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March 2024 by Mandi Mitchell
If I could give 0 I would never ever choose Pizza Hut in Arlington- manager is argumentative and unwilling to speak in a way that solves a problemCould care less I was trying to feed a 78 yr old man with diabetes and said pizza not here not ready not her
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February 2024 by mj
place is TERRIBLE.ordered 2 cheesy breads, 2 2L, and 3 pizzas for a team event placed around 3:15, and set to arrive at 4:30. only got the bread and drinks, no pizza. when i called, the call service was nice at first. she said their website glitches all the time and always deletes things from people’s carts(which they desperately need to fix) however when offering to “go get her supervisor” to get this location to remake my pizza, or at least give me a credit/refund, she hung up while putting me on hold. so i called the store directly, i had to pay for my pizzas (changed the order to 1 medium cheese and 1 hawaiian) my pizzas were delivered wrong AGAIN. the hawaiian had zero pineapple. just a ham pizza. then, it was a large instead of a medium. who wants a large ham only pizza?? the person on the phone was nice for the most part (no customer service training and kept laughing at the situation). then another girl in the back looked at my order and said “oh my godddd she lying” like??????? the person on the phone laughed at her but i never said anything because the girl in the back would probably spit in my girls pizza ?. they gave me a “discount” yet i was still charged $30. for two pizzas. sucks and will NOT be wasting my time nor money here again. ridiculous.
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January 2024 by Alvin Miller
Pizza Hut is trashing our roadways and neighborhoods with temporary signs. They put them out but don't remove them. The food's good but I can't patronize a place that uses signs that quickly turn into trash. I picked this one up off the street today (1/28).
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January 2024 by Yolanda Hudson
Picked up pizza for a relative who sent me the money through cash app to pay for their food. I received notification today that my transaction total had been updated. Someone took the liberty of adding a tip to the total. I thought it was odd when the young lady handed me a pencil to sign the receipt but since I didn't have a pen handy I just went along with it. One thing I can not stand is a thief. I called to report the issue to the manager but no one answered the phone. Be careful using your cards at this location. Exactly why I use cash app with restaurants.
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December 2023 by Monica Timmerman
I never received my pizza. My card was charged for it. When I called 2 hours after I ordered I was left on hold for 20 minutes.
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November 2023 by Michella Chambliss
They gave me dry boneless wings with no sauce at all despite me ordering bbq and burning hot. Im so disappointed and I remember now why I stop patronizing Pizza Hut.
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November 2023 by Christopher S.
Don't expect to get what you order if you order from this store. EVER. And if they are out of drinks that you order they'll substitute whatever they decide to. HORRIBLE Pizza Hut location.
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September 2023 by Timothy P.
Whatever management group or owner that runs this store should have his franchise rights taken away. You know the saying fool me once, well they keep fooling me because this location is close to my house. But never again, my latest experience was entering this location involved no one at the front desk, after ringing a bell, I sat there for another 5 minutes. Another customer walks in and finally, the employee comes to the front and acknowledges the new customer. My response is "ok whatever I'll wait I guess' Then the employee lets it be known in a really awkward way that " I shouda let her know I was first". It's not my job to let you know I was here first! Then she asked me my pick-up name three times! She walked back and when I politely asked about the extra sauce we ordered' she just ignored my question and handed me my order. I have been in the customer service industry for a large part of my life but this location continues to boggle the mind..... Order at your own risk and if you like to be treated like you are a problem, and not a paying customer then by all means have a great experience there.
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September 2023 by marie archibald
GOOD PIZZA and VERY FRIENDLY STAFF.Highly recommend.
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August 2023 by Rosalino Rosales
Great service!!!Fast & pizza was delicious
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June 2023 by Faith Happiness
We ordered a pizza from the Pizza Hut on hwy 64 and the pizza never came. The tracker said 9:52pm and we still haven’t received the pizza and it was paid for over the phone. Sad. I will be calling the store in the morning for my money back. This won’t happen again. I rate you a 0.
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June 2023 by sherry hendserson
HORRIBLE is an understatement. After 1 hrs didnt get order. Call & get put on hold and no answer after 20 mins then No one answers at all when trying to call back...yall playing with folks food and money. I order at Pizza hut often but will not anymore...HELLO POPPA JOHNS!
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June 2023 by Ethan R.
This place is the absolute worst Pizza Hut I've ever experienced in my life. They would be better off closing the door to this place I order a personal pan pizza at 7:45 still have not received my order at 9:30 every time I call I get put on hold. Literally the worst Pizza Hut experience ever if only 0 stars was a option because 1 star is way to much
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May 2023 by Traci Towles
Do not have a Doordash driver bring my order and she didnt even bring my whole order. My order was in the back seat of her car not in a heated bag to keep it warm also she had her children in the car one was in a carseat directly beside my order. We waited almost 2 hours from ordering to delivering. The entire order was cold and the wings were burnt and not edible. She stated she was to collect cash on arrival but i put my card in to pay for it .. so then I tried to give her card and she stated she didnt know how to take a card and asked if I had cashap...I am not going to give cashap to a stranger.... this was very unprofessional. After she left I had to call the store talk to the manager to get the rest of my order and waited another 30 plus minutes for another door dash driver to show up with it. This was the worst service I have ever received let alone the unprofessionalism that occurred from start to finish. I am giving a 1 star only because that is the lowest option available. This deserves no stars it was an awful experience and don't recommend anyone going here unless you like cold, burnt food that someone's child might have touched , put their feet on or who knows!!!!! You might get your entire order in maybe 3 hours from ordering if your lucky .. good luck !!!!
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April 2023 by JaQueita Jackson
My experience with this Pizza Hut in Memphis Tennessee and also in barlin Tennessee was nothing to write home about. I was also told when I called and asked could I make a order that I needed to go online and do it and she would not take my order over the phone which is I believe the reason for this associate being employed at Pizza Hut. The next time I will just give papa John's a call instead
