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August 2025 by Bao Duong
Incompetent and you have to baby sit Carl to HOPE that he helps with your issue. He says he'll call you back in every conversation and does not follow up.
I called him 4 times on my day off to add a new car into my policy, each time he tells me he'll follow up and did nothing. I had to contact Farmer's main customer service line to get the car added.
Also when my car got totaled and I called them to get it taken off my policy they didn't and I paid 3 months insurance for a totaled car.
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June 2022 by Cassandra Carter
Contacted Carl’s office as I was searching for a new car insurance because GEICO increased my rates drastically for no reason. Carl took forever to email the quote and didn’t review the quote with me until I asked for him to do so. (I am an insurance agent myself and I always make sure I explain to my customers every single things that is offered and what exactly I have quoted them for because different companies offer different products). Called back to ask for specifics that I needed and he still emailed something other than what I asked for. If I call you, I need you to explain exactly what you have put together instead of emailing and having me to figure out on my own. So I decided to go with another company since everything was done thru email ( he should assume all potential customers does not understand what is being emailed) and there was no follow up phone call with me even with me informing him that I needed the coverage by a certain date.
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November 2020 by Vicki Holifield
Carl is one of the best agents I have ever met regardless of what insurance company he will help you get the best deal you can find
