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July 2024 by Tammy Boone
I stopped in the store on Monday planning on buying a pair of boots. We were greeted when we walked in, but the staff never acknowledged us afterwards. A few times they walked right passed us without ever asking if we needed help. There was only one other person in the store so it’s not like they were slammed. I even tried to ask for assistance and the sales associate kept walking. I believe the manager was at the register training someone. Perhaps encouraging customer interaction should be offered as training. I did find a couple of pairs of boots I liked, however, one of the boots of each pair was heavily scuffed. Who wants to pay $200+ for a pair of scuffed up boots. Plus the store was unbelievably hot. I eventually had enough and left. I ended up choosing a store on 12 south. Yes, I paid more but the customer service and quality was worth the higher cost.
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February 2024 by Kenneth Chunn
Great place for this type of business, extremely professional, courteous and knowledgeable.
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January 2024 by Gaige Gilbert
Walked in not knowing what I wanted and walked out with several great outfits thanks to their helpful staff
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January 2024 by Mackinzie Hutchison
Warning- novel comingWe got to store @3:45. Nice lady came & asked what looking for. She helped pick boots & left. I took ~20 min trying boots & picking ones I wanted. 2 more ladies came by, asking if we needed help. I came for 1 pair boots for Christmas but ended up w/2 as I found a pair marked “defective” &discounted @$64.99. It looked like there was cracked outside lining which was fine @price. I thought good deal so wanted to get both pairs before realizing that discount boot had wrong size. Note (important later)- the boot had 2 tags- original price tag &discounted tag- the original tag fell off so I grabbed& carried. Anyway I needed the 8 which was marked down but it was paired w/7.5. We looked for matching 8 but could not find. I tried 7.5 & was tight but thought could work if stretched. Mom thought they could stretch it or help find the 8. 2 cashiers helped checkout line so we walked store trying to find someone else. No luck-we went restroom waiting for someone to come around. From our POV, we saw 3 employees earlier so did all take break @same time, etc.? We didn’t see a single soul other than cashiers.Finally lady came out when mom left restroom so asked help w/situation. She scoured shelves & displays trying to find the matching 8. No dice. All 3 of us @that point could only find one 8 and an extra 7.5. She found another employee to help since no one could find matches. Employee looks& comes up w/same conclusion. Now we ask if they can sell us mismatched boots & could stretch out the 7.5. Lady said yes but also we could order online. I was okay w/damage & liked idea having both pairs. I mentioned discount. Mom asked if we could get the boots online for same price& they said no. Makes sense. Again asked if we could get pair &stretch 7.5. Now they say they need to ask “Mike” up front. We follow. When up there, they both jump on cash registers w/out another word & help people in line. I get it-it’s Christmas, they’re busy & need to get the line moving. Yet this line keeps growing &we’re just standing off to side waiting. We got frustrated as we continued to wait as they helped >30 other customers coming thru line. I told mom I’m not sure if I want anymore- nothing worth that long wait *just for answers*20+ min drag by (felt longer) & a guy asked if we needed help. Mom said were supposed to be being helped. He said ok. A little later guy comes back & decides to help. Mom is frustrated (me too) but trying to contain (wasn’t his fault) explaining the situation. She mentioned how long we’d been waiting & said she knows many people to take care of but we were customers too. He apologized & offered discount. He said they could stretch 7.5 so mom asked if I could try after to check fit. He said no b/c overnight process but 60 day policy if need to return. He was nice, polite& we both know we were v irritated by then. He handled it well. He had the best customer service @store. He started to ring up when another guy, presumably “Mike” came over. The guy actually helping us told him how we had waited long time & was giving us a discount. They had some issues trying to type up boot number. Mom realized what they were doing & handed original price tag but points out discount ticket b/c there something wrong w/them. “Mike” says that tag isn’t theirs & they can’t sell the boots @that- which it wasn’t some sticker- looked like legitimate tag w/plastic looped thru. They found in system @$150. “Mike” asks if still want. Mom kind of outraged *but didn’t yell/make scene* asks “for 2 dif size boots?” “Mike” sends the guy to look for the other boot b/c must “be there” He comes back w/pair 7.5s -not needed. So he’s sent back to look for the 8. Time passes “Mike” apologizes for wait but we’re annoyed b/c we know there’s not another 8. After while, he returns only w/original 8. “Mike” then asks if we want to order online. Mom asks how much. “Mike” says $150 but offers free shipping to store. Nothing for our wasted time. We said no &a
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January 2024 by Dee Spears
First time visit. Impressed!
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December 2023 by Mackinzie H.
TLDR; do not go to this store if you need help. Only go if you know what you want and can find it because by god, the one thing they will do is make sure you get checked out in a timely manner. We got to store @3:45. Nice lady came & asked what looking for. She helped pick boots & left. I took ~20 min trying boots & picking ones I wanted. 2 more ladies came by, asking if we needed help. I came for 1 pair boots for Christmas but ended up w/2 as I found a pair marked "defective" &discounted @$64.99. It looked like there was cracked outside lining which was fine @price. I thought good deal so wanted to get both pairs before realizing that discount boot had wrong size match. Note (important later)- the boot had 2 tags- original price tag &discounted tag- the original tag fell off so I grabbed& carried. Anyway I needed the 8 which was marked down but it was paired w/7.5. We looked for matching 8 but could not find. I tried 7.5 & was tight but thought could work if stretched. Mom thought they could stretch it or help find the 8. 2 cashiers helped checkout line so we walked store trying to find someone else. No luck-we went restroom waiting for someone to come around. From our POV, we saw 3 employees earlier so did all take break @same time, etc.? We didn't see a single soul other than cashiers. Finally lady came out when mom left restroom so asked help w/situation. She scoured shelves & displays trying to find the matching 8. No dice. All 3 of us @that point could only find one 8 and an extra 7.5. She found another employee to help since no one could find matches. Employee looks& comes up w/same conclusion. Now we ask if they can sell us mismatched boots & could stretch out the 7.5. Lady said yes but also we could order online. I was okay w/damage & liked idea having both pairs. I mentioned discount. Mom asked if we could get the boots online for same price& they said no. Makes sense. Again asked if we could get pair &stretch 7.5. Now they say they need to ask "Mike" up front. We follow. When up there, they both jump on cash registers w/out another word & help people in line. I get it-it's Christmas, they're busy & need to get the line moving. Yet this line keeps growing &we're just standing off to side waiting. We got frustrated as we continued to wait as they helped 30 other customers coming thru line. I told mom I'm not sure if I want anymore- nothing worth that long wait *just for answers* 20+ min drag by (felt longer) & a guy asked if we needed help. Mom said were supposed to be being helped. He said ok. A little later guy comes back & decides to help. Mom is frustrated (me too) but trying to contain (wasn't his fault) explaining the situation. She mentioned how long we'd been waiting & said she knows many people to take care of but we were customers too. He apologized & offered discount. He said they could stretch 7.5 so mom asked if I could try after to check fit. He said no b/c overnight process but 60 day policy if need to return. He was nice, polite& we both know we were v irritated by then. He handled it well. He had the best customer service @store. He started to ring up when another guy, presumably "Mike" came over. The guy actually helping us told him how we had waited long time & was giving us a discount. They had some issues trying to type up boot number. Mom realized what they were doing & handed original price tag but points out discount ticket b/c there something wrong w/them. "Mike" says that tag isn't theirs & they can't sell the boots @that- which it wasn't some sticker- looked like legitimate tag w/plastic looped thru. They found in system @$150. "Mike" asks if still want. Mom kind of outraged *but didn't yell/make scene* asks "for 2 dif size boots?" "Mike" sends the guy to look for the other boot b/c must "be there" He comes back w/pair 7.5s -not needed. So he's sent back
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December 2023 by Jennifer Cason
We always have a great experience here. We always buy my husband's jeans b1g1 free here. They are the same if not better quality then BKE brand.
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November 2023 by Janice Carter
I went in to buy a couple new tops but all the clothing was packed in so tight that it was impossible to shop. All the shirts were so squished together on the racks that I couldn't separate them by even half an inch to see what the shirts looked like in front. You would have to literally pull each shirt out to see what it looks like, which is no way to shop. Trying to pull out one shirt broke the hanger. I just left it there and I'll find a new store to shop at. I guess the employees don't want to bother restocking during the holiday season so they put everything out at once.
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November 2023 by Mollie T.
Went in to look for last minute stuff for NFR. This is the most disorganized store. When I asked if they carried a specific thing, I got a shrug and "I dunno. You looking will do as good as if I looked." in response. I left after that. I'd rather go the one in Nashville and deal with tourists than the employees here that look like they're not old enough to drive giving unwarranted attitude.
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October 2023 by Marty Shaw, Author
Great store found a really nice belt, great customer service although, I wish they had a little more selection and black cowboy hats. Because when I got my tan one, they had a better selection. Still, they have a nice selection of accessories.
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October 2023 by Jasmine C.
addie/addy was very rude to my fiance. not a fan of that. don't ask a question and then when he responds say "mmm attitude"
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October 2023 by Kane Waterbury
Huge shoutout to Ryan, Michael, & Addie who helped me with the tremendous task of getting 15 hats in various sizes for the Oracle Red Bull Racing team that was coming to Nashville for Red Bull Showrun. They took nearly an hour helping me find sizes or alternates if they didn't have a size in a hat that we wanted. They took plenty of time & worked within a budget I had set walking in.Attached are photos from the event with the team & Daniel Ricciardo wearing the hats they helped me pick out!
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October 2023 by Harry Deitch
Thank goodness they don't have one in Washington DC or Visa would be in my Will.
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September 2023 by Jim White
Great sales service returned some boots no problem. Lots of help out on the floor for your every need
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August 2023 by Kym Lucas
Sweet place for our Western needs and I'm excited I'll be getting one where I live in Hagerstown, MD
