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November 2023 by Derlissa Ivory
The pharmacy here is HORRIBLE! I have been here a couple of times this year. My prescriptions are never ready when promised! Even though, I go the next evening to pick it up, my prescription is still not ready! Let’s not speak on the nasty attitude of the staff. I’ll be using the CVS in Target from this point on because place is ridiculous!!
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October 2023 by Ambrosia Upshaw
Hispanic Pharmacist was the absolute rudest and refused to give his employee ID. Thank you Jervis for stepping in and assisting with a resolution.
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September 2023 by Harrison Turner
Avoid this pharmacy at all costs. I have been going here for years. It was never great and now it is just a waist of space. If you can't operate at capacity, close the doors. Horribly long wait times on phone and in person. The biggest shock, is there are many reviews saying the same thing, yet where is the owner or manager. An obvious "we really don't care" to see no responses on any of these reviews.
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August 2023 by Chase D.
Understaffed every visit. Prefill Rx online and still have to wait in the pickup for 20+ min....
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July 2023 by Dana Alexander
What refreshingly friendly customer service!A friendly employee actually approached me to help me find what I was looking for when she saw me looking at the store section signs. She knew exactly where to point me.At checkout the cashier was also very friendly & helpful. She gave me pointers on how to identify qualifying items in my plan's benefits.It's quite uncommon these days to find a store with employees that really do seem to know their store and care about their customers!!!Hats off to this CVS store! I will certainly return to shop there!
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July 2023 by Al R.
My insurance requires me to fill prescriptions with this pharmacy. They are slow, incompetent and will mess up your prescriptions. In the past they have made me run out of vital medicines or have tried to substitute other meds that my insurance will not cover. I have called only to be put on hold for up to 45 minutes and then hung up on. I would switch to a different pharmacy (I pass 3 on my way to this location) but my insurance will not pay any at all. I have considered changing my insurance so I do not have to deal with these people.
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June 2023 by Bridget O’Hara
Pharmacy has been pretty bad lately but went today and the lady had literally the worst attitude right off the bat. And the prices of my prescriptions there are more and more every time I go with no explanation. People there are rude for no reason and consistently slow
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May 2023 by Anita S.
Negative 5 stars! I'm still in shock about my experience. I waited for 40 minutes for someone in pharmacy to answer the phone. Since I was out and about and wasn't able to talk to someone -I swung by. When I arrived there were 5 people working in pharmacy and I stood there for 10-15 minutes the ONLY person in line and not ONE person said anything. One woman looked right at me and said nothing! Finally, I asked can someone please help me to the pharmacist. And he asked the woman that ignored me to assist. I said my prescription was supposed to be ready at noon and I know you guys are busy, but I tried calling and no one answers so here I am. Can I get my prescription? Oh it's not ready you will have to wait. 15 min later there was a long line and I knew if they even filled it , by the time I got up to check out would be way to long - so I left. Called corporate to complain. They put me on hold to call the same pharmacy to check on status. I told her they wouldn't answer, but she said they will see it's corporate calling and definitely would. Ha ha of course that did not happen. It's now 2 hours later and it still in process. This has got to be a joke! The whole time I was there with the 5 ppl working not 1 call was answered. When I left there was a LONG line and 5 calls waiting and 2 of the ppl went on breaks. Of all the crap that happened what bothers me the most is not one of them said - hello we will be with you soon. I videoed and captured the woman staring directly at me and looked away while I stood there at the counter forever. UNFREAKING BELIEVABLE!!! CVS HWY 64 Lakeland, TN This store's pharmacy has really been bad for a few years now, but this is the worst!
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May 2023 by B J
Slowest CVS I’ve ever been to and it took them 24 hours just to fill my scriptCollierville, Cordova and even the Winchester location have never been this slow or incompetent. A pharmacy visit shouldn’t have a wait time of 40 minutes before you even speak to someone.
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May 2023 by Golden Goddess
The absolute worst place I’ve ever been for prescriptions! I called early, like right after opening, and STILL never got my call answered. This is absolutely ridiculous! All those people working back there and not 1 of them can answer the phones! The heck is the pharmacist doing because he can’t possibly be keeping the flow and quality of service high. At this point, just shut the whole pharmacy down. Don’t bother with this place, go to Walgreens or Kroger.
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May 2023 by Melissa Abdi
Slowest pharmacy ever. Never answers phones. Best believe you'll be waiting for 30 minutes to an hour just for them to tell you they're still working on it. Out of meds half the time.
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April 2023 by William Chandler Craig
They NEVER answer the phone. I literally left my house on hold (15 minutes away) and drove to the pharmacy. I had my question answered and picked up my meds in person while still on the phone on hold hearing “two pharmacy calls” in the background. I counted at least 6 people working behind the counter. Total time on hold before walking out with my meds: 42 minutes. I’m transferring my scripts across the street to Walgreens.
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April 2023 by DJ Candy Canes
Went to have photos done and took about 30 minutes to put in my photos to only go to the counter and them tell me machine is busted an it will take a week to fix. No big deal. They randomly call me and reception was bad so the call dropped and I call back. They answer eventually and say no one called. I tried to explain the number was from this store they hung up on me. Was pretty rude when I was trying to figure out what the call was about. Don't shop here.
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April 2023 by Anisa Allad
Not sure how their service is, I was waiting for them to pick up the phone for 30 minutes... In the meantime I called the CVS in Target near Wolfchase, which answered almost immediately! Go with them instead. When I told others, they said this place is notorious for terrible experiences, so go figure.
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March 2023 by Jb W.
If only you could leave a zero. Pharmacy is as incompetent as they come. They typically start your prescription when you come to pick it up after being told to be there at that time. Don't get upset and say anything with vulgarity, then you get an eye roll from the lady pharmacist. Then she will continue to run her jaws and roll her eyes to a coworker.