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June 2024 by Kimberly Traxel
Not sure what happened but post covid this has to be the slowest bank I have ever been to. The drive through is ridiculous.
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May 2024 by Mohammed Ibrahim
I recently opened an account at my local Wells Fargo branch and had an excellent experience. The branch manager Mr. Ken was incredibly quick and helpful throughout the process. What impressed me the most was how efficiently everything was handled. Instead of signing a dozen documents, the entire process was completed electronically, making it very modern and convenient. I truly appreciate the outstanding service and the manager's professionalism. I highly recommend this Wells Fargo branch for their outstanding customer service.
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March 2024 by Rose Anthony
This is the worst Wells Fargo I have ever delt with Micheal and Sam have no business working with the public. The treat their customers like they are trash.I will never go back there again. If I would have to deal with them ever again I would close my account and go to another bank.
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January 2024 by Willie Whitmore
It was not a good experience. They wouldn’t cash a check for me on their bank. I showed two forms of identification & everything.
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October 2023 by Kim Pollard
SO MUCH more helpful at this branch than any of the other 3 branches we HAD to stop at TRYING to get an account transferred into our name. The other worthless branches were Appling, Hacks Cross, and Poplar.Joel did such a great job helping us. He worked for HOURS with us and the estate dept. At Wells Fargo headquarters. He was so polite and worked hard to make sure we only had to make one trip to a notary since their branch didn't have one available. Michael, his boss was helpful with suggestions as well.
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July 2023 by Jose Belloso
It's rubbish to open an account and they send you to another branch. I've been to three today and it's the same.
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July 2023 by B .P
Excellent customer service, helpful, knowledgeable, patient...I feel safe. If I feel safe, so my money's safe too.#WellsFargo #Thanks #lakelan
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June 2023 by Bill Webb
Awful. No branch of this bank ever answers their phone. I wanted to do business with them, but it's impossible. I needed to find a branch with a notary, but none of them seem to be well enough staffed to bother speaking with customers.
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May 2023 by Nigel Rouser
Doesn't answer phones at all. When I arrived the manager was being rude to another customer. Just to turn around and be rude to me.
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February 2023 by James B.
In the past 6 months we have made two appointments in the branch. Both times waiting 20 minutes past while the person who appears to be running it ignored us and helped other customers. Terrible customer service. If we didn't need the transfer we would be pulling out our money today.
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February 2023 by Sarah Brown
Tried calling for two days in a row and they do not answer the phone at this particular location. Called another location and they answered right away... Just had a simple question to avoid wasting my time going in to the branch if they don't offer notary services. Now I have to go in person and probably have even more of my time wasted.
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November 2022 by ROBERT RYAN
I'm just disappointed that this bank didn't really try to help me although, I showed at the wrong location.. my fault. The manager was nice although the person in office said she help me, I was told that's she is too booked up. I really thought wells fargo was a curiosity bank. I never forget my experience at both locations.
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November 2022 by Mr. RYAN
I'm just disappointed that this bank didn't really try to help me although, I showed at the wrong location.. my fault. The manager was nice although the person in office said she help me, I was told that's she is too booked up. I really thought wells fargo was a curiosity bank. I never forget my experience at both locations.
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September 2022 by Taria Franklin
The ladies there were so friendly and helpful. Jalisa, Grace, Lily were the best ??☺️☺️☺️
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March 2022 by Shania Jones
This branch and all its staff are very rude and not welcoming. They need to be trained on better customer service and how to speak to customers when addressing their concerns.
