-
October 2023 by Reginald Wilson
I was referred to Birch's from another mechanic shop who was not able to fix my ride.... The owner & staff were able to repair and fix my SUV in a timely professional manner .. I was extremely pleased with their service and dedication for the repairs that were done . I just wish that I had known about BIRCH'S earlier. I will DEFINITELY BE REFERRING THEM TO MY FRIENDS & FAMILY when they need a HONEST HARD WORKING MECHANIC for ANY REPAIRS!!!
-
October 2023 by Teri Robinson
Wish I could leave 10 stars! John Brandon and co are so professional and fixed my car up fast and expertly. LADIES... they were not intimidating or degrading. John is very excited about his business and excited about cars, and he didn't mind explaining to me about what was wrong with mine. HIs staff is friendly, knowledgeable and don't mind spending a few extra minutes to speak with each customer. Even though I live an hour away from Arlington, I will be back with all of my vehicles.Services: Auto body & trim repair
-
September 2023 by Debbie Hoefler
I had my car at another auto shop across from Birches and they had my car for 2 months and never fixed it.I took my car to John and his Team at Birches and they were the most professional, knowledgeable and from the first moment we knew these guys really knew what they were doing. In about a day they had diagnosed the problem and let us know all the damage that was done to our car by poor mechanics. They had our car up and running perfectly in a couple days and we could not be happier.I would recommend this business to anyone who needs auto repair with a shop that wants to help you and they really stand behind their work. Mr John is a man of his word and in ythis day and time we really appreciate that.Thanks again John and Team at Birches Auto
-
August 2023 by Jason Gibert
I brought my ‘05 100 Series Landcruiser in for full diagnostics and new tires and lift. I’ve never encountered a more thorough and professional shop. They looked my vehicle over top to bottom, noting things that needed to be done and things I could safely put off. Mind you, my vehicle has over 220k miles, and I hope to get that many more out of it. John and crew succeeded greatly. They repaired all the mechanical issues and then installed the Slee lift with Bilstein shocks and 35” BFG AT’s. This truck looks amazing! And as good as it looks, it rides even better. Their work and communication is top notch. Very pleased and will definitely be back.
-
August 2023 by Keith Mock
Nice folks! Told me they didn’t work on generator mufflers due to the thinness of the metal. Saved me time and money which I appreciate!
-
July 2023 by John Herbert
My business has used Birch's Automotive repeatedly over the last year and have always been impressed with the customer service and timely manner with which they complete repairs. They keep us up and running and I would recommend them highly.Services: Transmission
-
July 2023 by Cade McMillan
I brought in my '05 F150 for some exhaust work and they were very professional throughout the process. There was a discrepancy about final price, but they figured out pretty quickly that there was miscommunication on their end and we were able to very easily come to an agreement on the issue with no fuss at all. Highly recommendService: Exhaust
-
July 2023 by Jim Fisher
Finding a good mechanic is like finding a good doctor. I needed some major work done to my aging Pontiac Bonneville.John, the owner, is a busy man, but has always taken the time to explain the diagnosis to me, and the suggested repairs - which is great, because I always have a lot of questions. I haven’t experienced that level of care with other shops.Mike at the front is kind and friendly.Gloria, the assistant, was able to give me a ride back home on occasion I had to drop off the car.The technicians are talented and knowledgeable, and were able to spot potential upgrades for parts that were being replaced - which other shops I’ve been to just ordered whatever was on the computer screen, regardless if it was an unknown-to-them outdated design.I haven’t yet found a good doctor in Memphis, but at least I can finally cross “mechanic” on my list…
-
June 2023 by Gary M.
I went there for them to do testing on the engine of my truck and to do suspension work. They first tried to sell me their bogus battery. They stated initially the cost may be $6,000. Then they said that other work needed to be done. They finally said it would be closer to $10.000 to 11,000. I said no thank you put my truck back I go there and they want to charge $1100 dollars for test with no results and they wanted to charge me extra for work they were not going to do. The labor was $657 for spark plug wires. They are shady and deceptive. DO NOT GIVE THESE PEOPLE ANY BUSINESS THEY ARE TERRIBLE.
-
June 2023 by Nikki Scudder
Excellent service! Always does a great job and gets the work done in a timely manner. Would not trust anyone else with our vehicles.Services: Tires
-
June 2023 by Joey Robinson
Birches Automotive is 5 star all the way around.I've had many mechanical issues with both my Dodge Ram and Journey through out the years from simple oil changes to new tires all the way up to putting a new Jasper motor in my truck(100,000 mile warranty).170,000 miles on my truck runs better than new for a tenth of the price.Not to mention my polaris and trailer anything I need.John and his team are all very helpful and fast.if I have a problem out of town John takes care of it.Highly Recommended!
-
May 2023 by SANDI PICKRELL
Burch's has been my auto repair place for a decade but they really pulled out all of the stops for me on my last visit. I came out of a retail store to find my bumper hanging off my Lexus LS460. John's guys came to my house picked it up on Thursday and THE NEXT DAY called and said it was ready, Saved me thousands and it looked like new. And they even had to order parts. If they work on it it stays fixed. And instead of dragging the repair out for weeks it is done quicker than you expect. Can't say enough about the crew, they are car guys and seem to enjoy what they are doing. 5+ stars guys. I really appreciate it when folks do what they say they they will, it's rare these days.Service: Auto body & trim repair
-
May 2023 by christopher washington
I have a ram 5500 (my work truck) and I wanted it diagnosed. I was told that the diagnosis fee would be $195, which I agreed to. What they didn’t tell me until they called, two hours later, is that it was $195 per hour. They forced me to get an oil change ($275 which is a ripoff and didn’t even tip the oil off. It was only at half) to try and figure out what was wrong with it or I had to come pick it up and not have the diagnostics completed. So for 2 hours of “labor” and another hour($195) for them to research on the computer and an oil change i speech $900 and they made me pay in cash because they said they were afraid I’d call the bank and cancel that transaction. I had just the day before paid almost $900 for exhaust work with my card and did not cancel that transaction. I felt like this was very misleading, unprofessional, and unethical! Save your time and money and go to a dealership.Services: Auto exhaust system repair
-
May 2023 by Jason Dawson
Took my jeep in this morning, got a prompt immediate call back on the issue and pricing for the repairs within two hours of drop off. Super pleased with the level of service we consistently get from them, and we won’t trust our cars to anyone else.
-
May 2023 by Jason D.
Took my jeep in this morning, got a prompt immediate call back on the issue and pricing for the repairs within two hours of drop off. Super pleased with the level of service we consistently get from them, and we won't trust our cars to anyone else.
