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November 2023 by Kandace Williamson
Terrible customer service pertaining to administrative business. Incorrect information provided for linking multiple accounts for payment, which made an unpleasant experience to pay for services at the second property. Customer service should involve helping customers instead of defending inaccurate information and unknowledgeable staff.
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November 2023 by p v
have had them for year, over the years responsiveness and frankly caring for customer has progressively gone downhill!Service: Weed control
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October 2023 by Aaron B.
Asked them to come evaluate lawn prior to service; was told they “knew” my subdivision therefore didn’t need to look. Gave me references that visually looked like I wanted to achieve. Was told give me a year and your lawn will look similar. …lawn is no better might even actually be worse in some ways; surely the worst looking lawn on the entire street! No different than Tru-Green or alike. Cancelled renewal because of relocation and haven’t heard from them for two months to confirm….waiting for them to auto bill me for another year and having to deal with that. :(Service: Weed control
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August 2023 by Rick Linder
This is my first year with Beauty Lawn and I am more than pleased after several years of larger more expensive services. They have performed exactly like they said they would. Thank you Beauty Lawn!!
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June 2023 by Tim Barrett
They did an awesome job my 1st season with them. Now, in my 2nd season, the yard is starting to look good, and I've even added additional services. HIGHLY RECOMMEND
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June 2023 by Kelly Fortner
I have called and left messages and an email over the last three days with no return phone call or email. I’ve been a customer for a year maybe two and my yard looks as bad or worse than it did when I signed up. Please discontinue my service until someone actually speaks to me to attempt to resolve my issues.Service: Weed control
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June 2023 by TiJuana Williams
Only give one star because none was not an option… We have used Beauty Lawn for many years (18 in fact) and referred many customers. Unfortunately, they have joined the ranks of all the businesses who fail to provide good customer service. Our lawn and shrubs have struggled with numerous issues over the past year or so. I’ve been given excuses ranging from new products because of COVID and new staff. The final straw was witnessing a technician come out on more than one occasion and apply very minimal product to my already struggling lawn! When I called the office, I was told he should only be at my house for 5minutes because he has to move on to the next lawn!! Clearly, the technician was following instructions. I have emailed the general manager without response so I think it’s safe to assume that this is their current practice. Moving on…
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June 2023 by Rachel Smith
Grass looks worse now than when they started treating almost a year ago. My grass looks dead. They even had me pay extra for fescue and they only did part of the yard AND it still looks dead. Do not recommend this company and will be going elsewhere. I feel robbed of time, money, and my intelligence.Services: Grass seeding
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June 2023 by Oscar Grey
This place is awful. We received a letter telling us about their 750.00 yard care program including fertilizer, and blah blah blah. I called to their office, a woman answered the phone, I asked if they treated ornamental beds and was assured by her that the package did include that service. We purchased the service, but have yet to have anyone come out and treat our beds (it's now May 22). The beds look awful and are severely overgrown. I called today and inquired about the bed service and was told RUDELY by a gentleman that bed treatment is a separate service that costs an additional amount of money and told me that no one had ever told me it was an included service, accusing me of lying. So I guess they're running a bait and switch program here. Be sure to get everything in writing at the start so they can't try to jack for you more money later.Service: Yard work
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June 2023 by Darryl Newson
Beauty lawn has my lawn looking like a golf course I would definitely recommend.
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April 2023 by Kenneth Hogwood
My wife and myself have used this company for many years. Our yard looks like we don’t have a company treat our yard for weeds. For years they did a fair to good job but lately they are horrible! The last time my wife called them they told her we need to cut the grass to get rid of the weeds, What? They also said they would send a technician out, about a week or so ago, but no one has showed up!Service: Weed control
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April 2023 by Marvin Grandberry
My lawn was in bad shape,because I had a hospital and rehab stay of 6 months.Our focus was rehabilitation,so the lawn suffered for about a year, then I call Beauty Lawn and the entire lawn has now been completely turned around thanks to a team of professional staff who knew how to help us out.
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January 2023 by Vanessa Short
Been using this company but recently I have not been so pleased. I have them doing two different houses to help other family with there yard too, but have requested that I get a phone call at least 24 hrs in advance so I can have the dog put up and gate can be unlocked. But for about 6 months they come whenever they want, when they do call they most of the time don’t show till a different day. Our yards do not look like they have been here… they haven’t done my backyard at all in at least 6 months… it’s pitiful. And I even pay in advance. Would not recommend this company to anyone
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December 2022 by Rd H.
Started out good for the 1st few visits but went down from there. On our 4th application they didn't even go into our backyard which was covered under our plan and treated previously. I called to complain and they said they would come back and redo it but never showed up. On our 5th visit the technician (seen on my camera) never even looked at or treated my lawn at all. Straight out of the truck and to the door with a bill and left. I called to speak to a manager and after two months of calls finally was able to reach a manager Mark and get that bill taken off and my services cancelled. Of course with no apologies or reasoning for this to happen. I definitely would not recommend
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July 2022 by Sean O.
I've been using Beautylawn for several years. Started off fine. Unfortunately their quality of service has continued to drop. Not to mention the total lack of customer service. Just try to reach a live person in their office. When you do have a return call, it's all apologies.
