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December 2023 by Heather Manning
I paid for 2 day delivery. My package was to be delivered on Wednesday. Tracking shows it’s been there since Wednesday. On Thursday I drove to the ups location to see if I could get it, after my tracking says running late with no new date given. Guy behind the counter says they haven’t unloaded the trailers and that they won’t until Monday, therefore he can’t help me. That’s 5 days past my delivery date, yet my package is literally at their location. If you haven’t unloaded the trailer, then how is it that my package was scanned to show it arrived. Guess it’s some UPS magic.
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December 2023 by ramonika f
This UPS is lagging so badly customer service if they do Not figure it out. UPS will lose some serious money I have never in my entire life had the deal with Such careless, irresponsible and lack of empathy. As far as customer service they have lost a very expensive package. And yet I have not been able to talk with anybody at this location in five days track the driver or even get an email back anything you have to call the one 800 number and go to claim process because it’s pretty much impossible to get To talk with anybody at this location worst UPS ever
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December 2023 by Johnny Smith
I ordered a pair of shoes and when the driver tried dropping it off I not the box was tore open and it had some socks in it not shoes and the driver said I could send it back as damaged so I refused to accept it
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November 2023 by Bill Brown
They are the most sorriest people I've ever dealt with. They won't answer the phone only open two hours and won't deliver my package.
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October 2023 by candice olivent
Again, our package was chucked over our fence. We have a large plastic box for for packages with a 2ft x 2ft sign ( with pictures ) and our stuff was thrown over the fence for our great danes to find. This has happened more than once. They suck!!! -5 stars.
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October 2023 by Russell Hooper
Needed to have a package delivered. Was told by Amazon that UPS could scan the label off of my phone. The very unhelpful jerk behind the counter said he couldn't do it. He didn't seem interested in trying to help me at all.It doesn't help that they shortened the hours their customer service center is open.Useless company. I thought the post office was bad.
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June 2023 by Linda Jones
Great place to ship from for returns. The girl in the office is phenomenal. Very sweet.
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January 2023 by Taylor The juggalette
Customer service wont even put me threw to a real person,they delivered but missed me it says I WAS HOME the dogs didnt bark n they always do if someone knocks _-_
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December 2022 by steve watson
Package was supposed to my front door but did not receive any package
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August 2022 by GW Sloan
UPS is a joke. As the saying goes, 'Everything rises and falls on leadership'; if UPS doesn't get new top leadership who will manage and grow this company to be the best instead of the worst, it is only a matter of time.
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May 2022 by elkfan288
I deal with UPS quite a lot and they are always very helpful. The evening customer counter clerk, Evan, who is always there is always so helpful and friendly. It makes for a good day, to be able to stop in and have a pleasant conversation with someone while picking up your packages. The Holidays there are insane, yet Evan is always pleasant, and willing to help! Too often customer service goes by the wayside when folks get busy. These folks don’t let that happen!Brian in Athens
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April 2022 by Snairster
Wish I could give zero stars. Every time I have the misfortune of having ups deliver a package, there’s always an issue, they leave a note saying they missed me, even on days when I am there and they didn’t bother to knock. I always find myself going to access point drop off locations, or get told I have to come into a delivery facility to retrieve my package, then get thrown around a loop and call the place only to find out the package is “on its way” yet again, meaning it won’t arrive, and I’ll go through the same bs the next day. Ups management is incompetent and I will make sure to opt out of them for shipping from now on, to go with fedex or usps.
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November 2021 by linda keller
The employees were helpful although they could not help me send my AT&T box back from this store.
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November 2021 by Nick Arnwine
Started working there. So good so far not bad at all.
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October 2021 by Nate McClure
The ups drivers that are there getting their vehicles worked on are rude. Not only that but you can hear them making crude jokes and swearing. They seem to forget that even though they are getting service done on their work vehicle that they are still in uniform.The young man at the register seemed very new and nervous. I really got the impression that he was put behind the register with little to no training. I hope he gets the training he needs as he appeared to just want to walk out.
