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November 2023 by Tarielle Roberson
Stephanie was amazing, she was very insightful and not too pushy to sell me anything. she suggested to me ways to save money and leave with a smile any and every time i come in. ill definitely be back too see her because of her stellar customer service.Services: Vacuuming
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November 2023 by Jeff Swinford
Employees do not spray both sides of the vehicle when beginning. Cleaning wheels on the inside, not all of the work. You get the same wash from the low price to the high price. When membership runs out, most likely look some other place and report this business to the BBB. One more thing, all employees want to stand around and play on their phones. You can't get good help anymore, people are just lazy...
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November 2023 by Liam Lacon
The brush broke my driver side mirror off. Had to wait 3 weeks for a claim and it was denied so now I’m out $300, because apparently they aren’t liable for that damage.Service: Auto detailing
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October 2023 by Janie Savery
There is a huge hole in the concrete. Where you enter to pay and exit after your car is clean. The washes are good however, the hole full of water when you leave deletes the purpose..
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September 2023 by Raquel G.
Spent $25 on their "Best" wash and when I drove thru the wash, it didn't even spray the car with soap. Not to mention the attendant that sometimes stands at the entrance to hose down your car before driving in does a half-a$$ spray of only one side of your car. When I parked to vacuum my interior I noticed the car wash machine dented my hood and since they NEVER give you a receipt there's no way to claim the damage. AVOID THIS PLACE. Seriously. You'd get a better wash just spraying you car down with a hose alone.
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August 2023 by Alice Jaynes
The spray gun never works and the was does not get dust/dirt off my side windows nor around the rubber below the windows. It looks so bad.
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June 2023 by Michael Oliver
Me and my wife visit this location twice a week and I must admit we always encounter Brad he is the most amazing young man I’ve encountered he always explains everything so detailed if we have any questions about our membership or anything he most definitely will have the answer if i could give more then five stars I would….Service: Auto detailing
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April 2023 by Bill Barker
Went to the Zips in Arlington. While the workers were pleasant, there were bugs still on my windshield and hood, soap still on the car. If I had wanted to wash and dry my car, I would have went to the quarter wash instead. This is the only $10 that ZIPS will be getting from me. Just trash.I should have read the other reviews before I spent the money.
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April 2023 by Knekole Price
This place should be closed. I would give it zero stars. My car looks worst after the wash. They don’t rewash or refund for not washing your car properly. The machine half work. Never will go back!
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April 2023 by John Gilliland
Car wash- BRAD IS GREAT! We love Arlington, but the Arlington Zips is terrible. We are a nice upcoming city. We would love to have a new nice one, like on Whitten Rd.
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April 2023 by helicopterpilot92
Staff was courteous.2nd set of curtains were not working. Wrong size nozzles tips for some of the sprayers. Dryer blowers left a fair amount of wax on the car. They do not use the proper chemicals. Rims still dirty and still had all the bugs up front. I wouldn't waste your money here. You would probably do better yourself washing it at home.I used to be the GM at a full service 40+ cars per hour 175' wash tunnel with all the bells and whistles for 6 years. I know a thing or two about car washes. It is critical to use the proper chemicals. I contracted with Black Magic. I also implemented a 25-minute wash, or your wash was free and a 100% satisfaction guarantee. It was a huge success.Oh... Do not use Armor All. It cracks plastic over time due to the silicon.
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March 2023 by Angela Darby
(Arlington TN)The worker taking money was fine, inside worker did nothing and just went to office area and stared out the door. We bought the “best” wash. Came out with suds still all over the side and top. Vacuums did not work hardly at all. Left and went to spend more on another wash elsewhere. VERY DISAPPOINTED. Don’t waste your money
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March 2023 by MsGrace
Good luck finding them open! I just tried for the fourth time this week and once again the cones are blocking the lanes. They are supposed to be open until 8. Good luck catching them open past 6. I would be surprised if the lanes are actually open a total of two hours a day. The workers are always friendly. Unfortunately, they work for a company that will not put the money in to maintain the equipment. Constantly broken down. I think they just put duct tape on it instead of fixing the problems. Customers are paying a monthly subscription for unlimited washes seven days a week from 9 to 8 PM. I’m lucky if I can get a car wash two out of every 10 times I attempt it.
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March 2023 by Greg S.
The Zips in Arlington is atrocious. We’ve been customers for almost 4 years (because it’s the only one close to home) and always aim to go to the Lakeland or other Memphis locations when able/convenient. This Arlington location is in a constant state of disrepair and the problems never seem to get fixed. For example, the hanging mops (2nd set) have been inoperable for over a year…the right side tire/baseboard sprayer has been inop for almost 2 years…the rinse portion of the wash is inadequate and always leaves an abundance of soap on your car when you exit (the side window sprayers are misaligned). Also, as of this writing the majority of the vacuums aren’t working and there are no longer spray bottles available for use with their provided microfiber rags when drying your car. Lastly, half the time I go to get my car washed the employees have placed cones in front of the entrance blocking you from using the wash. This happens often and never seems to be for a valid reason. This is unacceptable when I’m paying for a membership. They also routinely don’t stay open for their advertised hours, often closing 30 min to an hour early so they can go home at closing time. Also unacceptable. Your hours are “hours of operation” and your customers have an expectation they can wash their car during those hours. We have busy lives and often plan our drive to/from work based on the expectation we can get our car washed during you advertised hours. As nice as the workers are, they are often not under supervision are left to their own devices when operating this location (which leads to the random closings and early closings).The bigger problem seems to be a lack of Zips’ concern for providing a quality and functional experience for it’s loyal customers in Arlington. The workers are nice and friendly, but when questioned about the overall condition and disrepair of the facility they always say the company won’t fix the problems- seems to be mismanagement from whomever is responsible for “managing” this location. I think the best solution to the Arlington location’s problems would be some healthy competition from another carwash company that would either encourage a better product/experience or put this Zips location out of business. I sincerely hope someone at Zips in a position to implement changes to this Arlington location is reading, as their is no official way to formally report grievances with their services. If a Zips higher up IS reading, please take your car through this location and make your own judgement - I think you’ll agree it’s an embarrassment to your company image.Also just noticed Zips has replied to almost every negative review on here (all pointing out the same issues) saying they will check with the team in Arlington to see what they can do to improve etc, but the problems never get fixed (same response from the “owner” account for the last few years). Obviously they’re not too concerned.Services: Vacuuming
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March 2023 by Melissa Yarbrough
This place is a joke! Shut down often, only one vacuum works half the time. The people that work (which is someone new every other day are normally rude & hang out in their cars) the only reason I haven’t cancelled my membership is bc I work by the concrete plant and run through it daily just for a rinse off.
