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April 2024 by Baron G.
I had a $25 coupon that they did not honor. They gave me the senior discount instead, which is far less. They did not give me a receipt, which would have shown i was not given the correct discount. I asked that the mileage on the window sticker be at the current mileage instead of the mileage for their recommended oil change. They did not do that. I paid for an extra quart of oil, but they only used half of it, so I asked for the other half to take with me so I can top off my oil as needed, later. They said, "sure". But, they did not do that. I am here because the Valvoline website does not have customer feedback. They don't want to hear from you. Fine. I won't be doing any more business with this location. I've had better service at other locations.
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February 2024 by Riverwalk Assistant
I recently visited this oil change store, and was thoroughly impressed. The new hires were exceptionally being trained by the management staff, reflecting the manager’s commitment to quality.The atmosphere was welcoming, and the staff provided efficient service with a smile. Overall, I highly recommend this location for anyone seeking top-notch automotive care.
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February 2024 by Chris Yanni
Went in and they ended up putting oil in and leaving it 1 quart low and ended up with a check engine light on that was not there when me and my wife showed up I will never go back
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February 2024 by Thomas Paul
I waited for over an hour to get my oil changed, so I left and will never go back.guys standing around doing nothing. It appeared they had no leadership. They lost my business.
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February 2024 by Thomas Hooper
Great place to get your oil change friendly people
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February 2024 by Sweet Carolina
Great service. Enjoyed talking with techs.
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February 2024 by Billy Freeman
Fast service great price, friendly staff.thank you for a great customer experienceJust went in for another oil change this morning, same great service, same friendly staff, price up a little bit but all in all great customer service experience!!!!!
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February 2024 by Mark Polley
Wife went for oil change. They removed 2 quarts and said it was low. They put 5 quarts in and said it was over filled so they had to take 3 quarts back out. Which means there is still a lot of old oil they didn't remove in the engine. My wife is currently on the side of the interstate with her skid plate almost completely off the car because they don't know how to put screws back in. Insane incompetence at this place.
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January 2024 by Jamie Cain
I wish I could figure out how to post a picture of what was holding in my headlight that they replaced. Smh it literally took stupid to a whole new level! Went in for an oil change was told my passenger side headlight was out and they asked if I would like it replaced about 3 months later the bulb was out on that side after they replaced it, when I went in for another oil change I brought it to their attention that the bulb went out and I've only had it 3 months instead of them checking it out I was told it's probably a wiring issue. I had my brother check it out for me (he's mechanic) and when he did, to mine and his disbelief the worker who replaced my bulb at some point couldn't get the bulb to click in correctly and instead of trying to to fix the problem they took the bottom of a fast food restaurant cup and wedged it in there to hold the light bulb in place! No wonder dude immediately jumped to a wiring issue instead of looking at it he probably recognized my vehicle and came up with that excuse so he didn't have to be faced with what he did the first time he put the bulb in! Don't offer a service to someone when your employees have no idea what they're doing.Edit... figured out how to add a photo also adding photos of the piece the gentlemen broke off the headlamp. The silver piece is what the bulb is supposed to snap into, the silver piece is apart of the headlamp and was completely snapped off so instead of the guy taking just the bulb out he twisted the whole silver piece it connects into and snapped it off. A new headlamp for my vehicle runs about $300. ?
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January 2024 by James Hall
Only tried to call kept getting routed to a call center somewhere working off a phone script, I only deal with people so I went down the street to a tire store. Would never go or recommend again!!!
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January 2024 by Kenneth Goehring
I will never let these people touch my vehicle again. I found an oil stain under my vehicle that was coming from the oil filter they installed. It was so bad in less then a couple of hundred miles I was down over a quart of oil. The tech did not tighten the filter properly. They charged me $125 for the service besides. NEVER AGAIN.
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January 2024 by Team Castaneda Travel Agency
Jr was awesome and so was all the staff! Very friendly & quick!
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January 2024 by Andrea Masengil (Annie)
They changed my oil , checked out everything and even put my headlight in for me. Couldn't find a better place then them. From now on they have my business. Thank you all
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January 2024 by Cody F.
Always friendly and efficient, they take care of me/us here. It's usually busy, but worth a short wait when that's the case. And, women I know report the and treatment, which shouldn't be an exception, but these days it's something that I consider when I choose a business. I have had so many oil changes, and done dozens myself here into my 6th decade that I understand the occasional mishap and this is the kind of place, and corporation, that I know would (and has) been responsive to that sort of thing in a way that would still let me want to come again for service. As with so many places in Tennessee small towns, the local staff are what separate it and add those friendly hospitable touches. We're repeat customers and plan to continue.
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December 2023 by Rotarydialed
They go above and beyond. Great, quick service, fairly priced
