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April 2024 by Steven Hedgecock
Great sale on mulch and garden soil
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October 2023 by Kristina N.
Customer service is a joke. The wood cutting machines are always "out of order" and I've had the lumber employees tell me the machines are fully working but they're discouraged from using them because of "liability" issues. So therefore the regular shoppers can't even get the lumber home because of size restraints in most vehicles. Asked someone to help me lift cement board once (I'm a short female and the piece was very large for me to handle) and I got laughed at by the employees. No one actually working the cash registers anymore either. This location on 64 is terrible. Even more so than the Germantown location.
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September 2023 by Jim G.
Worst sign in Loop I've ever been in. Endless loop off sending you a code, enter it to complete sign in and generate new password which I have done six times and still am in the endless loop. I have orders for Lowe's right here on my desk but will not be placing them unless sign in gets much simpler.
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August 2023 by Andy G.
I have stood at the paint counter for 30 minutes. I have now contacted 3 associates. There apparently is no one working the paint department on a Saturday. Horrible customer service.
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May 2023 by Google user
Pretty good quality and quantity of plants and accessories. Only issue is that the checkout lines are so slow. Sometimes it's because of staffing. Sometimes because since a lot of items have to be looked up it takes longer. When buying stones or other items with a sticker I take a picture of the label on the shelf. Maybe Lowe's can think outside the box and have a camera that can quickly identify those items. I do see people leave a lot because they don't want to wait.
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April 2023 by Michael S.
Do NOT use the cash self checkout machines or the store management. The self checkout took $101 from me and went belly up. I am out $101 and the managers won't even talk to me. The cashier and head cashier cannot do anything to help and I am late for work. The management don't care.The head cashier asked if I want to leave and come back k tomorrow but I cannot trust anyone in charge here so I am going to wait them out.
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April 2023 by Mark Irving
Pretty good quality and quantity of plants and accessories. Only issue is that the checkout lines are so slow. Sometimes it's because of staffing. Sometimes because since a lot of items have to be looked up it takes longer. When buying stones or other items with a sticker I take a picture of the label on the shelf. Maybe Lowe's can think outside the box and have a camera that can quickly identify those items. I do see people leave a lot because they don't want to wait.
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April 2023 by Kelsey M.
This place is in sad shape. I went in for an appliance at 1:30PM. I was told by an associate that the item was in stock but I should order online and and pick it up. So I did. And I waited around for 7 HOURS until they determined that it wasn't even in stock. During that time, I was ignored by several employees on the sales floor and even hung up on twice when I called in. This place is a complete mess. Look at the photos. They are of the customer service area and are the first thing you see when you walk in. This whole store is an unorganized train wreck of upper mismanagement and overworked employees. I spoke with one who was on her 12th hour of her shift and at her breaking point. Everyone I talked to was unsure of where anything was. Even the appliances on display are out of date and no longer available even though they're market as "clearance". We need to pull away from Lowe's until they get it together. What they're doing isn't fair to the consumer nor the employees.
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January 2023 by Martavius T.
Work place every to order online and get it delivered. I ordered a washer and dryer but never received the washer. I called the store over 10 times to only get transferred to the wrong department over and over. When I finally did get transferred to the right department they never answer the phone. Phone just rings until it disconnects. This has been the worst experience I ever encountered with ordering something online. I still haven't gotten in touch with anyone.
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November 2022 by Doug P.
You suck. Want to buy lumber. Called phone # and got IVR. Asked for lumber . Rang, rang, no answer. Called back, got IVR, asked for human. Rang, rang, no answer. Called back, got IVR, asked for Customer service, rang, rang, no answer. Tried this sequence 8 times. Calling because website lies and says my order would come in 1 day. Except after you actually place oder, it now says 12 days later. Finally baled to a girl at another store who acknowledged the incorrect information. As if it was no big deal lying.
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October 2022 by mckenzie g.
hours on here are incorrect firstly, second of all you cannot get service from anyone at self check out so goodluck buying screws and bolts not prepackaged. 4 people working self check out, all 4 staring at the blinking registers light and not a single one walked over. in fact just started waking off. so just go to customer service.
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September 2022 by Tadeo NGUYEN
No shopping cart inside the garden center
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September 2022 by Susan Dunn
Too many dead plants at this location!!
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July 2022 by Ursula Grooms-walker
This is much larger than regular Lowe's friendly and helpful staff and always well stocked and good pl for a walk if your alone and don't feel safe at the park
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July 2022 by sexy dee
Product wasn't in no help
