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November 2023 by A&J Watson
Great service as always. The staff are honest and very helpful. Mike Smith - service manager is a top asset. I drive out of my way to this location because I know the job is always done right.
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November 2023 by Carolyn Billings-Foley
In the past year, I’ve had all 4 tires replaced on my car, both of my kids trucks as well as my Grandmother’s van. Eric, Mike & Brandon were professional & very helpful. Each time I’ve brought a vehicle in, I have been surprised by their efficiency to get the vehicle in & out with little wait.
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November 2023 by Blair Roy
Great place. I’ve been using Raleigh tire in Arlington for years now for all my tires and alignments. Everything from truck tires to horse trailer tires. They are also the only place I trust to do my alignment on my long bed dually. I tell you who to see, but, no need to, there are all great to work with. Very professional and prices are good too. I think of all of them as friends more than a just someone that I pay to work on my equipment. I’m ranch foreman and owner that is thoroughly impressed with the services they provide.
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November 2023 by Eli Espinoza
All the staff at Raleigh tire are incredibly kind and helped me in a very bad situation 3 years the very day the pandemic started. I was moving from Virginia to Arizona and unfortunately broke down in Arlington,TN. I was stranded for 3-4 days and they kindly let me sleep in my broken down truck in their parking lot. They fed me, gave me a ride to a motel and they even took me to the airport! Even one of their staff members held on some of my stuff for me until I could return to pick it up which unfortunately I have not due to a rough hefty loss of my sister and my mother during this time. Out of my entire 3 years of pure chaos of homelessness, losing everything and everyone I held dear to me, the only good experience/piece of mind I had was due to the kindness of Raleigh tire! I honestly can't thank you guys enough and I am forever in your debt thank you guys, much love?
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November 2023 by Kris Brooks
Was the first to arrive at the store to have a flat fixed but at least four people left before meI had to go to desk to inquire what was taking so long and was told they paperwork? Once I went to the desk then he started looking for it. Makes me wonder what would have happened if I had gotten up to see? How long would I have been there?Once I finally got the keys back and found my car was NOT put in park !!!I feel like there were underlying reasons why I was made to wait but can’t prove it
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November 2023 by Paul Dalton
Scratched 4 out of 4 brand new wheels by running socket into every wheel tightening lug nuts. Management was nice at first. Bought me touch up paint that didn't match. Picked up paint few days after incident and an employee got furious at me for having bought the lifetime rotate and balance bc he didn't want my truck back in their shop ever again. He demanded me to get a refund.... really....he was pissed at me for them scratching my wheels. I was very nice the entire time but that guy was out of line and flagrantly rude and I had no problem telling him he had a terrible attitude especially since I had just spent $1800 on tires with them and I paid them in full and in return I got a $3 rattle can and a very rude employee.... hopefully they got rid of that guy but I haven't been back since.
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October 2023 by David B.
45 mins to add nitrogen to a tire? $5.99 per tire. It isn't the cost it is the wait. Absolutely ridiculous I will never go back again.
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October 2023 by Shannon Shelton
Just wanted to give TONY from Raleigh Tire here in ATOWN a huge thank you for helping me and balancing my tires this morning…He is truly an angel and will ALWAYS go to him from here on out!!He is the absolute sweetest! Go to Raleigh Tire and see TONY! Service with a smile and going the extra mile for someone is rare to come by these days and TONY did it ALL!I left with tears and so thankful for him this morning ! Thanks TONY
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October 2023 by Shana Mcanulty
1 Star only because the lobby was clean. Front desk is rude. Refused to tell me any answers to any questions but had no problem answering the same questions for my husband. I called and ordered tire on Thursday and told them I would come Monday morning to have it put on. Monday morning I called and the tire was not in store and did not show up til almost 4 hours later. After getting tire from distributor it took an hour just to install 1 tire.
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October 2023 by Patrick Currin
I don't typically review, but it's needed for my situation. I had a flat on I-40 on my way back to Nashville. I was able to get my car to Raleigh Tire and within an hour, they replaced my tire. Johnny at the front was very helpful. THANK YOU!
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August 2023 by Jack M.
Took my Jeep there because it was overheating. After 2 days I called them to check on my Jeep because they had made no attempt to contact me. They told me it needed a water pump, thermostat, and serpentine belt which they had already installed without my permission. These repairs cost me $1,167. After 3 days I got it back and it managed to run about 20 miles before it overheated! Had it towed back to back to Raleigh Tire where they kept it 5 days, put in a new radiator and charged me $1,700. It still runs a little hot but it's drivable. When I went to pick it up the battery was dead and one of the hood latches was broken. They promised to get me another one but it's been 2 weeks and I haven't heard a word from them. Not holding my breath.
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July 2023 by AP “Focus” Focus
This place SUCK. Horrible customer service, especially if you are black. I had my car services here on four different occasions. Three out of the four experience has been horrible. I will not be back!!!!
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June 2023 by Tom Mathis
I dropped my car off for an oil and filter change at 10:20am, fully expecting at least 3 hours for this to be done. I don't have a ride so I walk around town while my car is waiting for an oil change. By 1:30pm I call and the associate says it has not been brought back yet but they are getting ready to soon. I walked around town some more and then walk back to the store around 3pm...my car still has not had the oil changed and they tell me it will be a little while longer. Finally at around 4pm (almost 6 hours after I dropped it off) I get my car back. Six hours for an oil and filter change. I'd understand if I was having work done or something else, but an oil change. I am normally a very patient person but I am not willing to wait around that long for an oil change. I will be going somewhere that can do it in 3 or less hours. Six hours for an oil and filter change is way too long for that kind of service...
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June 2023 by Sherri Bowen
Don’t even waste your time!! Fraudulent quotes!! Needed 2 new tires. We called the Arlington store and got a quote of $389. We take the car in, they install 2 new tires, and then ask for $538.My husband calls and I tell him to get those “gold” tires off my car!! Based on the attitude of employee, he went off. Of that I’m not proud, but you cannot quote a price and not stand behind it. In the end, they somehow managed to bring the price down to $416. Imagine that!!!I will never recommend this place!!! First shot, last shot!!!
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June 2023 by Megan Jones
Terrible experience!!! I had 4 new tires put on & got my car back with multiple problems. Tire pressure gauge broken, left off a lug nut, grease ALL over the interior, & now my car shakes terribly at higher speeds. When we called about the situation, they would not even look at the vehicle again. Only response was to try to sell us more services. If you value your vehicle & money DO NOT use this business. I truly don’t often complain , as I know everyone has off days, but this was just terrible service!!
