a transmission fluid exchange. $570?!?!?! Jiffy Lube is $125. Really, this place is in Brentwood, and the property is valuable. A mobile home park or dog run would be better use.
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October 2021 by Traci W.
We had to take our car in for a repair. We had to wait a week and half for the part to be ordered, understandably. We take the car in and hear nothing back from them all day. We followed the progress on the app, which was none. More to come.
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September 2021 by C Hall
Without question one the easiest, best transactions, I've ever made when buying a vehicle! A big THANK YOU to both Tanner Mashburn and Eric Griffin for the unmatched customer service and hospitality.
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May 2021 by Ryder LC Pressley
No help both times we visited. Stared at, but no offer of assistance. Approached an employee and were treated with a complete lack of respect. My wife commented that I should have brought my McLaren instead of my truck maybe that would have garnered their attention. Poor selection of cars and poor attitude. Pass on both.
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May 2021 by slammedtoys
I purchased a Panamera 4S from here just yesterday. This by far was the easiest and smoothest transaction I have ever experienced. The expectations were set and the deal was put together with out the back and forth that you can sometimes experience. I believe to have found the place where I will continue to purchase my high end cars, you cannot beat the service here. Ask for Tanner for sales and Alex for finance. Smooth as can be.
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May 2021 by Kevin N.
My wife and I worked with Jenny to buy a new Maserati last weekend. Not only was the process seamless and stress free, Jenny made it a relaxing and pleasurable experience. She’s a consummate professional and all the dealership staff we met were super friendly and helpful. Sure, the facilities are top notch and the in-house barista is an unmatched touch, but it’s really about the people making the experience truly first rate.
