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February 2024 by Ron Mckheen
The individual I just had the unfortunate experience of speaking with over the phone was completely unprofessional & rude & actually hung up on me...my experience with the online ordering went well but the follow up phone conversation with this individual did not.I would hope that this location finds more professional customer service oriented personnel in the figure...(I believe the name was alex) just isn't it
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January 2024 by Victoria Weber
No flexibility, they take payments early if the due date falls on a weekend and hit you with late fees when the money isn't in your account. I've rented twice with them and both times have been a headache. Extremely over priced and will sell you used stuff for the price of new. I won't go back after i pay off my current rental.
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January 2024 by Ashley Williams
I've only done business with the Athens TN store and this one is great! Never any issue with being harassed afterwards. Just bought a washer and got it home to find out it doesn't drain. When I asked to replace it there was no issue. Bought multiple things here and will continue to return. Our Athens Aaron's is awesome!
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December 2023 by Doug Kinder
Aarons rental rents out appliances that do not work properly and if you try to get them to replace it they refuse and then refuse to come and pick up the defective items . They will also harass you saying you owe them even tho you told them multiple times you come and get the items do not waste your money on them or disturb your peace doing business with them because they most definitely will disturb your peace all whole doing nothing but harassing you and giving you horrible items .
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December 2023 by That B****
Horroble customer service, appliances did not work properly had them for 5 months before the washer went out and they refused to come pick it up told thel numerous times to come pick it up and then i get a random phone call feom tje genetal manager sahing tjeybatw hoinh to sie me if i dont make a payment on a washer machine that quit working and after they let it sit at my house and were told to come get it
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December 2023 by Jacob Meadows
Poor customer service went to return my stuff dude didn't even try to help me figure out a better situation just straight up rude about like he didn't even care about the customer
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November 2023 by Jeff Lowery
It's a great place to go if you want to be continuously harassed after you pay off your purchase all my payments were on time I paid it off early and have repeatedly told them to quit contacting me by phone and email it is to the point that I am going to file charges with the DA's office and a complaint with BBB the See of this will convince them to finally stop . I highly suggest you find a different place to do business with.
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November 2023 by Maria Myers
Most unfriendly people with horrible mean comments to their customers.
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October 2023 by Kelly Robinson
Great place to finance easy lending no harassment for payments
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April 2023 by chirpy channel
Very high price and workers act like they don't even care
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March 2023 by Michael Dale “Bubba” Myers
Very nice experience today. Not sure of the ladies' name She was really helpful and we came in about 45 minutes before closing and she didn't even get grumpy ? Actually found what we were looking for
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March 2023 by Michael Dale Myers
Very nice experience today. Not sure of the ladies' name She was really helpful and we came in about 45 minutes before closing and she didn't even get grumpy ? Actually found what we were looking for
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October 2022 by brandy tallent
Love our new washer and dryer. Payments were setup so easily and delivery and installation was within days. Customer service has been great every time I've called.
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October 2022 by Christian
Highly recommend to stay away! Received a washer that was infested with roaches and all I received was a "Sorry sir"
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September 2022 by Lisa Chrisman
Aaron's in Athens Tn sucks. Zack will not come and talk to his customers. He stays in the office hid. When Andy was there he came out and talked with his customers and helped them. I have called the main regional manager and they are going to see what the problem is with him .Said they have had another call about this to.
