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January 2024 by Dylan Davis
They sold me a used phone without telling me it was used. I was made to believe that it was a new unused phone. The manager claimed that they would send me a visa gift card to accommodate me, but it was just a lie to get me to leave the store, as I returned and asked about it several times only to be turned away and met with confused faces. There is a terrible language barrier there as well. The experience was insufferable and infuriating.
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September 2023 by Les Singleton
Good customer service and willing to help
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September 2023 by Trailer Wager
Boost is most preferred in my book
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March 2022 by Heather B.
I would recommend boost anytime. Great service. I really enjoy boost. Im Paso adding my daughter to boost .
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December 2021 by Zachary Fennell
Dont trust this store ! If they say your phone is compatible it is a lie and they are just trying to steal your money! Beware
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July 2021 by Calvin L.
So I went into the Boost Store for mandatory update to my phone, on the outside everything appeared fine, however upon walking into the store was alarmed by a loud and frankly a little scary argument between a person behind the counter and what appeared to be to very unsatisfied customers. I'm not sure who was right or wrong, but it was very ugly with profanities being laced from both sides, I know the customer is not always right contrary to popular belief, but at what point do you just try to appease someone just for the sake of not having other customers that aren't involved witness this ugly, ugly scene?, needless to say I got that update and got outta there, I wasn't sticking around for the after that party.
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May 2021 by Jerry Sargent
They took care of our business!!!
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April 2021 by Justin ThatDamn
Took the drive there because they advertised that they had certain phones and would not answer the phone. Got there and the were on the the phones and almost too busy to help. Finally after I was reading something about one of the phones available I hear a woman rudely ask if she could help me. I proceeded to ask her about the advertisement and she basically told me that none of those phones are for sale at those prices and in fact that they hadn’t had many of the ones advertised. Even though they posted the ad only hours before my arrival. Was a nice day for a drive so I’m not complaining about that.
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March 2021 by Marsha Hill
I went with my sister because she had phone issues all weekend. So this is based upon her experience at the store in which I was a witness to. My sister bought a Samsung Galaxy A51 from Best Buy and was having a lot of issues with phone services. With frustration at its maximum, she finally returned the phone back to Bestbuy and came to Boost Mobile to complain. This is when she found out that the Samsung Galaxy A51 is not supported to this phone service; a lot of people were having the same issues and that's why at that store, didn't carry them. I don't know if she will keep her service with Boost Mobile but at that particular moment, she needed a phone that fitted her budget and felt comfortable with. Anyway, the customer service was great and he pretty much answered all of her questions. With that being said she bought an upgrade of the phone she previously had. Of course, after she got home she did some research of her own. Found out the guy overcharged her for the phone, even though he said he would throw in a case for free. The phone she really wanted at the store was at the price online as in the store. The things they do to get over on you! The reason why she didn't get it because she didn't want to go through the same thing all over again with the phone services (yes it was a Samsung!).
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November 2020 by Marvin price
Fast service
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September 2020 by Katina Nelson
It is my go to store in Shelby County out in Bartlett...near the corner of Hwy 70 & Stage Rd...best customer service around!
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March 2020 by David Rochevot
$50 unlimited is not Unlimited check your fine print
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February 2020 by Zabi Md
It is one of the best Boost Mobile store in town. The way they treat their customers is absolutely amazing.
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January 2020 by Diem Mai
The guy there is friendly and cute too lol
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September 2019 by Rob Krause
Only place in memphis where they took the time to help me get a phone and were not rude