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February 2023 by Google user
TERRIBLE experience. No one is at the facility, and you have to call to have someone come to open the office. After I told the attendant on the phone that I had made a reservation at 10:00 (he didn’t know) he told me that I was late, that he was gone for the day…10:20 a.m., and he hung up on me. I had to call Uhaul to try to resolve the problem. He arrived about 15 minutes later. Rude, disrespectful attendant. Don’t rent from this facility!
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November 2022 by Daniel Jenkins
TERRIBLE experience. No one is at the facility, and you have to call to have someone come to open the office. After I told the attendant on the phone that I had made a reservation at 10:00 (he didn’t know) he told me that I was late, that he was gone for the day…10:20 a.m., and he hung up on me. I had to call Uhaul to try to resolve the problem. He arrived about 15 minutes later. Rude, disrespectful attendant. Don’t rent from this facility!
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November 2022 by Rebecca Long
I would give 0 stars if it were an option. I was to pick up a 15ft truck via the app. The app kept reading error. The store was closed, but had a phone number posted on the door if you needed help with the Uhaul, no one would answer when I called. I text the number with no response. The 800 number was a joke. They stated they would try to find another location and that it seemed that the truck had been double booked and that there were several other people that were scheduled to pick up that day and would not be able to either. Uhaul is aware of how awful this location is and needs to shut them down asap!
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November 2022 by Tay
Worker is RUDE AND DISRESPECTFUL tried to say we did not have a reservation and tried to force us to go another. Refused to let us speak to someone above him after he became loud and belligerent with us. He also our number. Horrible person and service.
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November 2022 by Greeneyes Lynx
Owner was very rude and disrespectful I dropped off the U-Haul a day early and when I got the bill they charged me 100$ over. Refused to come to the office to speak with me. DO NOT RENT FROM HERE
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November 2021 by Jacob Jones
Be very cautious with this location.I got a rental truck from this location about a week ago. The man that works here was over the top. I got the truck for 9 days. I didn’t need the truck the full 9 days and dropped it off with a full tank in 7 days.When I called the number on the door he acted like I was 100% a burden. He said “ Man, just drop off the keys.”I responded, “ I want to make sure your not charging me for the full 9 days and everything is good,clean and working with the truck.”He responded ,” Man, I don’t know what your talking about. Just leave the keys.”That same day I received a bill way over what the original receipt said. Several random fees and charged me for a whole other day.I call the number that was on the door.The guy that works here wanted to fight, he threatened to ban me from Uhaul and then hangs up on me.I contacted uhaul corporate and luckily was refunded. I’m really thankful they helped me. I really hope this guy will one day learn to show some respect or find a different path in business because customer service is definitely not his strong suite.
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November 2021 by Hank Skelton
Very helpful helping move my sister from one assisted living to another across town. Extremely nice and helpful.
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November 2019 by B H
Worst experience ever. First, uhaul messed up the reservation so I wasnt able to get my truck through the app. 2nd, the location was supposed ti open at 12 pm but they never opened making me have to move using my personal truck and make multiple trips. DO NOT USE UHAUL OR THIS LOCATION.
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November 2019 by Arley G
Owner was extremely nice and helpful. The system was down to provide services but he did everything in his power to help me out and everything worked out I rented what I needed. I Recommend 100%.
