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November 2023 by Paul Server
They have done good work at a fair price. Unfortunately, when I recently had new tires put on,(Cleveland Tire) they showed me a lug nut that was cross threaded when it was last put on. J Pro was the last one to have my RF wheel off when they did my brakes. The stud did break when the lug nut came off. I called and talked to Anthony at J Pro. He said they would replace that stud at no charge and apologized. I will be bringing my car back there soon to have that done. J Pro did exactly what they said they would do, I brought my car to them and they replaced the RF stud that had broken. Mistakes do happen but its how the mistakes get handled after they happen. J Pro handled this, well, like a Pro!!!Service: General repairs & maintenance
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September 2023 by Shaneese Holland
I had just experienced the scariest car accident of my life involving a gentleman going the wrong way on the highway and the TN State troopers had to call me a wrecker. Well, I got super lucky and got Dylan with J-Pro. I was shaken up pretty bad but on the ride back to the shop Dylan had me laughing the whole way and made me feel a lot better. Dylan also went the extra mile and had a rental waiting for us at the shop by the time we arrived as we were still 3 hours from our destination. My friends and I also decided that when next year's Tow Truck Driver of the Month calendar comes out Dylan deserves to be Mr. June, July and August because those are the hottest months and he's the Hottest Tow Truck driver we know! Thank you so much Dylan and J-Pro for taking such good care of us!!!
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September 2023 by mack Townsend
Was locked out of my car at work and Dylan came to the rescue, was back in my car within 5 mins of him being there. He’s an awesome honest dude! highly recommend.
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September 2023 by Amber Davies
A special thank you to all of the employees who worked on my son's car. Our son, from Indiana, was visiting us and the day before he was to head home, he experienced car problems. We called JPro and they got it in right away.
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August 2023 by Bellyfat872
My truck gave out on me driving from AlL to VA. The customer service is amazing. Great understanding people and they try to work with you to solve your problems.
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July 2023 by Dustin Whitaker
We were traveling through with our camper, 3 kids and a dog. It was about 11 at night when I called jpro and talked to the owner Jim. He said he would do his best and get us in as fast as he could. They were awesome to me and my family. Dylan picked us up and towed us to the shop. They hooked our camper up to the shop power so we could have ac. It was so hot. They gave my kids Popsicles while we waited. Gary did a great job getting us repaired. Thankful that good people are still out there and these guys treated us great and really helped us out when we were helpless.
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July 2023 by hi ho
Place is a joke. I wouldn't let them work on a picture of my car. They think they are above every body and treat you the same. I only gave 1 star because a 1/4 of a star wasn't an option. If I wanted crackheads working on my car, I would have took it to the hood.......... seriously
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July 2023 by D Kowal
I have been going to J Pro for years. From oil changes to rear timing chain on the Explorer. They have done fantastic work, always working to please their customers. Great work at an awesome price for what they do! They even changed my mom's instrument cluster on a 2005 Buick that hasn't worked for years...she is more than happy! Their towing service is A-1, which I unfortunately had to use a few times!! Great company!
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July 2023 by Juan Chavez
I frequently go to J Pro for my vehicle maintenance. Every time the work has been quick and efficient, and they always kept me in the loop for the more serious repairs. My most recent visit was an oil change, and it was still very good and very quick. 10/10 would recommend.
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May 2023 by Steven Lee
I went in for a suspension check. Charged .5 hours 44 hours for diagnoses. Asked the lady up front if they could plug a scan tool in to see which speed sensor was malfunctioning. They were busy she said come back later. Came back on Friday was advised to come back on Monday... to plug in a cord and tell me a code ... at my old shop these services were free and we were happy to do it usually lead to more work didn't cost much time ect ....Service: General repairs & maintenance
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May 2023 by Kevin
Our daughter had a blow out and was stranded on Interstate 75 in Mcminn County. I called their shop and they had someone there within 20 minutes. This happened on a Saturday morning around 7:45 AM. I was out of the area. Thanks guys.
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April 2023 by Hayley Belcher
I got here for all my car problems. People are great and service is always fast. I know Im getting good quality maintenance for my money!Service: Oil change
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April 2023 by Corey Williams
My car got left at Hardee’s 6 days and Dylan was called to come tow it……. I finally got a hold of him and he was a very rude man…. He would barely answer any questions I had about my vehicle….. he’s a very crude person….. in the end it ended up costing me 408 dollars…… do not use this place for towing…. Very bad people
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April 2023 by Ciera Stovall
J-Pro has always been my go to for any car repair. Awesome tow services, reasonable pricing, and great customer service! Always been super reliable for my familyServices: Auto maintenance
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March 2023 by Cory Kaun
Horrible experience with this company showed up to pull my work truck out of a job. Two gentlemen showed up started checking out how the were gonna get the truck unstuck. One gentleman proceeded to tell us that he doesn’t feel comfortable pulling it out without flipping our truck. We told him okay and asked what his plan was he told us they had an idea they were just trying to make sure it would work. At this point the second tow truck driver had to leave to go pick up a car. The main tow truck driver sat down and played on his phone while we are waiting to get towed. These two guys finally got back together after about a hour and decided to start trying to pull us out (after we already told them we had another tow truck on the way). They then sat at their truck and talked for about 20 mins to bring us a bill for doing nothing at all. Customer service horrible. Employee attitude horrible. I wish I could give them 0 stars.
