-
July 2024 by Natalie Preston
Micheal is the absolute best! Always takes good care of my car and gets me in and out quickly!
-
July 2024 by Andrea Tate
I made an appointment arrived and parked outside the garage area in a parking spot and asked were do go inside. The guy was dry and dismissive. I walked into the main door and over to the tire and battery desk where I was left waiting for over 20 minutes. No one came over, I asked the help desk for assistance and they said someone would come but they never did. I called the store and was immediately transferred to the call center. The call center call multiple times while I was standing there but again no one was up there. I went to the back and knocked on the door and Mr. Dry and dismissive said “HE COMING”. I walked back and waited a minute and decided to go elsewhere. I bought 4 tires 16 months ago and they suck! I have had to have 2 replaced.
-
October 2023 by Daryl F.
Have been a customer forever. This Sunday went to pick up a few things and WOW. Meat department was bare, almost impossible to navigate the whole store. I finally fought to get a few items and then the real fun begins. Process used to be to get on left hand side of self check and someone would direct you to which one to use,not anymore. It is a free for all. Everyone lining up in snack isles with no organization. It is now survival of the fittest. After getting in a line and waiting for twenty minutes behind a poor lady with a buggy full and with a child, we were told register was down and find another line. I questioned this and she told me she had no control over anything and walked off. I have control and went to Costco. Sam Walton is rolling in his grave. BYE Sams. Sorry cant post zero stars.
-
July 2023 by Lom Ey
Collin is great. He is doing the job of three people due to limited staff. We waited a while, but he handled everyone with professionalism, even though some were frustrated. Please support these hard working people who are doing hard jobs for us, when they're are few others who can or are willing to.
-
July 2023 by Jonathan N.
We show up at the Store with Hurricane Winds, Heavy Rain, Thunder and Lightning. We make it to the covered blue awning and walk in the stores door. Christopher, the Manager tells us we have to exit back into the Storm and walk over to the other Entrance. Keep in mind, walking back into the Lightning, and rain slick sidewalk is for my own safety. So now I am soaked to the bone. Their inability to make a temporary exception due to the horrible weather really upsets me. Watching the older gentleman with the walker and his feeble wife being forced to walk back into the storm just makes me shake my head. This guy is a real jerk and should not be in his position. However, he proudly shows me his name tag as I am telling him I will make sure everyone knows about how we were treated, like he was daring me.
-
April 2023 by Kessa Johnson
Great experience… fast pace and professional. Thanks.
-
March 2023 by Roosevelt B.
Orders Come out 90 % on time or within a few minutes! Great work team!
-
February 2023 by Tamara G.
Sam's? No this isn't the place it used to be. We have been members over 20 years-several things have happened that upset us but this past month was the last straw. I will try to make this brief. Ordered a dryer about a month later we still have no dryer, contacted customer service several times. At one point was told our dryer was lost. We called another day & the shipper was like "We still can't find the dryer-this was after he hadn't called us back-if you want me to I can request another one. What in the world!! So if we wouldn't have called yet again, we still would have been waiting! My hubs was sent one of those surveys, and told how upset we were, the manger emailed him saying please contact me. We did so-three times actually-never heard back from him. The customer service reps you talk to on the phone love to ask you to leave a good review for them. One of them even asked me to do so I said how can I do that when my issue hasn't been resolved. At this point we decide we wanted a refund. We had to go thru two people & it took almost an hour to get our money back. Our membership expires in May, we won't be renewing. The way Sam's runs their business & the lack of customer service is just too much .
-
February 2023 by Tiffany Conway
The worst service I have ever received. brought tires.... next day car was shaking took it back and they took my car back and it's still shaking... I had to take it to professionals and spend extra money. Only buy groceries at Sam's. Tire department has amateurs!!!
-
December 2022 by Jae Grandberry
Michael was extremely professional when handling my tire installation. He gave me a vast understanding of the entire process. My tires had to be ordered and as soon as they came in he left a voicemail and promptly scheduled my install. Talk about next day service. I enjoyed the experience!!
-
September 2022 by Cherelyn R.
The image that they have posted of the lady receiving her order via curbside is a JOKE. The management at this location needs to ensure that her curbside pickup tasks are being fulfilled. People are now always having to leave their vehicles to go in and retrieve their order themselves, because the staff hardly ever delivers the items to the waiting customers.
-
September 2022 by Keith C.
took my vehicle to get new tires at sams club. I spent $660 on the tires. while my vehicle was on the lift i noticed it was not being lifted under the frame rails but instead was being lifted by the pinch welds. I asked the employee about it and he said that's how we lift all cars. i was getting upset because my vehicle weighs in the 6000 lb range. after they finished putting on the tires on and i received my vehicle back i inspected my vehicle. there was 4 dents from the lift at the pinch welds and 4 of the 6 doors would not shut properly from sams clubs ineptitude employees. i attempted several times to fill out a damage report with the store manager to no avail. the store manager was very uncaring and very rude. she then proceeded to call the bartlett police on me after sams club literally totaled my vehicle. i was a member for many years and had spent thousands of dollars at their store but after this happening and the insane way i was treated for something they did i never spent another dime there ever again. i would recommend anyone ever letting this company touch your vehicle EVER ! the tire shop has kids with no training or experience and will destroy your vehicle then try to have you arrested. i dont see how they can sleep at night TBH. you earned this review. big corporation that will give you an FU after they take your money and destroy your transportation.
-
February 2022 by Dana W.
If it wasn't for scan and go I would not go here at all. I normally love to wander around a store and shop. The layout of this store is awful, not to mention the super annoying machinery they are constantly driving around with a repetitive beep that is so loud it could wake the dead. I can't even think when I am in here. I usually grab a few things and leave ASAP.
-
December 2021 by Michael Miller
Over 4 hours for a tire patch…just to tell me it couldn’t be patched. Got it patched somewhere else the next day ??♂️
-
December 2021 by Isaac S.
Sam's Club is simply an exclusive, paid membership Wal-Mart. Same ole shenanigans - not enough staff, misplaced items everywhere, perishable foods scattered across the bulk packaging of printer paper and Depends underwear. I only visited here because my sister was in town and has a membership. Prices at Sam's are decent, but the experience just isn't pleasant. You can save money, but at the expense of your time and sanity. The big kicker was NO SAMPLES! And mind you this was a Saturday. Not to sound boogie, but I prefer Costco much more.
