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November 2023 by Patrick Beck
The vacuums only works part of the time. The girl guiding cars inside doesn't pre spray the cars, too busy on her phone.
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October 2023 by Ro Quinn
The staff here is always helpful. They recently came under new management and changed a few things. It's refreshing to see young people working and showing up with positive attitudes. Today, I renewed a membership and they were very helpful and swift.Service: Auto interior vacuuming
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October 2023 by Fire W.
My husband and I are from NM and we have a zips fast pass. Of course NM does things a little different but they figured it out and washed us up very well! They even took a little time to get all our bugs from traveling! Great experience
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September 2023 by terryhardaway1
3 weeks in a row closed at 8:30 on a Saturday it’s my day to get my car washed please fix this!Service: Vacuuming
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August 2023 by Carlos Johnson
The customer service is horrible, other zips in different locations rinse your vehicle before the wash. The location in Lakeland will not rinse at all. Then once the wash starts they have you to drive through and some of the equipment is not functioning. So you're vehicle is half clean. $35 mo. Is too much for unacceptable service. Very Disappointed! ?
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August 2023 by Darrin Mellinger
I like Zips, but I wish they'd have their employees prewash the vehicles with the wand to hit the tough spots (grille, wheels, etc.) like they used to. Seems like that prewash used to ensure that I only had to go through once, but now I find myself going through 2-3 times to make sure it's clean. At the end of the day, I have an unlimited membership so I guess I shouldn't care too much, but it seems like it would save me time and Zips money if they would go back to prewashing. And it would be better for the environment. Hopefully, they'll bring the prewashing back!
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August 2023 by Emily S.
Came and the employees were outside smoking pot in the entrance to the car wash, which would have been whatever if they hadn't turned off the car wash randomly. They then hid in the office where we knocked for a long time and waited for some kind of answer. We are cancelling our membership. The washes haven't been good recently anyways
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July 2023 by Dustin Williams
I can only speak for the location on Hwy64 but most of the staff seems as though they don’t care about their job and the wash doesn’t work well at all recently. It misses entire sections of the vehicle. I would love to see some improvement
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July 2023 by susiesal01
I started out with unlimited washes at the BEST WASH level for $19.99 years ago. A couple of years ago I began receiving only the basic wash for that monthly fee. A couple of months ago upgraded my plan to the $30/month plan which is the mid level plan. My biggest complaint is that most times when I go through the car wash, I feel like there is very little soap dispensed and mostly just water is used to clean the car. I really like the pre wash that is sprayed on by the attendant at times but they only get the front and one side of my vehicle with the spray. This is not even done every time. Only once in a while but never all of the way around the vehicle. I will also point out that on quite a few occasions, I have gone to the car wash to find it is shut down because it was broken down. And then on an attempt to drive to a different Zips location I find it broken down as well. I understand that repairs need to be done at times but I feel like the car wash is rarely maintained at the level it was when I first joined the unlimited wash club years ago.
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June 2023 by Kaitlyn Davis
Branden was very helpful when I was struggling to get the machine to work to buy my car wash. 10/10 would come back just for his wonderful customer service.Services: Auto detailing
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June 2023 by Jasmine Douglas
I had the pleasure of speaking with Branden Lee on today very respectful young man, I was struggling to get my day started but Branden helped my day to be great by assuring me it was going to be a good day He’s was nice and helped with the cleaning of my vehicle Zips has chosen a great young man kudos to this young man with a great smile.Service: Auto detailing
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June 2023 by Sydney B.
Very helpful and kind employees! However, the wash is better at the newer zips carwash in Arlington on airline rd. 5 stars for service, 3 for quality of wash.
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June 2023 by Drew Klosterman
Horrid. Only reason I didn't go back for a refund was because I was packing for vacation and didn't have time. This was nothing more than spraying water on and blowing (sort of) off at the end. Complete waste of money. I am not sure a single bug was removed off the front or the mirrors. I did not expect every bug to be removed. But I did expect more than zero to be removed.Service: Auto detailing
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June 2023 by Jeremy Waller
This was my first time using this Express Zips Car Wash. Brandon L. did a fantastic job explaining my options to the services they provide. He was very pleasant to talk to and very polite and professional. This is now my new favorite car wash. The wash was good and the vacuums worked very very well.They even have an air hose that helps get crumbs out of tiny spaces. And my favorite part was that they supply you with micro fiber towels to use if you want to wipe anything down on your car.Services: Auto detailing
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June 2023 by Ann Guinn
I dropped my wallet while I was at the location on Highway 64 and one of the employees, Troy Thompson returned it to my home address. It was the most outstanding and honest act that I have seen in a very long time given our present day situation. I am so happy to see a young person who is so kind and honest. He is the epitome of what a great employee should look like.