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March 2024 by Yolonda Aldridge
I LOVE MY GLASSES! Both Christina and Quoya were so very helpful, and so was Randyn when he helped me before. I would recommend this location to anyone.
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February 2024 by Evan Buscher
Great staff helped me with everything and informing me about everything down to what my benefits cover
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January 2024 by Julissia Perkins
I received exceptional service from Marsha, Quoya, and Christina. They were helpful, knowledgeable, professional, and patient. This reminded me of customer service of long ago. They were so personable so I asked to have my things delivered to the store. I absolutely can’t wait to see them again. Thank you so much!! Melba Chester
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December 2023 by Parker Santana
Mrs. Thompson is such a delight to interact with from start to finish. My experience was great, I felt I was in good hands like the Allstate commercial!! However, it took an awful and traumatizing experience at your neighbor lens crafters store in the mall that made me stroll into Macys!!! Kudos to the entire LensCrafters Macys Team! I applaud their team efforts for working well together, yes customers notice! And to the leadership, thank you for your dedication to providing quality service!
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December 2023 by Consuelo F
My technician was vey helpful with selection. She went over and beyond by going to another Lens crafter to grab the glasses I wanted so they could fit the bifocal so I could place the order of my glasses. This was commendable for me!
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October 2023 by Richard Torkelson
Marsha, the manager of LensCrafters at Macy's was very polite, friendly, professional with a good sense of humor which, in my opinion, helped create an amazing customer experience. During my experience, she was orienting a new staff member and her interaction with the person was very admirable. Marsha was patient and explained policy/procedure to the new employee making it a very comfortable experience. I highly recommend the services provided by these two remarkable ladies.Rick T. 10/20/2023
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October 2023 by April Bec
Marsha was a lifesaver. My 7 yo needed glasses and I was lost. Marsha helped my boy find the glasses he loves. She was extremely knowledgeable and explained everything along the way. She even helped me with what to expect having a child with a significant astigmatism wearing glasses the first time. Her knowledge and insight was invaluable and I can’t thank her enough. If you need glasses and you’re new to the whole thing go see Marsha at wolfchase macys Lens Crafters. You won’t be disappointed.
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October 2023 by Phillip Barnes
Marsha wanted to help with a great smile! She easily installed my Rayban lenses and refused a tip! I hope she is valued! Thank you Marsha!
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August 2023 by Sandra Thomas
Mrs. Marsha Thompson was a great help. She was patient and knowledgeable. She made me feel that I was a valuable customer and helped me pick a pair of eye glasses that will make me feel and look fabulous. Excellent customer service.
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August 2023 by ZenaWarrior
Randyn and James are awesome!!! Took time to ensure we got the perfect glasses. The doctor is great as well.
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June 2023 by Hailee D
Marsha was amazing. She explained everything in detail and was very knowledgeable about the products.
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April 2023 by Angeleyes111575
I had the very best service ever at LensCrafters hands down. The whole visit was Excellent. Christine took her time helping me with my frames and made sure everything was perfect before I left. I will be returning here year after year you all sold me.
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April 2023 by Dwayne Malone
Ms Maraha Thompson provided excellent service. She was very patient with me and ensured I was happy with my glasses. She made me feel like I don't want to deal with anyone but her.
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April 2023 by veneece bufford
Wonderful. They were very patient in letting me take my time to pick the frames I wanted. Super customer support and service. Reviewed and talked about everything I needed. Love my new specs. Thank you Lens Crafters
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April 2023 by Rosemary Buchanan
Both of the associates were extremely knowledgeable and helpful. My daughter has special needs and they were very patient with her. Great service and my daughter & I are extremely happy with the new glasses they helped us find for her. I will recommend to all my friends!
