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November 2023 by Daniel Franz
Because of caliber collisions partnership with State Farm Auto Insurance it made the process extremely seamless and very efficient. I wouldn't go anywhere else
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November 2023 by Erin H.
Wow, unbelievably rude phone technicians at this spot! First I called and spoke to one woman who kept insisting I couldn't bring my car in for an estimate since I have National General insurance. I kept explaining to her that I was paying for it so it didn't matter my insurance when she hung up. Then I called back to find out what happened to the call and another equally rude woman Mary answers. Mary has the same rude tone as the first woman but I explain to her the situation and she proceeds to book my estimate appointment 3 weeks out. I asked if I could go ahead and schedule the repair since I know what I need and she said no, it would be booked 3-4 weeks after the estimate. So I asked to speak to a manager and she said Lee wasn't in and wouldn't be in all week. So then I asked for the manager in charge while he was away and Mary said it was her.....what?! She couldn't have dealt with that in a more transparent way? What a jerk. As a small business owner myself I would be mortified if one of my employees(let alone 2) spoke and treated any of my customers this way.
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November 2023 by Victor Elkins
Repaired my vehicle way quicker than expected, job looks perfect. Was even able to drop my rental off at Caliber. Very well done.
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October 2023 by Erin R.
It took a couple weeks for a more simple repair but they did a good job and the repairs were done on time ( they provide an estimated time of completion). I continued to receive updates throughout the process, which was great. Overall, it was an easy hassle free process.This was my first car repair, so I am not sure how the pricing is compared to other places. The service was good though.
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September 2023 by Brad Baum
Brought my Tesla in for a large scratch that appeared on the car one day. It only had a bout 10k miles when it happened, so I wanted to ensure it looked like new again. The team here did a great job on their work. Cannot tell the difference from where it was repaired vs the factory paint. Excellent body work in a reasonable amount of time.Service: Painting
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September 2023 by Chris B.
A week ago, I went in to get an estimate. Apparently I have to set an appointment to do so, and a week out was the soonest they could accommodate. I found it odd, since the other two places I went to were able to look at the car immediately. It literally takes five minutes to look at the car and take pictures. Nonetheless, I made the appointment and went back yesterday morning. It took 22 minutes for the estimator to come from the back. Apparently insurance reps don't need appointments like potential customers do. I don't have to wait that long to see my DOCTOR.I was told that they would email the estimate, but it's now been 24 hours and I still have nothing. If it takes this long just to get an estimate, I shudder to think how things will go once they have my car as hostage. No thanks--I'll go to one of the two places that were able to give me an estimate same day...over a week ago.
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August 2023 by Kristy Mcintosh
Highly recommend Caliber Collision in Brentwood. Excellent service & a quick turn around. Chad was an absolute pleasure to work with and communicated with me regularly keeping me informed of the completion date. The ladies at the front desk were always kind and made the scheduling an easy process. Highly recommend!
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August 2023 by Lindsay Long
The staff here are very kind and work hard to provide for all your needs. The communication and updates were very thorough while my vehicle was being repaired. I would recommend this shop to close friends as the work was completed in a timely fashion and the car looked perfect when I picked it upService: Painting
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August 2023 by John McCracken
Fantastic body shop. Did great work on my Mazda. Very friendly staff. The service is first rate. Finished a week before schedule. Highly recommended!
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August 2023 by Tracey Benner
Excellent customer service. They kept me updated via text through the entire process and my car was ready a day early. Looks fantastic!Services: Painting
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July 2023 by bradey T
Excellent customer service , communication on vehicle status was on time and repair was very well done. They cleaned the interior of my vehicle afterwards which was an added bonus. I would highly recommend.
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July 2023 by Luna Danneggiata
They made the unpleasant experience of getting into an accident a little less stressful. The girl I talked to on the phone walked me through the whole process & answered all my questions. The repairs were done well. You can't even tell I was in an accident.
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June 2023 by Tamara Chauniece
Just incredible. From the customer service to the efficient and thorough repairs. Chad (and team) are gems! I knew my Mercedes was in good hands. Will definitely refer friends and family.
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June 2023 by Chad B.
Dropped in here today to get some advice and help with taking out and then reinstalling my Audi license plate car mount that didn't function properly. Audi was going to charge me a $250 service for the labor. Jim took the time and helped me in the parking lot to look at it, helped remove it, clean it, and then replace it with one I had bought. He could have said no and sent me to another place like the 2 other previous places I had visited today, but he took his time to help me. Appreciate it Jim--thank you.
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May 2023 by whitney frankenfield
I had used caliber in the past for vehicle repairs related to fender benders that had occurred. The service this time (3/23) was not as exceptional as previous occurrences. The shop was well behind, requiring me to schedule my repair beyond a month in advance. Then after dropping off the vehicle communication was an issue. The shop failed to notify me that all required signatures weren’t in order until the car had been in their custody for a couple of days. The text updates were incredibly vague, requiring phone calls from me multiple times to understand where the repair process was underway. Finally, literally the day before it was complete, I got a txt saying it was on track for what was more than a week later. I was out of town the day that they told me to come pick it up, because of that communication.Services: Steering & suspension repair
