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“Came in the store today with my mother to help her upgrade her phone . The employees showed such good customer service and made great conversation! Especially NeNe she was so respectful and funny . She definitely made the experience 10x better! I definitely will be back soon .”
“I’ve been a Verizon customer for 10+ years and this location has been the most helpful and reliable that I’ve ever experienced. John, Les, Ashley, and Curtis are TOP TIER!! I went in wanting to upgrade my Apple products and they ensured confidence in my products and service. They were patient with me and explained everything in immense detail. I appreciate this team more than I can explain!”
“Elena was fantastic! She took the time to understand my needs and preferences, ensuring that I was matched with the best plan and device to suit my needs. Her patience and willingness to answer all of my questions were truly commendable. She is a true asset to the T-Mobile team; outstanding service!”
“Did not take pics, but stopped for problems my wife was having with her phone. Hats off to Khadi, he was patient and understanding. He listened to her description of the problems and found a solution for her. What a gentleman. Great customer service!”
“Customer service at this location is a perfect 10 out of 5 stars! I had a time-consuming issue and Jorge, the manager, was friendly, professional, and patient while he while he worked through the steps to solve the problem for me. When he called T-mobile's service department to work some remote magic, Ayannah was every bit as friendly, knowledgeable, and helpful as Jorge. Thank you both so much!”
“Even on a busy day, William took the time to walk me through possible solutions and options for what I was dealing with. I noticed him treat other customers the same way, taking on issues up until the point of closing and beyond. Excellent service.”
“It's always a pleasure to work with W.D.He's very knowledgeable and always knows what to do to help my company out when we are in a crunch.I appreciate the time he spends to help us out.”
“They are awesome! Professional Company! Always glad to serve and very patient representatives! Been with them for several years! A shout out to Maegan Adams! She is a representative for this company who helped get me set up again for the next 6 months! She is very efficient and makes the process easy for anyone! Patient and answered all my questions with kindness! I highly recommend the Outfitter Satellite Phones!”
“I came into the store with my old phone not working. After trying all the troubleshoots, Diana helped me upgrade to a better phone for a low price. Definitely recommend her !”
“It is the second time I have visited the store and the customer service was beyond what was expected, I especially thank Zane for advising my friend and I and helping us find the most convenient option regarding our concerns, excellent service.”
“DeAndre signed me up with boost. I switched from verizon after 27 years with them .They gave us trouble with porting my number.. He took charge and got the problem solved. I think he told the verison rep what to do. He did a great job. He needs a raise. He's a keeper!!”
“We had the best experience at the Smyrna, TN Verizon. Brandon Morrison greeted us at the door and helped us immediately. We did arrive right at opening time, so not many customers ahead of us. Brandon was pleasant and very thorough. Highly recommend!”
“OMG, Please go to this T-Mobile store before you go to any other in Nashville! They are knowledgeable, helpful, patient and just make you feel welcome! Go THERE! They are the BEST!”
“I hate xfinity a bunch but the people at the stores at least make it a bit more tolerable. Not always a perfect experience but at least they do eventually get me taken care of as opposed to the people on the phone that just lead you in a circle for hours. I just wish xfinity would simplify their services and prices. It's so dumb to know exactly what I want and have to wait 10-15 minutes for the rep to try 5 different ways to bill it to see what gets me the best deal. Don't get me wrong I'm glad they do that for me but because it's so confusing sometimes they tell me one thing and it ends up being another and I can't even tell if they made the mistake or I misunderstood what they said. But overall if this store didn't exist I would have stopped being an xfinity customer years ago for sure.”
“The people are super nice and very helpful. If you’re transferring from a carrier to Xfinity mobile it does take awhile. We had 5 lines so we were there 6 hours. Devon helped us and did a good job.”
“I'm delighted to share my exceptional experience with Krista at Xfinity Store in Hermitage! Krista's service was truly outstanding. She displayed an impressive knowledge of the products and made my shopping experience enjoyable. Her enthusiasm and dedication to helping me find what I needed stood out. Krista provided insightful recommendations and patiently answered all my questions. Her friendly and approachable demeanor made the entire interaction a pleasure. Thanks to Krista's exceptional assistance, I'll definitely be returning to Xfinity Store for all my tech needs.”
“Always in and out quickly. Knowledgeable staff and super helpful! Walked me though several services and warranties. Jeramiah was nice and extremely efficient! Other staff members were consistent with this in the past as well”
“Amazing customer service, wonderful team at this store. All I needed was a replacement screen cover, but they were extra friendly and brightened my day just by being there.”
9:00 am - 7:00 pm
615 Bakers Bridge Ave #100, Franklin
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“I had a very pleasant experience at the store this morning. Social distancing was being taken seriously. I waited for about 10 minutes until someone was able to help me. Jazzie was wonderful today!! Great customer service! She helped me look into my options for lower my bill. She asked great questions to ensure that my service was meeting my needs and expectations. She was able to find me a lower deal and gave me all the information that was needed.”
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“Great place with a great selection of phones and tablets with the plans to match!!! Go see Mario!! He has awesome customer service skills on top of being very patient and respectful!!”