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September 2024 by Stephanie Watson
The people where very nice and took the time to explain everything about the vehicle.
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September 2024 by Awad Mohammad
Mark was my sales man and an excellent help through the whole process. Mr. Russ was a great help also.Purchased a gmc sierra slt love it. thanks guys
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August 2024 by Eclectic Educators
I went in for a trade. The salesman was very professional, compassionate, and helpful. If not for him and his hard work, I would’ve definitely walked away and purchased a vehicle somewhere else. I was least satisfied with the person in finance who added an extended warranty that I really didn’t need to boost up the sales amount after he had already pressed me to accept a vehicle I didn’t want because “he could get more for because of the color”. I spent an unnecessary day, having to come back to still get what I asked for the night before o my because I was willing to go elsewhere and I voiced as much. Now, I have to call and cancel the warranty but it still will not change how much the car was financed for. When I have bought a new car in the past, the lenders were disclosed along with their rate. Then I chose who I wanted from the options. That didn’t happen this time and I didn’t care for that part either. I really wanted to like the experience, I just didn’t. After two years of paying on this one, I’m definitely going elsewhere for my next purchase. I just hope I have no issues with this one no matter how stunning it is. The sales people are excellent, the finance guy though…
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August 2024 by Brandon Vo
Great truck, good salesman, very horrible service team.
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August 2024 by Colby Carson
Terry Spicer and Anthony Reyes were awesome!
All praises to the Most High YAHWEH for these good & perfect gifts from above, two 24's two months apart! HalleluYahweh!
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August 2024 by Sam O
I had my car towed to this dealership for repair on July 12, 2004 for repair because it would not start. I waited over a week to get an update, which never came. I called and left message after message, but unfortunately no one ever returned my calls.
I physically visited the dealership and spoke with Phillip and he gave me an update on the status of my car. He vaguely explained what was happening with my car. I patiently waited and 2 weeks later I received an update about the status of my car. I advised Phillip to have the technician to go ahead and repair my car.
Another work passes and I don't receive an update on the status of my car. I called Phillip again to get an update and he vaguely informs me again of what is going on with my car. Another week passes and I receive a call that car is ready to be picked up. This is August 9, 2024.
I arrive to pick my car up on August 10, 2024 and I immediately notices gashes on my front bumper that were not there when I had it towed in. I spoke with Andy (if I remember his name correctly) and he advised me that he would advise the manger Paul Baggett of my complaint. I showed him the video of my car the day I had it towed and there was no damage to my bumper. I attempted to call the manager (Paul Baggett) a few days after I picked my car up and I left messages for an entire week, hoping that someone would return my call to advise me how I need to get these scratches repaired.
Fast forward until August 21, 2024. I have emailed Mr. Baggett, but I have still have not gotten a resolution or a response, so my next action is to file a Small Claims Complaint to get my car fixed. I'm saddened, because I have recommended Sunrise to many if my friends (who have made purchases).
I have purchased two cars from Sunrise and I'm in the market to purchase a Denali. Needless to say, Sunrise Wolfchase WILL NOT be the place I purchase it from. I'm disgusted at the lack of customer service and lack of communication from the staff. I'm a business owner, so I understand the importance of great customer service and communication. Not once was I rude and I was so hopeful that this issue would be taken care of without the need to leave a negative review. I will not send a follow up email to Mr. Baggett, because I have been more than patient. I'm completely disappointed with the service (or lack of) that I have received. I am not "that" person who thrives off making negative reviews online and in order for me to leave a negative review, my experience has to have been egregious. The lack of customer service I have received is ridiculous.
Before and after
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August 2024 by Brother Malachi
My alternator broke down after two weeks! They didn't want to give me another car. They were mad I found out. God is not pleased with these people. They fix it with used parts. Put a used alternator in a New car.
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August 2024 by Lekevius Wallace
The customer service was great. They enlightened me on how the process worked. The wait time was also great. Didn't take long to finish.
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August 2024 by Sheila Kinney
Michael is always nice and gets the job done for us
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August 2024 by Everett Mack
Service was great and the job was completed sooner than I expected but greatly appreciated
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August 2024 by Don Buchan
Did a good job as they always do !
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August 2024 by James Jones
Not clear on what is warranty and is not under warranty communication is awful ????
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August 2024 by Big E B
Went for an airbag recall both needed replacing but they only replaced the passenger side, said the Driver side is discontinued but I had to pay $90 out of pocket and the airbag light is still on. I’m still trying to make sense of it…..
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August 2024 by Erica Alesia
Wonderful experience! Mark Eaves was straight to the deal, and had me in and out in no time. Definitely will continue to recommend my family and friends here!
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August 2024 by L’yna Worles
I came in with a clear vision and Ms. Antionette made it happen for me. All associates that I encountered were welcome and pleasant. I would recommend to all. Shop Sunrise Wolfchase!!
